Shop Your WayReviews 124

They are changing my dad for check he sent in they said it didn't have enough funds he's got more than enough he pays them off every month they a crooks they will get as much money as they can I told him to quit paying them I would big scam

This company is the biggest scam for dooping people out of their rewards. Customers need to be aware.

I will give the redeem your rewards a 1 star as I can't go lower than that! If you have 2 hours of free time and the patience to be transferred a half dozen times, this is up your alley!

I can't get a hold of a human to report charges I never made and their robos keep harassing me. I have tried to contact them a dozen times. Do not sign up for this headache of a card.

I used the Citi Shop Your Way MasterCard for a few weeks before I tried to make airline reservations. It was declined. I had to use another card which was accepted immediately.
Then I called the telephone number on the card and waited between five and ten minutes. The rep told me that she could see that my purchase had been declined, but she could not help me. She would have to transfer my call to another department. I waited about fifteen minutes on hold listening to three messages that said that my wait time was five minutes. I disconnected the call.
I called again the next day, waited five or six minutes, and went through a similar process. However, this time the rep took my information and said that he would return my call soon. I still don't know why my card was declined or if this issue will persist.
This card is going into the back of a drawer and will be used as an emergency backup.

This is the worst rewards program I have ever seen. States I have over a hundred dollars in rewards but I can find no way to redeem them and can't get any help online or elsewhere. This is a SCAM!

It is amazing that you can put in accurate information and 100 percent of the time SYW MC will say it's inaccurate! I have 120 dollars to redeem in rewards and 4 different customer service reps can not solve my issues. The last rep told me I couldn't have been on the phone for an hour because they just opened 10 minutes ago... really? I'm lying? Wow

This card is the worst. They give you offers without interest so you can make the purchase and then they charge you interest, they make strange accounts on the statements

I had a Sears card for many years and they switched me to Shop Your Way. Seems like a normal credit card until I go to redeem my points. I can't redeem my points. The checkout never works. I just get the message "There is some problem now, please try to checkout after some time ". The message is written like a fraud message, I think it might be a scam. Very disappointing.

I was a cardholder for 6 years. March 2023 they offered a promotion for 90,000 bonus points if you spend over 300.00 in a billing cycle on travel or entertainment. I signed up and bought theme park passes. A month passed and they did not award the points. I called and they advised I did not sign up for the program, which was a lie. I finally escalated the issue to a manager that determined I did in fact sign up and the next day I was awarded the points. 1 month later I purchased more theme park passes and again was told I did not sign up. This time it took 3 weeks for someone to help me and the points were awarded. I went through this FIVE times with purchases but was only awarded twice. I was tired of fighting and called to cancel the card. The agent begged me to keep the card and he would have a manager call me the next day. No one ever called. I called back and was told there were never any notes in my account and that they would have a manager call me the next day. Ten days later I called them back and they said they knew nothing about my calls, points or even the program. She claimed to be a manager but was very nasty and rude. I cancelled the card with the nasty manager. They made the promise to pay points and refused and lied about it. I could have used a different card and been compensated. I will never use them again. TERRIBLE!

The WORST credit card you can get, FEW benefits, horrible interest rate, no loyalty, STAY FAR AWAY! MANY other credit cards that offer much more than this one does with more benefits!

Citibank MC uses Shop Your Way for their "rewards" program but there seems to be little to no coordination between the sites so I'm not sure which company to criticize more. Citibank site shows we have over 11,000 "points" that can be redeemed but the Shop Your Way site shows zero. At any rate, my experiences with Citibank MC has forced me to move our MC balance to a CC company with more reasonable rates for folks with very good to excellent FICO scores and one who knows how to build a more useable website with real rewards.

It is unfortunate that this service is so horrifically unfriendly. Shop your way doesn't even make an attempt to better this service even after all these negative reviews. My plan is to make sure my shipper does NOT USE THIS SERVICE! Problem solved.

I started using my shop your way card to get rewards the rewards card has only 15 numbers. I'm done and will no longer use my card. No help anywhere. They do not care about the consumer's. Good bye

Cancelling this card that I did not open is tedious. Sears selling my info to SYW, and then opening an account in my name should be illegal. I called to cancel and explained several times to the agent that I want to cancel, do not want their promotion money, and do not like how this account was opened. I had to disconnect the call when she transferred the call, I do not have time to chat with these crooks.

I paid off balance a $2. Bill was sent to me. I called they agreed it was a mistake. Bottom line they sent to credit bureau as missed late payment. My score went down 97 pts. I called wrote letters for over a yr. Nothing resolved. They gave me the run-around. Horrible people in resolving problems that is their fault.

This started in October. There was a charge on my account which I did not make nor authorize.
It was clear I did not make given there was a foreign transaction fee attached. I live in NC and the company was located in Delaware, so how on earth could I have possibly purchased the service since it was made overseas? There have been several calls made to Shop Your Way and 3 letters I have received saying I am responsible for the charges. (Which I have already paid by the way.) And they are refusing to give my money back.

It is so annoying that everything I try to buy gets a fraud alert. Doesn't matter if its $25 or $2500. I can't use a credit card that declines me constantly.

Got an e mail today: "An important document regarding the subject line above has been posted to your Document Center.

Because your letter may contain information that could impact your account, please review it as quickly as possible." But, can't get into my account, and their so-called customer service is non existant! Just a phone tree taking you to a hang up...

Amazing how f#cking stupid these people are. I just want to pay the goddamn bill! It's nearly impossible. I'll never buy a thing again with this stupid catd.