Sally Beauty

Here in lake havasu city az the girls dressed short and t tops.i know it's hot but let's have a little pride in their selves.none of them dress nice just trashy.dont think I will go back,only if I really need something or I will order online so I don't have to look at butt's and boobs

I purchased six cans of their Frozen Stiff hairspray, after waiting months for it to return to the market. When I received my package, which was over $60.00 in cost, the box and it's contents were wet. You could see the wetness, feel the wetness and smell the hairspray. Their cans are different that previous shipments, so clearly they're using a new supplier. I e-mailed them to say the cans were wet and I'd like them replaced and 12 e-mails later, they're still asking exactly which can leaked. How would I know? They were all wet and you'd need a scale to know which can leaked! I can prove with photos they are/were wet and that's all that matters. They should be replacing all six, but refuse to do so. This has dragged on for well over a week now, so I can only say that I will NEVER buy from them again. I have found a similar spray and will avoid Sally at all cost from here forward.

This place went down hill in expedition. I walked in to buy an item but needed to see if the color matched. It was already open so I used my finger to test it. There will only five of these products left, and every single one was open. The man with the fluffy hair and the green painted nails yelled at me that I had to pay for the item or he was going to call his manager. I didn't really have the extra money for an item. I didn't want however, I didn't have the time so I was forced to pay for it. They no longer have hair extensions and their items are mostly hair products. Their make up selection is slim and caters to people with darker skin which is fine but I have no use to ever walk back in this dump after the treatment I received from the King of Queens himself… I should have called the police if I had the time, but I work, I dont float around a jail cell sized store and threaten people. Price was supposed to be $10.00, I was charged almost $14.00 for their brand of open junk.

Every single time you go to ANY Sally store they never have product! I honestly don't know how you expect professionals to do their job! Not one single perm on the shelf! Drove to "3" different stores, for nothing!

I found this note at the door today 2/4/24 at the store at Rainbow and Spring Mountain. Are you kidding me...since or until. Who knows? I'm waiting 20 min.and still the store it's not open. It is not professional!

I filled out an application for a credit card and to use twenty dollars off a purchase of fifty dollars on the same day, the items I bought after the twenty dollars was deductible left a small balance which I paid in cash so therefore there is no proof to show and when they called me I explained to them my transaction but to no avail, I never got a credit card and they can't even tell me what I bought now at this point they just charging me interest and late fees as long as they can this is unacceptable, desperate people take desperate measures at other's expense. This is considered fraud and it was premeditated.
Two sides to a story, again I say they don't know what I bought so how in the world did they find their way to collections.Be good to your customers after all they are the reason you're still in business

I messaged the customer support at sallys because my girlfriends hairdryer which she loves by the way just shot sparks out of the outlet and about shocked the living $#*! out of her. Also could have caused a fire. I reached out to them and they sent me a copy of my transaction for the first one expecting me to buy a new one. The hair dryer was over 150 dollars plus I had the protection plan. No plan to help me I've written them two more times and they litterally won't even respond to me. Don't know what I can do anymore but hope nobody else has to experience this with this company which I thought great things about up till this point.

We went there and the workers were so so nice and they helped us tremendously with finding the right thing for our hair and it worked great! Amazing place for finding this for hair. If this helps Mol was super sweet and helpful. 10/10 would recommend

Occasionally, I have gone in store to Sally Beauty and have no complaints. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5/24 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Still this day none of those jerks felt the need to respond. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business?

Entered the Sally's beauty in Framingham, Massachusetts on 7/21/23 around 4:48PM and I must say the service has totally gone down within the past few months. Two attendants were at the register one customer besides myself no one even bother to say hello may I help you nothing! It was as if I was not in the empty store that employed them! I will never use Sally's again!