SearsOutlet

I will never again use Sears to order an appliance. I should have done better research before ordering. There was no communication between the order department and delivery companies. I waited for weeks playing phone tag with various delivery companies. Sears gave delivery date confirmations and the delivery companies had no idea what I was referring to. I had to cancel my order and then placed several calls regarding my full refund. Totally unprofessional! Use another business to avoid the confusion.

We purchase a refrigerator with washer and dryer. A little over $1000 warranty. My refrigerator stopped working in july 2020 called and they say the only time available is august. Waited for august, and the guy order the part then says waiting on part takes about 2 weeks. It is now about to hit Thanksgiving. Every call we called since October because our refrigerator doesn't want to work and they keep sending us the round abouts. Giving us different numbers to call, different dept etc. Its about to hit Thanksgiving and my refrigerator had problem since July? This is bull$#*!. I'm sorry we paid over $1000 for warranty and our food keeps going bad and we've lost so much money for this refrigerator and they haven't even reimbursed us a dime. Still counting... probably won't have our refrigerator running til next year. We been storing our dairy perishable in a mini fridge.

The customer service lie to us. Text will not come out to house they cancel service calls. Bought a refrigerator freezer in April 2020 and has had problems ever since and was told I could get money back on fridge all food they would send the parts for me to fix and when I asked them about it they have no record of anything and don't do nothing I have lost lots of food I am diabetic and without a frigerator or freezer I am spending more money going to the store everyday or going out to eat because they won't fix refrigerator on 3 year warranty

New dishwasher is sitting in my garage. I paid for installation. The DW was delivered by two guys who ARE NOT PLUMBERS, and could not deal with a stuck hot water valve; hey, the DW has been in use for 15 years, the faucet's probably never been closed. I'm not surprised it's stuck, and surely this can't be that uncommon? Well, the "not plumbers" gave up (after I showed them how to turn the water off in my house) after making a bit of a mess. Am now paying much more to a highly reputable company to get the thing installed tomorrow. I do not recommend searsOutlet/American freight.

Called to schedule appointment. Took 35 minutes to get a representative. Schedule appointments for the next day. Repairman called and said it was not covered by warranty. I have a warranty on all my appliances and have had since I bought them, all from Sears. Called back had to wait another 55 minutes and was assured I was covered and a repairman would be out to check my appliances. I contacted the repairman he said that the status of my service call has not changed and I would be responsible for the service call. I told him I was not going to pay because I had a warranty. Call Sears back waited another 55 minutes. Was told they had a scheduling problem and that a representative would be calling me back with in the next hour with new scheduling time. That was 16 hours ago. I'm on hold now with the approximately 48 minutes waiting time. I have been doing business with Sears for over 30 years and I'm truly disappointed in the warranty service

I bought a LEMON from my local Sears Outlet in San Diego (Morena Blvd.). Within 6 mo. The machine started making a knocking sound. Repair tech came out March 4,2020. Diagnosed needing 4 new springs! Repair sched. For April 28. Springs installed, tested, trouble with lid switch. Tech ordered control board, interface, capacitor, lid lock and pressure sensor. May 29, tech came to repair, but realized control board was still not here. The email communication and phone communication with this company is THIRD WORLD. TOTALLY UNACCEPTABLE! I get disconnected on phone after waiting for 20 minutes to speak with someone in Malaysia. I am going to the outlet now owned by American Freight and demand they take my appliance back with FULL REFUND or i will take them to Small Claims Court with all my evidence.

We ordered a fridge online for delivery from our local store. The Samsung 4-door with the family hub aka a tablet in the door. This fridge was labeled as "Like New - Out of Box". We got a call about major dents in the fridge. This concerned me that I wasn't getting the product I paid $2500 for.

Turns out ALL of the refrigerators are mislabeled. NONE of them are the models or conditions that are listed online. The fridge they were going to deliver is the basic model fridge that only costs $1800 brand new!

Now, we're cancelling our order and going to Lowes and Sams Club tomorrow to make sure we get what we're paying for and get a comprehensive service plan.