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From the business
Spotahome is a secure online booking platform that makes it easy to find and rent a home entirely online, without the need for in-person visits. Every listing and landlord is thoroughly verified by our team, and all bookings are processed through our safe payment system, so you can rent with complete confidence from anywhere in the world.
Spotahome Reviews Summary
Spotahome has a rating of 3 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotahome most frequently mention customer service, credit card and full refund. Spotahome ranks 3rd among Apartment Rental sites.
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Fue fácil buscar opciones para rentar un departamento a mi hijo que estudiara en el extranjero. Muchas Felicidades!
Ca était un peu compliqué car plein de paramètres rentraient en jeu mais ca va
Merci beaucoup, Marie France, pour votre patience et votre compréhension tout au long du processus. Nous attachons vraiment de l’importance à vos retours et sommes ravis que tout se soit bien déroulé pour vous. Au plaisir de continuer à vous accompagner!
Very prompt to get back to you, they know the information so multiple back and forth with emails as not always explained the first time. This was my first time booking for a foreign destination so not familiar with terms and conditions.
Otherwise the respones were friendly and helpful.
Elizabeth, thank you for sharing your experience. We’re glad our team was able to assist you promptly and address your questions as thoroughly as possible. We appreciate your trust and look forward to supporting you in the future.
I had a very negative experience with this company in Milan. Their service is extremely disappointing, and it's unclear what they even charge their agency fees for. As a tenant, you have absolutely no protection if important information about the property is hidden or misrepresented.
I found a room on their website. I checked the map on Spotahome, and according to it, the apartment was located somewhere near Lodi/Brenta. Nowhere on the listing did it state that the apartment was for men only.
After they confirmed the booking and charged me, I discovered two things: the apartment was actually quite close to Corvetto (so a different area of the city), and I would be living with three adult men. As a young woman I was quite disturbed by the last fact. Googling the address, I saw a visual of the backyard filled with trash on Maps.
All of this was an unpleasant surprise to me. I contacted the landlord and Spotahome support asking for help, but was simply told that I can cancel and lose all of the money I paid already. They refused to refund me anything.
Considering the fact that I booked without knowing full information, I feel it was reasonable to expect at least some kind of a waiver on Spotahome, or anything at all.
If you use this platform, be prepared for unpleasant surprises from landlords and zero support from Spotahome.
Hi Damina, we're truly sorry to hear about the frustrating experience you had—we always strive to provide clear information and support, so it’s disappointing to know we missed the mark here. Your feedback is very important, and we’ll be evaluating what happened carefully to improve the transparency and service we offer moving forward. Thank you for sharing your perspective.
People from Spotahome were very willing and tried to do the best. They were kind and had always good advice.
Dagmar, thank you for your kind words and support – our team is always dedicated to providing helpful and thoughtful guidance. We're glad to be a trusted partner and look forward to assisting you with any future needs or questions you might have.
The process was easy and we felt really supported throughout. Response from the support team was fast and the instructions were clear.
Ciara, thank you for sharing your experience. We're delighted to hear the process was smooth and that our team provided the clear guidance and support you needed. Your feedback truly motivates us to maintain this standard for all our neighbors.
The team has provided great support throughout the process.
Thank you so much for your kind words, Robin! We're delighted to hear our team's support made a positive difference during your journey. It’s wonderful to know we could be there every step of the way.
Very nice people, was fast and people were easy to contact
Ysaline, thank you so much for your kind words! We’re thrilled to hear that our team was easy to reach and speedy in helping you—you made our day with your positive feedback. Hope we can continue creating welcoming experiences like this for you!
I used Spotahome to rent out an apartment under their Plus plan (8% commission and a supposed 12-month guarantee).
The approved booking listed two adults, but at check-in four people showed up — including two minors.
The platform was aware of the situation but never informed me, merely collecting the full commission upfront. It provided no protection and did not activate the rental guarantee, leaving me to deal alone with an irregular situation, facing legal burdens and extra costs, despite having fulfilled all my contractual obligations.
Spotahome's legal office never replied to my lawyer's certified emails (PEC), and the company has no direct phone number, making any effective communication impossible.
Landlords should absolutely avoid this platform.
Paola, we truly regret the frustration and complications you faced during this rental experience. Your feedback is important, and we're committed to improving communication and support to better protect those who entrust us with their properties. Please feel free to reach out directly so we can address your concerns sincerely.
J'ai réservé un appartement sur spotahome pour un échange étudiant sur Seville et je suis ravi de la facilité avec laquelle les choses se sont faites.
