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Ship7 Reviews Summary
The company has garnered mixed feedback, with some customers praising its reliability, fast shipping, and responsive customer service. Positive experiences often highlight effective communication and competitive pricing. However, significant concerns have emerged regarding service delays, lack of live support options, unexpected fees, and policy changes that seem to prioritize profit over customer satisfaction. Many reviews indicate frustrations with the customer service experience, particularly when resolving issues. Overall, while the company has a loyal customer base, it faces challenges in maintaining consistent service quality and transparency.
This summary is generated by AI, based on text from customer reviews
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I have been to many mail services, by far ship7 is the best, good comun great customer service, many options of mail providers to choose from, photo of goods arrived and repack service. Am a brand loyal and i will never choose other mail service other than SHIP 7, all the best to you all.
If I need to repack and combine some package into 1 box, it cannot be done by myself. I should open ticket to the customer service to request this kind of service. Because the CS online in working hours only, and because of time difference, it takes a few days just to solve 1 issue.
Everything I contact customer services they resolve my issue. I've also been getting my parcels on time.
Dear Maryam,
Thank you so much for your 5-star review! We’re delighted to hear that our customer service team has been able to promptly resolve your concerns and that your parcels have been arriving on time.
We truly appreciate your kind words about our courier options and pricing. Your satisfaction means a lot to us, and we look forward to continuing to provide you with a smooth and reliable shipping experience.
Regards,
Ship7 Support Team.
$50 in surcharges, and one shipping option with a cost of $87 I have two packages, inside are protein bars, which I order regularly through iherb with no issues. Ship7 decided to put one on hold due to shipping restrictions. I uploaded an invoice Waiting for a response
I have used Ship7 on several occasions and all of it have ended with satisfactory results. They are always thriving for improvement and customer satisfaction. Well done.
Dear Saleh,
Thank you so much for your wonderful feedback! We’re delighted to hear that your experiences with Ship7 have been consistently safe, reliable, and satisfactory.
Your recognition of our dedication to continuous improvement means a lot to us. Reliability and efficiency are at the core of what we do, and it's incredibly rewarding to know we’re meeting your expectations.
Thanks again for choosing us and for taking the time to share your appreciation. We look forward to assisting you with future shipments.
Regards,
Ship7 Team.
I was initially a bit uncertain, but everything went smoothly. Truly a wonderful experience. I'll gladly use this service again!
Dear Customer,
Thank you so much for taking the time to share your experience—and for the 5‑star rating! We’re delighted to hear that everything went smoothly and that our service helped ease your initial uncertainty. It means a lot that you had a wonderful experience.
We truly appreciate your trust and are thrilled to know you’ll be using our service again. If there’s ever anything we can do to make your next experience even better, please don’t hesitate to reach out.
Looking forward to serving you again soon!
Regards,
Ship7.
Professional, and they keep you posted and precise in their service.
Dear Customer,
Thank you so much for the glowing 5‑star review! We're thrilled to hear that you found our team both professional and communicative. It's especially rewarding to know we kept you well-informed and precise throughout your experience.
Our goal is always to deliver excellent service, and your feedback lets us know we're hitting the mark. We truly appreciate you choosing us and can’t wait to welcome you back!
Regards,
Ship7 Team.
They are scammers do not use their service they will steal your items. You will lose your money, time, and patience. They will blame everything on the seller/ courier. I've been shopping online for over 20 years and never lost a single parcel in my life
Dear Customer,
Thank you for reaching out to us. We sincerely regret any inconvenience you’ve experienced and truly appreciate your feedback. Your concerns are important to us, and we would like to provide a clear explanation regarding the package hold process and your USPS shipment.
Why Packages Was Placed on Hold:
Our system is designed with safety and compliance in mind. We maintain a database of over 500 commonly shipped product descriptions. When a package arrives without a matching description in our system, it is automatically placed on hold as a precautionary measure to prevent the unintentional shipment of restricted or prohibited items.
This is a standard, automated process that applies to all Ship7 customers equally.
To release a package from hold, you can simply contact our customer service team. Once verified, the package will be unheld and available for shipment for 1 business day. If not shipped within this time, it will return to hold status to maintain compliance and safety standards.
