SDBullion has shady business practices. If you pay extra for expedited shipping and FedEx misplaces the package for a while, SDBullion won't refund the extra fee you paid for expedited shipping. Don't recommend using this company...
Good experience getting bullion. I got everything as expected. It was easy to navigate the website to find what I was looking for. I like the variety and can't wait for SD bullion to get the Tim and Yankee Stacker coin out! Thank you! I'm also guessing what the next commander is for the commander series and looking toward to finding out if I'm right. SD bullion is on YouTube and glad to see the interest to answer questions and talk with the community on there.
Very beautiful selectiion at a competitive price. I can only buy a limited amount of silver, and they treated my order in a effective,an timely manner. Thank you.
My newly found addiction lol. My friend and I were talking about getting old and he said silver and gold is a good exchange for paper money. I wanted something to give my son later in life.
A very nice product. Took a bit longer for check to clear and to product to ship, but good communications.
Always a pleasure doing business with SD bullion. The customer service is always accurate and it's a pleasure doing business with SD bullion.
Fast shipping, great deals, always a great experience. Definitely will be back to buy more stack on. Never a problem and always fair prices
I used to love your company but resent experience with you customer service has proved to me that you talk a good game on these videos and with you cards in shipping boxes but when it comes down to it, you are more interested in making money first. And all this revolves around $65 out of $10,000 I have spent. Now I will not do business with your company and am sure to tell everyone I can how you really treat customers. See order #*******. I also notice you do not have a physical address where I can send you a hand written letter explaining my discontent only emails where you can ignore.
Buyer beware! They don't stand behind their products.
I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The "BU" has rim damage, very little original luster, and deep scratches. One of the "VG" coins is cleaned, 2 of them have an outlined design/missing rim details.
Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question.
Apparently, their merchandise is "graded by third party sellers" and they "have no control over the quality of merchandise".
Hello John,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
We are sorry to hear you are not happy with your order. Your satisfaction is guaranteed on all orders placed at SD Bullion. If you are not satisfied for any reason, you have within 3 business days after receipt of shipment to notify our customer service team via telephone at (800) 294-8732 or email at sales@sdbullion.com.
If an exchange is requested, we reserve the right to send an acceptable replacement or refund your money if an acceptable replacement is not available. The items must be returned as they were sent to you—in the original packaging and original condition. Due to insurance restrictions, the customer is responsible for the cost of returning any items for refund or exchange. We will cover the cost to ship the exchanged product back to you. The decision to refund or replace your item will be at the sole discretion of SD Bullion.
Returned products (excluding the SD24K line of products) are subject to a 5% restocking fee or $35, whichever is higher. Returned products from the SD24K jewelry line are subject to a 10% restocking fee. All returned items could also be subject to market loss based on SD Bullion’s sole discretion.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
Hello,
Thank you for taking the time to leave us a review.
We apologize for the delay on the 10oz Una and the Lion silver bars. Unfortunately, we experienced some quality/control-related issues with these bars.
If you'd like to hear the options we are offering our customers in this regard, you can email us at sales@sdbuillion.com or gives a call at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback.
Best,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and timely manner. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rick,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. We understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service