The company should be named scam factory, these people spoiled my Singapore trip, rude driver hired by them in Singapore, who leaves you anytime without any intimation, above that he blames us without even approaching us or the hotel staff. First they follow up each and every day till your payment is done, once the payment is done they don't care and we have to follow up for each and every thing, till date I have not received my TCS certificate, now as the last date for ITR filing is gone, there is no use of TCS Certificate, I lost my money. Pathetic employees in the company. After posting reviews one of the employee calls us to delete the review and promise to give the service and after deletion there is no botheration about the promise done, this is my 2nd review after deletion of 1st review.
Third class service, before you book the package, they will take the follow up each and every day, once you book the package, they start showing their true colours, then we have to take the follow up for each and every thing, even the service is pathetic during the trip, they have hired arrogant driver in Singapore, till date I am following up for my TCS certificate from the past 1 year, now they are not even bothered to respond, the reception casually replies that they will get back and never get back to us.
We recently went on a family holiday to Singapore and Malaysia, organized thro Trip Factory. This was my 5th year of association with them. As usual Trip Factory team did a fantastic job of planning, coordinating the entire trip more joyous and pleasant experience to me and my family at competitive price. Last minute changes were accommodated. Telegram communication was very useful. Prior update on entire trip plan and daily update on pickup and cab details were awesome. The local tour operators also did a great job in providing great hospitality to all of us, which made us feel at home, even when we are away from home. Thanks to entire team for the great support and cooperation. I would certainly recommend Trip Factory to my friends and family, and I will also continue our journey with them for all future tours. Thanks. Ravi
Worst experience. Pls don't book your trips with this company. Totally in organised and they don't have proper communication among themselves... bunch of stupid and unprofessional ppl running this flop company. Pls shut it down and sit at home
Book your own trip don't believe them, they spoiled my family trip. They gave us resort in the middle of nowhere they are not trustworthy and do not provide any kind of support, they will not give any contact other than telegram so you are just stuck messaging them
There former employee is taking money on Trip factory account name and they never knew it, how intelligent, brilliant there services are.
I got a call from Mr Gurucharan (Terminated by company), still he is holding the companies credentials and sharing details to many persons directly on behalf of trip factory account.
The payment done through NEFT internet banking account named trip factory.
Awesome trip to Turkey. Well organized by Trip Factory company, I like the places and resorts. Thanks so much for making my honeymoon trip really amazing. Looking forward for another trip with Trip Factory.
Tripfactory is the biggest fraud company.
Please be vary of them.
They are mastermind in cheating / defrauding general innocent people.
I have already lodged Police complaint against them with Commissioner of Police, Gurugram
Please don't deal with them, injury is already intiated against this fraud company.
If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company.
Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright.
We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days.
The telegram group was a waste.
Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.
They managed the trip well. Co-ordinators had information ahead of time. Local transfers were managed well too. All hotels are good, the food fine, taxi and driver service is good, all the trip was nice.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Great tour with Trip Factory... It was my first experience but found satisfactory with nice professional organization... Good systems developed where one should not have to take follow up for anything. Everything has happened on their own time and when required. Thanks...
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Answer: All they naysayers read what 99% of our customers say first hand about tripfactory
Answer: Yes they are trustworthy... recently booked trip to Srinagar through trip factory.
Answer: Yes please check your thousands of good reviews online
Answer: Yes, don't worry the website is trustworthy. Gsingh
Answer: Dear Mr Mehra, TripFactory comes from the Founders and investors of large businesses like via.com and mystifly.com - they have been in biz of over 10 years. They are highly reliable, having their own operations in Switzerland, teams in spain and UK. There are 1000 people in India with offices in multiple cities with head office Bangalore. Pl do not hesitate and book. Regards, Vinay
Answer: Pl let us know Mam, happy to serve you! Do let us know what is that we can help you with.
Answer: Well mam, i dont want to be biased as i work for the company. All our drivers are on punctual schedule, centrally monitored and locally administered. So there is two levels of checks and also you will have a consumer side app where you can track your drivers on it., just like uber.
Answer: You should be fine. Do not worry. We are a reliable company and you will not have any surprises. We have a full setup in bkk, pataaya and phuket.
Answer: Shreya: We are 100% reliable, Shreya. We would love to take care of your trip. We will ensure your holiday is good.
Answer: care@tripfactory.com would be a good place to start, or go to www.tripfactory.com and submit a lead,
TripFactory has a rating of 3.3 stars from 303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TripFactory most frequently mention special thanks, entire team and good service. TripFactory ranks 12th among Vacation sites.
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Thank you once again for your valuable feedback. We look forward to serving you again!