Company Transparency and Employee Information:
On our website, we provide a general overview of our company, how our services work, and guidelines about what can and cannot be shipped. However, like most freight forwarders in the USA, we do not list individual employee details on the website. It’s a standard industry practice, as employees often seek new opportunities and such information is not typically made public.
Our customer service team comprises 5 dedicated members, all working hard to provide consistent, clear, and supportive assistance. If our responses appeared repetitive or standardized, we apologize—it’s never our intent to come across as impersonal.
We Do Not Misplace or Steal Packages:
We understand your concern and want to reassure you that Ship7 has been operating successfully for over 7 years. We follow strict protocols for package handling, and under no circumstances do we tamper with or misplace customer shipments. Trust is the foundation of our business.
USPS Package #92612903269827100018358569 – Investigation Summary:
Regarding the USPS package you mentioned, here’s what we found after thoroughly investigating:
1. Standard Receiving Process:
All incoming packages go through a structured two-step process:
O Gate Scan at entry
O Receiving Scan for system update
Packages are typically updated in your mailbox within one business day. Our receiving team works Monday–Friday, 10 AM to 5 PM EST.
2. Package Not Received:
Unfortunately, there is no gate scan or receiving scan for the USPS package #92612903269827100018358569 in our system. We also contacted the nearby warehouse as part of our investigation, but they confirmed that they did not receive it either.
3. CCTV Limitation:
USPS delivers multiple packages in bulk. Without a scan, it’s not possible to identify your specific package in the delivery footage. That’s why we requested proof of delivery.
According to USPS tracking, the package was marked “Delivered, Left with Individual, BEAR, DE 19701” (https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92612903269827100018358569%2C). However, no recipient name is listed, and Bear, DE houses multiple warehouses, not just Ship7. Because of this, we kindly ask you to contact the seller and request that they reach out to USPS for a Proof of Delivery (POD). This document will help identify who accepted the package and where exactly it was delivered.
We fully understand how this situation has caused frustration, and we truly regret any negative impression it may have created. Our goal is always to deliver the best service possible, and we are here to support you every step of the way.
If you feel our efforts have demonstrated our commitment to resolving your concerns, we would sincerely appreciate it if you could consider updating your reviews on based on your overall experience with us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding. Please don’t hesitate to reach out with any further questions—we’re here to help.
Regards,
Ship7.
Used them more than 20 times and they have always delivered quickly and reliable. No issues with the goods either. Highly recommended.
Dear Lara,
Thank you so much for your incredible 5‑star review and your long-term trust in us! We’re thrilled to hear that you've used our service over 20 times and consistently experienced fast, reliable deliveries—especially when navigating U.S. eBay sellers who don’t ship to Europe.
At Ship7, enabling smooth international purchases and ensuring your goods arrive safely is exactly what we strive for. Your recommendation means the world to us.
Thanks again for being such a loyal customer! If there's ever anything we can do to enhance your experience further, please don’t hesitate to reach out.
Regards,
Ship7.
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off!
One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly.
What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me.
They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
Dear Customer,
We sincerely apologize for any inconvenience you’ve experienced, and we truly appreciate your patience in this matter.
Ship7 had been offering a repacking service for the past 6-7 years. However, we officially discontinued this service on February 19th, 2024. While we updated our website and notified our customers in several places, we regret that some areas were missed during these updates. We understand how this could have caused confusion, and we are actively reviewing and correcting those sections of the website to ensure consistency. We truly apologize for any misleading information this may have caused and appreciate your understanding.
Please note, we have long-standing customers who ship with us frequently. In special cases, if they request repacking for multiple smaller packages, we evaluate the feasibility and, as an exception, may offer repacking services for an additional fee. This was the case with your request, where we agreed to repack your shipment as a one-time courtesy.
We also want to clarify that our customer support team is available through three platforms: Email, Ticket, and Live Chat. Our live chat service operates from 9 AM to 6 PM EST, Monday to Friday, with closures on weekends and federal holidays.
Regarding the UPS remote area delivery charges, we understand your concern. Typically, once a remote area surcharge is assessed, it should not appear again unless UPS revises their rates. The charge you encountered seems to be a rare error in the carrier’s system. We have already contacted UPS and requested an urgent review of the issue. Once resolved, the remote area delivery charges should no longer appear in your Ship7 account.
