SuperJewelerReviews 2,386

I ordered a necklace via layaway with the final payment paid on June 20,2025. I queried several times both via phone message and the contact form for the status of the necklace. I finally got a sales rep on the phone in October and was informed that they couldn't fulfill the order. I asked for a refund and was informed that I had to wait on the business office to process a refund. I finally received a partial refund of $248.33, not the $2,489.98 I am owed. I was informed via email "We have to refund the payments the same way we received them, as the refund is going through the system. The balance amount will be refunded soon." Complete nonsense. I have filed a complaint with the Better Business Bureau. Superjeweler never contacted me to inform me they couldn't fulfill the order and now won't refund my money. I strongly urge caution in becoming their customer.

Love the earrings. They sparkle and they are very well made! Will definitely buy your jeweler again! Thank you for offering beautiful products!

Easy to order & received in a good time. Good quality Liked the product

First time buying from this company Very satisfied with the quality of the product

No issues with the product or the prompt shipping. Good Company to work with.

Simple to order. Arrived in a timely manner. Product worth the price.

I bought from this company a bunch of times and it's always good. Good product for decent price

I've always been pleased with the products. This purchase was no exception.

So very easy to order from. There are so many choices to pick from. I love I get sent texts on sale items though out the day.

Great and easy buying experience and will buy again as the experience was great!

Thank you so much for this tremendous offer, the discounted price and beautiful product. I bought this as a gift for myself and am so happy I did. Sometimes a girl just needs a little bling! Great fast professional service too, and the website was easy to get through.

Very easy purchase. Earrings were as described. Great price for the value.

Love the product. The diamond earrings are just what my wife wanted for our 55 wedding anniversary!

Better than expected, really bright and lots of sparkle. My first created diamond purchase, not my last!

Gift card, no real experience to describe. It is a gift card.

Just ordered and the earrings were here in like 3 days, got a great price and so far so good!

Wonderful experience. I will probably shop here again. I really love what I purchased.

The 1/2 carat Moissanite appears dull and not as good as a Jaworski drop of the same size. Perhaps larger carat items are better from 1 Ct up. Don't waste your money on the 1/2 Ct Moissanite.

They are super quick in their responses. One time the pearl necklace I bought broke so they sent me a replacement immediately

The site is very easy to navigate with plenty of choices of engagement rings and detailed descriptions. I didn't look at any other items this time but I will definitely be back to look.