Sg.carousell

Am new (both for selling and buying, but mostly for selling) on this website and am thus far a very satisfied user.

Likes:

User-friendly template for posting products that I wish to sell. Allows uploading of multiple photos and unlimited text to describe the listing, which is very helpful, especially from the standpoint of potential buyers who would like to know more about said item before making a decision.

I especially appreciate the fact that this is a free portal that truly serves as an intermediary between buyers and sellers in that there are absolutely no fees involved (most sites charge sellers a fraction of a successful transaction), even allowing the posting of my contact information in the listing itself so that interested parties can get in touch directly.

Additionally, I have options to pay, at very reasonable prices, for certain advantages such as 'bumping' my listing or profile, which essentially means my product(s) appear first when a potential buyer searches for it, and allows more visitors to read / view my information to learn more about me, which makes it a great website to truly introduce / advertise myself and my business.

Finally, the benchmark for all ratings - customer service. Short of around my living room doing cartwheels over their customer service, I was pleasantly surprised that they offer a live-chat option for users to chat directly in real-time with their agents. Knowledgeable, polite, and very patient while assisting me with my issues (I have contacted them twice), it took mere seconds to get me connected with their agents.

Dislikes:

As with any seller, receiving feedback, especially good ratings from buyers, are appreciated and important. Much like what Sitejabber uses, their rating system is up to a five-star and is determined by the reviewer clicking on said stars before leaving feedback in text form. The really irritating part of this is that if a reviewer incorrectly / accidentally clicks on say, 3 stars instead of 5 (fat fingers, small keypad / keyboard?), the action cannot be undone as there is no 'undo' nor 'edit' function. Many a time have I received glowing reviews in text form accompanied by a low star rating due to this (mishap of a) function.

Wishlist:
Apart from the rating system mentioned above, the only other thing I'd love to have changes to is notifications when receiving new messages from users. Presently, the only way for me to know if I have any message(s) is to keep logging on and refreshing the darn page, which is a chore.

Overall:
Highly recommended to both buyer and sellers. It's accessible on both computers and phones, and as mentioned earlier in my review, it is completely free-of-charge.

I am torn between giving this terrific portal full marks and less one for the teeny weeny issue I have in regards to their rating-system. So, let's just take it as if I really wanted to give five stars but pressed incorrectly eh?