As a gesture of goodwill, we would like to refund the $9.03 remote area delivery fee you paid. Please let us know if you'd prefer the refund to be credited to your Ship7 account or directly to your PayPal account. If you choose PayPal, kindly provide your PayPal account email address.
We hope this explanation clarifies the situation. If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to addressing any outstanding issues and ensuring a smooth experience moving forward.
Once again, we sincerely apologize for any confusion or inconvenience and kindly request that you consider revising your review based on your overall experience with Ship7.
Thank you for your understanding and continued support.
Regards,
Ship7.
Avoid! What was once a reliable and convenient service has become unusable.
I can only assume new management has decided to bleed the customer base dry before closing up shop.
As many below have experienced, overnight this company changed their policies to maximise profit and screw their customers.
I'm one of the many victims.
They changed free storage from 30 days down to 7 and enforced a $5 PER DAY fee for packages exceeding the 7 day period.
They say they emailed customers about this change, but I, like many others, received no such email.
I recently logged in to ship some low cost denim jeans out of the warehouse and noticed a $160 'storage fee'.
Cue a week long battle to appeal this fee that at one stage had Ship7 claiming to have 'destroyed' my goods.
A claim that was false, and clearly used to pressure me into paying this outrageous fee.
I've paid almost $200USD to use this service for 2 pairs of $15 jeans.
Outrageous.
Their Trustpilot score has fallen off a cliff recently. This change is the reason why...
If you're lucky enough to read this before signing up, well done you!
Avoid at all costs.
I'll be taking this further.
Dear Mason,
We hope this message finds you well.
We apologize for the delay in our response and deeply regret the negative experience you shared in your recent review. As a valued customer since August 2022, your feedback is incredibly important to us. We appreciate your loyalty and want to address your concerns directly.
Our team has been working diligently to improve our services to ensure a seamless experience for all our customers. Recently, we revised our terms and conditions to streamline our shipping process and make it more efficient. These changes included reducing the storage period to make room for new incoming packages, which we communicated via email and on your Ship7 account.
Based on customer feedback, we re-evaluated our storage policy and made further adjustments. As of this month, we have extended the free storage period to 15 days and reduced the storage charges to $1.99 per day (previously 7 days free and $5 per day). We have also communicated these updates to all our customers (we have forwarded the updates email in the ticket # 160343).
We understand that you had a negative experience with a recent order, and we sincerely apologize for any inconvenience this may have caused. As a gesture of goodwill and to show our appreciation for your continued support, we would like to refund the storage charges of $120 to your Card or PayPal. Please confirm, and we will initiate the refund, which should reflect on your Card or PayPal within 3-5 business days.
We hope this explanation clarifies the situation. If you have any further questions or concerns, please feel free to reach out to us.
We once again apologize for any inconvenience caused and sincerely hope you will consider revising your review based on your overall experience with Ship7.
Thank you for your understanding and continued support.
Best Regards,
Ship7.
Ship7 are SCAMMERS who will use threats and pressure to extort money from you, resulting for me in:
-1 lost package,
-2 packages received after 3 months,
-30 emails and chat messages exchanged,
-$133 in fees charged by Ship7 (storage),
-$60 in postal fees,
-$25 in service tax for two $30 products,
And countless hours of my time explaining things to their services.
They have made it to the top of the worst companies list.
They lost my package, threatened to destroy my other parcels to force me to send without finding the lost one, changed the rules between my contracting and shipping, enforced the new rules on me, made me write around 30 emails and exchanges to extort $133 in fees that they themselves caused by making mistakes and prolonging the ordeal.
The customer service does not follow up on any of the open tickets, and each time we have to explain everything again to the person who receives the ticket.
Escalating to the "manager" won't change anything. Chris doesn't understand or read any better than the others.
A real obstacle course for 2 unfortunate packages that will have cost me $200 for a value of $30.
I have never seen anything like this, and yet I had a poor opinion of their competitors, but now I have to say that compared to this, they are top-notch.
Dear Customer,
We deeply regret the negative review you posted. Upon investigating with the warehouse team, we understood that one of your packages has a different suite #.
We noticed that you opened 2 ship7 accounts by mistake and you were not using 1 account, unfortunately you mentioned another suite # in one of your packages.
