2.5 weeks ago I thought it'd be a good idea to take advantage of a 60% off sale that was advertised on social media. I bought a total of 5 bras and 10 panties for about $163, which seemed like a pretty good deal, except I got no confirmation email or receipt the website was down and I couldn't even track my order, it arrived in about 1 week. When I tried on the bras, I quickly realized the sizes run really small, I am a 32B and my boobs look like a fat kid squeezing into a turtleneck. I couldn't even log in to my account to process an exchange. Each time I try to go to the website it would give me a blank white screen that says "Internal Server Error". I tried everyday for a week to log in but same error message would pop up. I ended up requesting assistance from the European help desk who then gave me the toll free hotline to call. Today, I ended up calling the toll free number to speak to CSR overseas somewhere who kept offering me more deals each time I asked to cancel my membership. I will be donating the bras that are too small for me, the panties are a little small but I will use as motivation to go back to the gym lol
Takeaways:
1. Their US website is so unreliable, and the membership is crap
2. They are unreliable in terms of providing emailed receipts and confirmations
3. Customer service is awful I was on hold for over an hour before speaking to someone. Then they will waste your time giving you more crappy offers to try to convince you to keep your membership.
4. the styles of underwear are cute, but the sizes run too small & quality is comparable to underwear you can get from Target or Walmart.

Save your money people. It isn't worth wearing this name brand for the sub-par quality and the $#*! you have to deal with with account services and membership charges. I can't even provide you all a proof of purchase

The customer service is absolute crap, I got disconnected on 3x before someone finally answered a simple question (when can I cancel my membership without affecting my existing order, I.e. How long until it arrives?)

Purchased from them once, and they automatically enrolled me in their $60 per month VIP membership without properly disclosing anything. I didn't know this until I saw the charges on my credit card.
Many websites nowadays offer you to create an account when buying from them for faster check out, but it's never a paid membership unless it is clearly stated, and the customer chooses to upgrade. Never had an online merchant automatically enroll me in any paid subscriptions by creating an account when making a purchase and not properly disclosing it!
I had to dispute the charges with my credit card. I also discovered that this company was sued by district attorneys in 4 different counties in California, and had to settle and pay over $1 million in penalties for deceiving many unsuspecting customers in this exact scheme.
Will never ever buy from this site again and will let all my friends know about these scammers!

I just canceled my VIP perks, as they charged me twice for my subscription, having both billed my credit card and charged the fee to a separate order I placed. Multiple calls to customer service and they completely refused to help me. Had to dispute the charge with my bank but the issue has still not been resolved. I spent hundreds of dollars with Savage X Fenty, yet they would rather lose a valuable customer than admit responsibility for their error. Shady, deceitful business practices. AVOID

Poor quality, undergarments ripped and tore after a couple times wearing, unbelievably expensive and demanding subscription, absolutely not worth it and do not waste your precious money on this scam! Ridiculous!

So let's just say I will be cancelling membership as of today! I just received a notice from my bank of a charge from Savage Fenty for $59.95 on 6/8 and charged already on 5/30. That's only been a week. I don't like the unexpected charges for a membership I don't really use. I was fine with the sporadic shopping but now they are just charging my card just because. Ri-Ri-ridiculous! Bye Bye Savage Fenty

I am normally a 3 8D purchased over $150 and had to return the entire shipment everything was too small
Returned and re-order a size up and still does not fit, the bras poke you on the side cage, material is touch and cheap, even the hardware look cheap. The underwear elastic just folds and does not hold up.
Very disappointed i really wanted to like it and have an different options

Absolute bull$#*!. Charged me twice for the items. Almost refused to help. Won't let me take my card off of my account. Still haven't received items. Random amounts of money are taken off through the site, had to get a new card. Enough said.

My girlfriend sent me a link to a 75% off sale. I wanted to make her happy and find something nice to use when the mood was right. It seemed like a steal. I was buying an 80$ piece of lingerie for 15$ plus shipping. All was well until I received a notification 2 weeks later for a $59.95 charge. I called multiple customer service numbers and was finally put in front of an up-seller to get me in on the brand. I was being used the whole time. Also, the lingerie sucked and it was itchy and poor quality. Do not listen to Rihanna, if she has her hands on this, she is evil. But I am sure that is not the case, She is too lazy and has too much going on to take care of her own personal brands. She pawns it off on some goofy team that does not care how her customers feel. Thanks, Babe.

If I could give it negative stars I would. The website is deceptive about the membership fee every month. I got charged $120 for signing up for a membership that I never agreed to. It automatically signs you up for it. The best part is you can't get any of your money back and if something doesn't fit you'll never get a refund. $#*! that place for real.