Total Sports Shop

I wish we could score lower than 1 star!

I waited over a month for a kit for my nephew, completely missed Christmas. You cannot get anyone on the phone, the customer service line is just a recorded message. I chased by email and they just keep saying it will be despatched this week for several weeks in a row! Then when it arrived the printed had not been done and the socks I ordered were missing!

When I contacted them to ask them to sort this, as my this time my patience had run out. They attempted to ignore me, until I threatened to stop the payment with my bank and contact trading standards, lowe and behold I had a reply that very night.

Not sure why they bother though as I received no apology, it actually fact they blamed. They apparently have no idea why the printing was not done despite them holding it all that time to do it! I suggested I could send it back to them at my cost …. So they could then have be waiting goodness knows how long? I'm ok thanks. Then for the socks, they don't do them for the size of kit I ordered but they still allow you to order them? That's ok though as they say it's mentioned in the small print so it must be my fault for not realising this was a company of charlatans! DO NOT order from this website!

I ordered a kit in March 2024 we are now in September 2024 I have sent multiple emails and still have not received the kit! My mum left money to my children when she passed away in March so my daughter wanted a Liverpool kit as her gift from nanny. We still don't have it and wasted that money on it! I'm not happy at all! Absolutely beyond the joke! Avoid avoid avoid!

I ordered a kit for my cousin's birthday in July and I still haven't received it. After countless emails I still have no clue on the whereabouts of my order and if I will be able to get a refund. Always read reviews before purchasing off any third party websites. I wish I had known sooner.

Good morning

I had a bad customer service at Totalsports in Pan Africa Mall. I was supposed to pay for my account and this lady was very rude. I don't understand why people say they wanna work with customers when they have bad humor, if you had a bad day leave it at your house. I don't see myself purchasing in that store ever.

Ordered an Arsenal kit for my son. When we got it the quality was terrible, and it didnt look genuine at all. One wash and all the lettering was peeling off. Requested a refund on Jan 4th, and despite lots of chasers I have never received any reply. They are a total rip off, selling fakes and £50 lost. I would advise you to avoid these guys. PS - got him a new shirt for his birthday from the Arsenal shop - washes fine and difference in quality is amazing!

A recent bad experience at a Total Sports branch in the Cape Gate Centre, has left my frustrated and very sad. I am a visitor to this country and an invite to a rugby game prompted me to buy gifts in the Springbok colours at that store. At the moment of the purchase with my bank card there was a power cut. On my bank statement, the transaction shows as a successful purchase, Total Sport refuses to accept this and refuses to give me my goods. I have tried unsuccessfully to contact various people at The Foschini Group with no response or acknowledgement. I am leaving South Africa with one very bad experience, and it is the lack of customer service and obvious fraud of Total Sports.

Ordered football top for grandsons birthday 31st May ordered 8th may so was unsure if it would arrive on time, laughable really as now we are into July and still no sign of my well past grandsons birthday football top, made a huge error not reading reviews. Do yourself a favour find out where your football top is made and hitch hike there and back you'll find your a lot quicker than using total sports service. Added to that emailing customer services is pointless so don't bother with that either. Total sports more like total waste of time, only part of the service that they are efficient with is taking payment.