As per Ship7 terms and conditions, we don't switch the packages from one suite # to another suite # and the same has been mentioned in the Ship7 website, (https://support.ship7.com/portal/en/kb/articles/can-i-transfer-a-package-from-my-suite-to-another-suite) that is what initially communicated to you through ticket.
Once we receive the proof from you and after proper verification, As a special case for one time, we switched the package to your another suite # for shipping, anyhow it took several days to process and we agree that there was a delay from our end and because of that you got a storage charges of $ 77.40 to your package.
You have recently signed up with us and it's your 1st order, unfortunately it got delayed.
Apologize for the delays.
We don't want to disappoint you and we value our customers, As a good will gesture we have decided to waive off the storage charges $ 77.40 under your ship7 account.
If you confirm us, we will initiate the refund of $ 77.40 to your PayPal account.
We once again apologize for all the inconvenience caused and sincerely appreciate your consideration in revising the review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.
Regards,
Ship7.
I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!
Dear Sergio,
We're absolutely delighted to hear about your positive experience with Ship7! Ensuring our website is user-friendly and that our team provides efficient service is paramount to us. It's heartening to know you found value in our pricing and process. We truly appreciate your trust and kind words, and we're excited to assist you with your shipping needs again in the future. Thank you for choosing Ship7!
I had some items shipped to Ship 7, to repack and forward to my country.
It was several items, sent from multiple sellers.
When I received the 2 boxes in my country, I noticed 2 items missing.
It was 4 wheel adapters, and 4 wheel spacers.
After sending them info on what was lost, and the value that was close to 500 usd, they sent me very general response, seems they did not read the details I provided. First they offer me 20 usd because this happened, then 30 usd, I refused due to the much higher value of the items.
After over 3 months of email, back and forth, and chats, with constant excuses from them, and not resulting in anything, I sent in again asking for a senior admin handle this.
I then got offered 100 usd, but this cover just 20% of the lost value.
"I assume, if they knew they were in the right, they had offered me nothing...
I then sent them again, for the third time, this to the senior person, pictures they had initially sent me, proving they had received more items than they sent me, I sent them receipts of value, and asked to either be reimbursed in full, or if they reorder the items and send them to me.
No answer.
I then went on a chat, asking for answers.
The person on the chat promised me he would personally look into it, and get me a feedback the following week.
" in their invoice to me, they even list as car parts, 14 items. I received 4, s by this, they proof they have made a mistake, but still not resolve the issue"
This is now 6 weeks ago.
Either someone working there stole this, and is covering it up, or they misplaced it, or sent it to a wrong person.
Either way, I paid for it, but did not get it, and they refuse to answer me, or offer me compensation.
Dear Thor,
Sorry for the delay in response.
We deeply regret the negative review you posted. We want to give more details to you about how FedEx Claim works.
We notice that shipment is not insured, and you have under declared value for your package and the value is $ 119 + Shipping Charges. Please note that this shipment was made based on the value you have declared. Consequently, the claim filed with the carrier was approved $ 20 as the maximum claim amount for this shipment based on the carrier’s terms & conditions.
We handed over all the items to the carrier, it looks pcs went missing post customs inspection check, this might happen while repacking the item (Customs Team) for the final delivery.
If the shipment is not insured and if you under declared the value, then you have decided to go with a maximum risk of shipping on your own.
We value our customers, and we treat our customers as priority and we don’t wish to lose them, you have recently signed up with us and this is your 2nd order.
As a goodwill gesture we have agreed to credit to the max of $ 100 to your ship7 account, but you’re not ready to accept it.
We strictly adhere to carriers' terms regarding claims, coverage, and shipment insurance. You can check https://www.ship7.com/legal/terms article #12
If you agree we can credit the agreed amount of $ 100 to your ship7 account, kindly confirm us to initiate the credit from our end.
We apologize for the inconvenience caused and sincerely appreciate your consideration in revising your review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.
Regards,
Ship7.
This company is a joke.
