Rugs.com has a rating of 4.7 stars from 5,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!
It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you
Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.
Rugs.com has millions of options to choose from. Setting up a filter simplifies this process & makes for a better experience (highly recommend you do so you don't feel overwhelmed).
Thanks! I had a get experience using your website. Until next time
I started around eleven today.It is now two thirty. So much to choose from. Good prices, too. I was sure I was going to order two rectangular rugs,BUT rugs. Com had a 4 by 4 round rug! Wow! It will pop with color at the top of my stairs. I am so so happy! Thank you very much. 😉
The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.
Well Itemized products with pictures and summaries. Each selected product includes wide variety of shapes, sizes, and colors. It's so easy for me to make an order.
Lots of information so you know exactly what to expect. Site navigation is easier than any of the other sites I tried to use. Choices galore and tons of photos with reviews. I am purchasing several rugs for my newly remodeled home and am really hoping that these rugs will be high quality and perfect for my new beginning. So far I can say I'm impressed with the process of finding the perfect designs I was wanting. Didn't find anything as nice or as creative on any other searches and believe me I am on rug search overload. Can't wait for their arrival.
Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!
So easy to browse the rugs on internet. Then you can see how the rugs would look in your kitchen, love that option. Can't wait until the come in time to update with a pretty blue for summer 💙
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097