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Truthfinder.com Reviews Summary
Truthfinder.com has a rating of 2.1 stars from 675 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 9th among Background Check sites.
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Worthless site as the site doesn't work and doesn't provide any information they claim to provide.
The website continuously errors out. Support just tells you to clean cookies and historical data, which doesn't help at all. They tell you that they are going to get the report, but you cant get it. Every search the support people needs to access the report, certainly not a usable system.
Not ANY cancellation or refund given yet... I have not used this for months at this point, yet I am being charged last 4+ months
I was charged over 100 bucks and they wont refund me. I didnt know truthfinder existed until I kept receiving charges. After changing debit cards numerous times i was still be charged. I reported this to them that I did not have any account and they demanded i send info I did not know. It was someone who was able to get my information and regardless the card number they was still able to charge me. I ended up closing the account out. I still have not received a refund. This company is a joke and to whomever scammed and got my info deserves to be charged
Hello,
Thank you for bringing this to our attention. I’m sorry to hear about the charges you’ve experienced and understand how concerning this must be. We do not have enough information here to locate your account and would like the opportunity to review the situation in detail.
Please call our support team at 855-921-3711 or email us at help@truthfinder.com so we can verify your information securely and work toward a resolution. Our team can review any account activity, confirm the source of the charges, and address your refund concerns according to our policies.
If there’s anything more we can assist you with, please feel free to reach out to our support team at 855-921-3711 or via email at help@truthfinder.com. We’re available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
—TruthFinder Customer Support
I've had an ongoing issue for months that prevents me from logging in and using the account I pay for. Phone support just gives me the same list of things to try, none of which work. They say they escalate the problem and I never hear back. After emailing support several times, I finally got someone to email me back with a list of the same things support has already had me try multiple times. They say they don't know what the problem is, that I'm the only one experiencing it, and to just use their app instead of browser. The app is terrible and is no where near efficient enough to use for my purposes.
Hello,
Thank you for taking the time to share your experience. I’m sorry to hear about the difficulty you’ve had accessing your account and the frustration with repeated troubleshooting steps. I understand how important it is to have reliable access to the service you’re paying for, and I’d like to help get this resolved for you.
At the moment, we don’t have enough information from your review to locate your account. When you have a moment, please call our support team at 855-921-3711 or email us again at help@truthfinder.com with your account details so we can investigate further. Once we have your account information, we’ll do our best to find a solution as quickly as possible.
If there’s anything more we can assist you with, please feel free to reach out to our support team at 855-921-3711 or via email at help@truthfinder.com. We’re available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
—TruthFinder Customer Support
I have given this company several, several opportunities to redeem themselves over the years. I've cancelled my service 4 different times and they STILL charge me! I have numerous and I do mean numerous correspondence emails. Watch your drafts bc they will just randomly charge you. If I was the BBB I would have shut them down years ago. Yes they might refund your money, but then 2 months later there are charges. Seems like they are charging people with the mindset that people won't notice…. Horrible and incomplete reports and searches aren't even worth a dime. I do know they have several complaints that have gone all the way to the attorney general in Mississippi. It's really sad that this company is a scam!
Hello Anna,
Thank you for reaching out and sharing your concerns. We understand that having full control over a subscription is important, and we regret any frustration this situation may have caused.
During the registration or reactivation process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information, such as billing details and automatic renewal policies, is presented in full compliance with applicable laws. Additionally, users must confirm their understanding of these terms before completing their payment.
Upon reviewing the account history, a cancellation request was submitted on December 3,2024, and a confirmation email was sent at that time, which matches the screenshot referenced. However, on December 29,2024, the account was accessed, the membership was reactivated, the billing terms were agreed to again, and multiple searches were conducted.
Throughout the account’s history, there have been multiple cancellations and reactivations, with correspondence via email regarding cancellations and billing inquiries. Given this pattern, we want to ensure there is no confusion about how the subscription functions and how to manage the account moving forward. If there are any charges that seem unclear, we encourage members to reach out, and we’re happy to review account details and provide clarification.
TruthFinder members have the flexibility to cancel at any time by logging into their account, emailing our support team, or contacting us directly for assistance. While the account has now been canceled to prevent any future charges, we must adhere to our company policy, which does not allow refunds under these circumstances.
We appreciate your feedback and want to ensure your concerns are fully addressed. If you have any further questions or need assistance, please reach out to our support team at 855-921-3711 or via email at help@truthfinder.com. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), (holiday hours may vary).
Sincerely,
TruthFinder Customer Support
Two different things, the info for my age is 72(84), my wife 72(passed away 10 years ago. Can't trust any of the information they sent. Only used it one time but will be last. $28.33 plus tax down the drain.
We truly value your feedback and sincere review! We acknowledge that your experience fell short of your expectations. We understand the challenge of locating relevant and useful information. Regrettably, due to several factors, such as the characteristics of public data and the constraints of our data sources, there may be instances when the data is not entirely accurate or complete as explained in our Terms of Use. If there's anything we can do to enhance your experience, please feel free to reach out! We encourage you to reach out to our Customer Care department at 855-921-3711 or through email at help@truthfinder.com so that we can collaborate on finding a resolution.
They are crooks who make you spend a lot of time thinking that you would get free information and then at the end of about 20 mins they pop the surprise that there is a fee. Silly, Ill stick to Checkmate!
We're sorry to hear that you felt frustrated with our billing policies. Just to clarify, our services are not available for free. We gather public record information from various data sources to offer thorough coverage about a search subject. While our reports are easily accessible to everyone, it does take some financial resources to build and maintain a platform that effectively finds relevant information and presents it in a way that's easy to understand. We're happy that we can provide our services at a reasonable and budget-friendly cost, making it simple for you to find the information you need quickly. We invite you to contact our Customer Care department at 855-921-3711 or via email at help@mg2.truthfinder.com so we can work together towards a resolution.