I sent two packages from Amazon to Ship7, please take into consideration that I know I was born in South Africa and I've been living in South Africa my WHOLE LIFE thus when I created my profile on their website I obviously put in my residential address I obviously know this to the tee, who doesn't. My Amazon packages arrived at Ship7 2nd of June, and then I paid $23.46 for the shipping for the products to get to me, just to receive an email on the 5th of June stating my package was on hold because somehow I selected the United Arab Emirates as my country, are you kidding me?! I then couldn't change the country to my own. They then canceled the package and I had to "correct" the shipping address which I did, and guess what due to exchange rates, I paid an additional $5.24 for it to be "reshipped" to the correct "country". And on top of this, I was told by email - since their support is utter nonsense it would have been loaded and shipped 2 days ago, this is like a freaking scheme if you ask me. I wonder how long it will take and I wonder if I will ever receive my package. But, I head anyone NOT TO use this company and rather just stick to normal shipping because it not only costs me a lot more than just sticking to Amazon, but God knows if I will receive my package. As it's just pending shipping. I will be posting this on all social media.
Dear Customer,
We received negative review. We’re apologies for the inconvenience caused.
We notice that your 1st order with Aramex was placed on June 03rd, unfortunately you have mentioned wrong country in the shipping address.
Shipping rates will get differ for each country, so we informed you to fix the country, after you fix it, there will be additional shipping charge of $ 5.24 to ship the package to actual destination (South Africa)
You have recently signed up with us and it’s your first order, It’s our responsibility to explain in detail about how the shipping and carrier works.
Aramex, we have weekly 1 service, cut off time to place the order on every Monday 4PM EST and we will hand over the packages to Aramex every Tuesday.
You have placed this order # 300140162 on June 06th, unfortunately we couldn't locate your package.
We already communicated via email and refunded the shipping and product cost to your PayPal account.
Once again sorry for the all the inconvenience caused.
We appreciate the chance to work with you to resolve the issue, our customer reviews are very important to us, and we hope that you will be willing to revise the review based on your further experiences. You can update your review by logging in to the Site Jabber website.
Your understanding is highly appreciated. We will remain available if you have any further questions or concerns.
Thanks & Regards,
Ship7 Support team
I had an issue with a 2nd battery purchases for my Ring device. Ship7 stated they cannot ship it due to Dangerous Cargo restrictions. After some discussion, they helped me out by separating the battery and shipping it to a local address, while continuing with my normal shipment overseas. Thank you very much Ship7 for your extra help on this occasion.
Thank you Steven from Support for your all your help, the fact that you supply 3 photos of the parcel for free really helped and I could contact the seller before the wrong item was sent. The postage through Aramex is the cheapest way to South Africa to my door.
The fact that Ship7.com got the quantity wrong with one item is unprofessional. When working with customs you must have the exact amounts. I did not get notification that the problem was fixed (18 bolts counted instead of 25).
The only problem of ship7 is the delay in time they take to process the orders. Once they receive the item they might update within 1 day with the weight and size. But the time after that it takes to process for shipment is really awkward. It might take around 3 or 4 days to get the ready for shipment status, after which only we can choose the carrier and pay.
I like how they respond fast to the problems and come up with fast solutions to ship your products conveniently.
I was nervous using this company but I did a lot of research before selecting them. I had to make a change to my order and customer service was not only easy to contact, their response times were fast and the solution they provided was top notch.
From the business
Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rena,
Thank you for taking the time to share your feedback. We deeply regret for the inconvenience caused and completely understand your concern about needing to contact our customer service team for repacking and consolidation requests, as well as the delays that can sometimes occur due to time zone differences.
For security and accuracy, these services can only be carried out by our trained staff to ensure your packages are handled safely and correctly. Repacking is an optional service provided upon customer request, and it typically takes 3–5 business days to complete. Our support team is available during business hours – 10:00 AM to 5:00 PM EST, Monday to Friday – and we are actively exploring ways to reduce processing time and offer more flexible support options for our international customers.
We truly appreciate your patience and understanding, and please rest assured your feedback will be taken into account as we continue to enhance our services. Your satisfaction is important to us, and we look forward to serving you more efficiently in the future.
We hope this helps clarify the process. If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to assist.
Lastly, if you feel this explanation reflects our commitment to transparency and customer care, we would be sincerely grateful if you might consider updating your review to reflect your overall experience.
Thank you once again for your understanding and trust in Ship7.
Regards,
Ship7 Support Team.