Scotiabank

I almost feel bad reviewing them bc it's obvious they are criminally understaffed and mismanaged. I spent more time on the phone with these clowns for a simple credit card resend than I did using the thing all year and had to cancel. I didn't get adequate anything that you expect from any respectable business, except a couple poor phone agents doing their best. If I didn't laugh I'd cry.

Phoned them Feb. 24 to request for mortgage due date change, was told I have to pay 1 week then it's going to be every 5th of the month, almost a month passed before I realized that I was paying weekly, so phoned them again and was guaranteed that the issue will be corrected a week passed got a message so phoned them again just to be told that I will not get the day I wanted which doesn't work for me as I get paid a day after that day, no apologies whatsoever, now I had to plead to them and escalate the issue just to get my initially due date request. Never have I dealt with a bank that treats clients this way. Cancelling all my cards and switching my mortgage as soon as possible. THERE IS A REASON WHY THIS BANK HAVE THE LOWEST REVIEWS. DO NOT DO BUSINESS WITH THIS BANK PEOPLE!

Horrible customer service. Scotia will have you on hold for hours and after the call may drop and you have to call all over

Horrible customer service. Ridiculously long wait time greater than 2.5 hours waiting for service. We had only 7 customers in front of us and waited for such a long time. Treatment of elders is atrocious 75 year old Judge waited for 2.5 hours because ATMs were down! Unacceptable!

The Scotia bank fraud department froze my bank account three times. They claimed I sent money to a flagged fraudster so what who cares it my money. Rhe fraud department forced me to close my account. The bank never lost money nor did I. So I opened a account at the TD. I was with the Scotia bank for nine years. They also disabled my interac transfer. The customer service for the Fraud department is disgusting. It's usually an hour wait just to talk to them on the phone.i will never deal with them again.

If zero stars were an option I would put that but its not. Please if you asre with Scotiabank, GTFO! I had been with them since I was a kid and just left in 2024. In the last 5 years (2019 - 2024) I have been scammed, had multiple Visa cards fraudulently impacted and from this, people who had gotten ahold of my credit card number then were able to get into MY bank account and attempt to move TSFA money around! Insanity. I have never recieved any accomidations for any of my troubles over the years in having to go in and deal with all these impacted credit cards and the rest of what follows in the fraud claims. I worry all the time now that people are in my bank account and know my credit card number so I am always checking in on my RBC accounts. Switch to RBC, TD, literally anyone else but Scotiabank. This company is like having a 13 year old control your finances. They have destroyed my credit score which then I had to contact Trns Union and EquaFax to get sorted out. Since then they have been calling me non stop, hanging up the phone when I answer, and saying I have to pay them more money from the fraud charges on the last credit card I had cancelled.
An absolute mess and disaster of a company and a complete joke to call a bank. I feel bad for anyone who has to work there in any department. Sincerely - LDog NADALUTTI

Terrible customer service, bank with no help to its clients. Not recommended at all, keep away as much as you can from this bank. Try your best to go to another bank.

I have learned my lesson the hard way with Scotia Bank. Their promises were empty, and my savings vanished. Fortunately, RegainOrg.Info proved to be a reliable ally, assisting me in recovering some of the money I had lost.

So, Scotiabank has held my husband's paycheck for 3 days now. He is a truck driver. Since Monday he has called the bank while out on the road, with no food nothing. How is it fair for us to have been with this bank over 40 years and they can just hold our $$$. We've NEVER bounced a cheque, not to mention he's been with the same company year's. We are closing our accounts as Scotiabank has now made us miss payments elsewhere. Shame on this bank. If anyone has a mortgage, do not go to this Bank as they keep your hard earned $$$ from u when you need it