I have stage 4 cancer and wanted to find one of my very best friends from childhood - so decided to sign up for a short term membership to find contact info for folks that I could connect to online.
I did the right thing and cancelled - received the attached email from Truthfinder - so thought all was good.
I was not only charged - but charged two more times after this email!
When I reached out to my PayPal account to request a charge back to Truthfinder - their Bot just simply stated that Truthfinder had done everything appropriately!
Needless to say - I immediately closed my PayPal account!
I still have not received a refund and PayPal is still holding excess funds of mine!
DO NOT DO BUSINESS WITH THIS COMPANY!
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
I used them, and paid a fee. I got what I needed, and canceled. They just charged me $28.33, which is more than originally. I even got an email telling me I had until the end of the month. Disputing charge.
James - Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
I have paid@ $30 a month for the last six months. Despite paying for unlimited, I was capped at 8 reports. They claim I requested over 300 reports because each time I opened one of the 8 reports, they counted it as a new request.The hold time to reach a representative was excessive. When I finally reached someone, the hung up on me. Their hours of operation are limited compared to other services of this type.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention. If you would like to see our pricing page, please visit https://www.truthfinder.com/pricing/
Person searched is a military veteran and retired peace officer. Your results said he's on a federal terror watch list. Your company should be sued!
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/
If I could give 0 stars I would. I deactivated my account about a year ago. In September of 2023 I noticed my bank account was still being debited $28.05, $7.99, $3.99 every month. I called and was assured the charges would stop and that I would be refunded for the charges made since cancellation. In January of 2024 I noticed that I was still being charged and was never refunded. I called and got the same promise. It is now May of 2024 and I have yet to see a refund and they have debited those amounts from my account each month. The charges add up to $260.07. I have emailed several times over the last seven days with no response. I had to get a new debit card and my bank is investigating this as fraud. This really is nothing short of theft. Do NOT use this service. There are other much better much more thorough services that will not steal your money. I suggest you use those. The photo on my review is the screenshot from September 2023 where my account had already been inactive for 191 days
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Took 20 minutes of bull$#*! fake loading $#*!. Then wants to charge you a bunch of money after making you look at 20 different loading screens. Its a waste of time.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.
I just signed up for Truthfinder today and am cancelling it right away, I was trying to find someone that scammed me and hoping for their current address.they don't list their current address but previous ones that they say are current. I found no further information about them as well. I believe it is a scam!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
We googled someone, then checked the 'details' box. After going through about 15 minutes or more of answering questions, we get to the very end and find out we have to now pay to get the report. There was no mention of that up front, so we wasted 15 minutes of our lives for nothing. Thanks for nothing Truthfinder.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I just looked up my own personal file; Truth Finder has me listed as some sort of criminal. I have NO criminal record. It also has me on a government watch list. Why would I be on a government watch list? I have not been in any protests or threaten anyone. I am retired and I stay home every day. They have people connected to me that I don't even know. The most I have received is a traffic ticket for going through a red-light district. It is not using my full name and your website had me living in Aubrey Texas, I NEVER LIVED IN Aubrey, TX.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Do not use this company. The irony, a company that is called Truth Finders are total scam artists. I needed to look up a single person and I signed up with TruthFinder got all the information that was already available for free online. Nothing more, and I canceled the subscription the same day as I bought it, which you can do because it says "cancel at any time.". The following month I saw another charge so I cancelled again. This happened in November 2023 and in March 3024 I noticed another charge so I disputed just that charge because I didn't have any proof of cancellation. In the meantime American Express suggested I email the company. My email was answered quickly and the representative acknowledged that I cancelled in November and that she would make sure I was refunded, however, the only refund I received was the one I disputed to Amex.
Now this makes the situation even more outrageous, they attempted to charge me again in April and I was notified by Amex. They acknowledged my cancellation yet instead of refunding me, the continued to charge me. They were also charging around $29 a month and this most resent charge was for $34. I'm so glad they acknowledged my November cancellation in an email. Now I'll dispute all charges with American Express and report them to The NY State Attorney General and the BBB. I'm guessing they do this regularly!
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/
Wastes your time trying to bait you into buying inaccurate and falsified information. Save yourself the headache and go to an actual professional for this sort of stuff.
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/
I simply wanted to find an address for someone. Truthfinder popped up first so I foolishly proceeded. I didn't get the address, nor did I pay anything, but now I keep getting popups on my computer telling me my report is ready and I need to pay for it. I have written them several times asking them to stop sending the notice and to not contact me anymore, but to no avail. They make it next to impossible to contact them, and when you finally figure out how, they ignore you. I will NEVER use this service.
Ken - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/
I am victim of domestic and they share my address this is the only website that has my new address I contacted them and they just don't care don't even answer my email. I am on risk to be kill and severe anxiety because of them
Aline - We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. Please feel free to contact our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com and we will try to make this right. If you would like more information about how TruthFinder works, please visit https://www.truthfinder.com/help/heres-how-truthfinder-works/
From the business
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.
Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your feedback is invaluable to us, and we sincerely apologize if the charges caught you by surprise. This is not the experience we aim to provide for our members.
During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information, such as billing details and automatic renewal policies, is presented in full compliance with applicable laws. Additionally, we require users to confirm their understanding of these terms before completing their payment.
TruthFinder members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support team at 855-921-3711, or using our online chat system. Our Customer Support Team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), and we’ll be happy to review your account and assist with resolving this matter.
Sincerely,
TruthFinder Customer Support Team