Merci beaucoup Antoine pour votre enthousiasme et votre confiance! Nous sommes ravis que la réservation ait été rapide et simple, et nous restons disponibles pour vous accompagner dans vos futurs projets.
Marta was helping me throughout the process, they responded me fast. The booking process is smooth and easy.
The reason of leaving 2 star here is that:
- I have been informed about an agent that the flat has a washing machine and it turns out that there is none, requested additional pictures or videos about the flat to confirm this, they said landlord has been contacted for it - apparently no updates for over a week now
- I had a failed payment where I already contacted the bank to increase the card limit, spotahome still kept trying to charge me and sent me messages at 1:30AM that I have to update my payment methods otherwise the booking will be gone
- since they got my money and the reservation has been confirmed, they are really slow with the responses, before it was like in 5-10 min, now I haven't heard from them for over 16hrs...
- chatbot uses mainly copy paste answers, with non relevant information
Thank you for sharing your feedback, Akos. We apologize for the inconvenience with the washing machine info and prepayment messages—our team is actively working to improve accuracy and communication speed. Please contact our support directly so we can promptly address your concerns and make your experience smoother moving forward.
I rented the house very quickly and professionally with the assurance of Spotahome. Thank you for your service.
Thank you, Iz, for your kind words and for trusting us with your rental process. We're delighted to hear you found our service fast, professional, and reliable—that means a lot to our team. Looking forward to continuing to provide you with support anytime you need it!
The Spotahome website is easy to access and offers detailed, transparent, and accurate information about all rental options. Their customer service is excellent, with quick responses via both the website and WhatsApp.
Hi Vicente, thank you so much for your kind words! We’re really glad to hear the process felt clear and speedy for you – it means a lot to our team. If you ever need anything else, we’re just a message away.
The site offered hundreds of options, which is good but also a bit overwhelming when scrolling through them. The booking happened easily and suddenly I had a room booked! I only wish I could see the other tenants on the site (at least gender and age).
Thank you, Kate, for sharing your thoughts! We’re glad the booking process felt simple, and we appreciate your suggestion about adding tenant info—it’s helpful feedback as we strive to make choosing a perfect space easier. If you need any assistance narrowing options next time, we're here to help!
The searching and booking process was quite enjoyable and quite easy to complete. I enjoyed looking at the different rooms and houses and search for the perfect room for my stay in Madrid.
Thank you, Jola, for taking the time to share your experience! We’re delighted to hear the search and booking process was enjoyable and effortless for you. Looking forward to welcoming you in Madrid soon!
Spotahom helped me find my future home for the next 4 months. When my application got rejected, they provided service to help me and guide throughout an investigation for a new apartment. The only thing I would criticise is that the help I received was from a Bot, and I could not communicate with a personal assistant, which made the process a little bit more difficult.
Dear Antonella, thank you for sharing your experience and thoughtful feedback. We’re glad to hear that our support guided you toward finding your next home, and we appreciate your insight regarding help access—it motivates us to continue improving our services with a more personal touch. Wishing you all the best in your new apartment.
Avec spotahome, la recherche d'appartement moyen-terme devient beaucoup plus facile. À noter que les prix sont élevés tout de même, mais pas besoin de garant, la plateforme facilite l'accès à un logement. Merci à Nisrine pour son aide lors de la réservation. Très rapide!
Merci beaucoup, Axel, pour votre retour positif! Nous sommes ravis que notre service ait rendu votre recherche plus simple et accessible. Votre confiance nous touche profondément, et nous continuerons à faire toujours mieux pour vous accompagner.
El proceso de reserva ha sido muy sencillo, y me han ayudado siempre que lo he necesitado
Muchas gracias por compartir tu experiencia, María. Nos alegra mucho saber que el proceso fue sencillo y que te ofrecimos la ayuda necesaria en cada momento. ¡Esperamos seguir acompañándote en futuras ocasiones!
As a newly arrived person and urgent need for a place spotahome provided me an easy and very safe way to find a place a helped me landing safe in Brussels.
Thank you so much, Abbas, for sharing your positive experience. We’re truly grateful for the chance to help you find a comfortable, safe home quickly in a new city. Wishing you all the best settling into Brussels!
Search for home made easier by the abundance of listings in the site and the intuitive filters. The standardised booking procedure is also really helpful.
Thank you, Giacomo, for highlighting the ease and helpful features of our service! We truly appreciate your feedback and remain committed to continually improving your experience. Please don’t hesitate to reach out if there’s anything else we can do to assist you in finding your ideal home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alejandro, thank you for sharing your positive experience — it means a lot to us that the search for your son’s new place went smoothly. We’re always here to support you and are glad we could be part of such an important step. Wishing him all the best studying abroad!