I was hesitant to order a salt brick wall online, but SpiritualQuest made the process seamless. Their team was helpful from start to finish, and the installation instructions were clear. The end result is stunning—highly recommend!
Refreshing before opening the center, r was a big step for me, but finding the right equipment was even tougher until I discovered SpiritualQuest. I was nervous about setting everything up, but the salt therapy machines from SpiritualQuest were super easy to use. When I got everything, I followed the instructions and everything worked perfectly. It was like they made it simple enough for anyone to understand. They are very helpful it was so easy it felt like I was not doing enough, Great product lifetime support and warranty on Halo generators.
Ordered a variety of salt lamps from SpiritualQuest, and they all arrived faster than expected. Excellent customer service, and the quality of each product is exceptional. Will definitely be a repeat customer.
Purchased 2 salt walls that arrived with no cords to plug them in and no indication the order was sent incomplete. Contacted company who thanked me for "reminding" them they sent out an incomplete order, was promised the cords the next week which never came. Contacted again, was told they were sent to other customers ahead of us (who apparently also got incomplete orders with no notification). Over a month later they've sent items that don't plug in correctly and salt lamps still don't work. Now they are demanding I pay shipping to send these large heavy incomplete items back for a refund. They are not lamps but bricks in a frame with a random cord coming out the back that nothing will make work. Don't waste your time or money with this company.
I was skeptical about the benefits of a sauna salt cave at first, but after experiencing it for myself, I'm a believer. The salt therapy has helped me breathe easier and feel more relaxed, while the sauna's heat has improved my circulation and skin health. It's a wonderful addition to my self-care routine.
Beware of the negative reviews about this company. As of 2024 this company has exceeded expectations. I was hesitant at first after seeing some negative reviews about very slow shipping and not getting product. RICK personally called me after an email of my concerns to insure me my sauna was on the way. It took about 2 weeks from date of purchase and the people complaining about delayed shipping were ordering during the COVID pandemic when the whole world was "delayed." I'd like to personally thank Rick and everybody at spiritual quest for my AWESOME sauna as I'm typing this review inside it sweating my b****s off. The installation was easy and the sauna is simply magnificent. Thank you so much, 5 stars would recommend to your mother.
I've been using the sauna salt cave for a few months now, and I can't imagine my life without it. The salt therapy has provided relief from my respiratory issues and skin conditions, and the sauna's heat helps me unwind after a long day. The combination of these two elements has made a significant difference in my overall health and happiness.
Hey Thom, great to hear from you again if you can please include an image of your salt cave sauna you did send me one but I can't place it on your testimonial keep in touch. Thanks
As someone who suffers from allergies and stress, the sauna salt cave has been a lifesaver. The salt therapy has helped me breathe easier and feel more at ease. The sauna's heat and the salt's healing properties work together to create a calming and rejuvenating experience. I highly recommend it to anyone looking for a natural way to improve their well-being.
I wanted to share my experience with my new 5x2 salt wall! The remote-controlled lights add an enchanting touch, and the natural glow is simply intoxicating. I have noticed a significant improvement in my space's air quality, and the calming ambiance has made it the perfect place for me to unwind and meditate after a long day. I highly recommend the spiritualquest salt wall for your own space. It not only adds a stunning visual element but also promotes a sense of calm and well-being.
Spent 2400$ for 2 person full spectrum and paid extra to have them install a 5G harmonizer this thing was loaded with everything I needed.
Freight came with papers to sign that had NOTHING about what was inside. The model numbers were no good because they don't list them on their site so there was no way to compare to what was on the box. So I trusted spiritual quest and Started to put it together only to Discover it was a 1 person (1,399) not loaded. They wouldn't take it back or make it right.they said it was taken off the pallet And told me to bad you signed for it here's 400$ go now away. So now I'm out 2k and stuck with a unit I can't use. Don't trust them. THEY screw up and you have to pay.
Oh Dale,
Subject: Important Update and Resolution Steps for Your Recent Order
Dear Dale,
We understand your disappointment regarding the misshipment, and we sincerely apologize for any inconvenience caused. The images you provided have been instrumental in highlighting the issue, revealing that the product is off the pallet with no feasible means of retrieval once signed for.
To address this matter comprehensively, we want to reiterate some key points:
Refund and Responsibility:
Unfortunately, once an item is signed for, a full refund is not possible. However, we have already refunded the price difference to you. We appreciate your understanding that this situation was not intended to cause any inconvenience.
Return and Pallet Pick-Up:
To arrange for the correct item's shipment, we need you to pack up the incorrectly delivered sauna for return. Please ensure it is packed in the same manner as it was delivered. The cost of the pallet pick-up is covered by us, and we are not requesting payment for shipping.
Timeline for Action:
You have until the 27th to prepare and pack up the sauna for pick-up. If the item is not ready by then, the free pick-up offer will no longer be available. We appreciate your cooperation and prompt action in this matter.
Alternative Solutions:
Recognizing the difficulty in retrieving the item, we are open to discussing alternative solutions. This includes the possibility of sending a larger lamp or other options to ease the situation for you.
Product Suggestions:
As part of our commitment to resolving the issue, we suggest considering the following lamps:
Mountain Salt Lamp (51-60 lbs)
Buddha Foot Dome Himalayan Salt Foot Detox (15-18 lbs each, 3-pack sale)
Salt Lamp Himalayan (35-40 lbs Glacier)
We hope these alternatives provide a suitable resolution. Your cooperation is crucial in making this process as smooth as possible. If you have any further questions or concerns, please do not hesitate to let us know.
Thank you for your understanding and patience.
Best regards,
Support Team
Overview
SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.
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Response to Customer Jugmohit Review:
Dear Miss Monkman
We are deeply sorry to hear about your experience and understand your frustration. At SQ live we aim for customer satisfaction, and it’s clear we missed the mark in your case.
Regarding the salt walls order, we want to clarify the situation and ensure everything is addressed to your satisfaction. After your initial purchase, we acknowledge there was a mistake with the shipment of the electrical cords. We promptly rectified this by mailing the necessary parts as soon as the discrepancy was noted. The tracking records confirm delivery, and we regret any confusion that might have contributed to your current dissatisfaction.
We want to clarify that we did not request for the items to be returned; however, we understand that the chargeback was attempted after the product was received. The credit card company reviewed the circumstances and aligned with our account of events, confirming the transaction based on the deliveries and communications made.
Our team has made several attempts to contact you via phone and dozens of attempts via email and diligently documented each interaction, in line with our commitment to resolving customer issues transparently and promptly. Your feedback is invaluable to us, and we are keen to address any ongoing concerns.
To ensure your salt walls are functional as promised, we are prepared to send a replacement part for the one you've indicated is not working. We propose the following resolution: once the erroneous posts are reassessed or adjusted to reflect our proactive and diligent attempts to resolve the matter, we will expedite this replacement part to you immediately.
Our goal is to turn this experience around and provide you with the product quality and service you expected when you first placed your order with us. Please reach out directly at [Your Contact Information] to discuss this further. We are here to help and hope to resolve this swiftly to your satisfaction.
Thank you, and we look forward to your cooperation in achieving an amicable resolution.
Best regards,