Rugs.com

Overview

Rugs.com has a rating of 4.7 stars from 5,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
160
value
179
shipping
178
returns
61
quality
154
This company responds to reviews on average within 13 days
How would you rate Rugs.com?
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Washington
1 review
0 helpful votes
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Only Rugs!
February 7, 2025

I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!

Date of experience: January 28, 2025
Illinois
1 review
0 helpful votes
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It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you

Date of experience: January 28, 2025
New Jersey
1 review
0 helpful votes
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Rug Purchase
February 7, 2025

Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.

Date of experience: January 28, 2025
South Carolina
1 review
0 helpful votes
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I Love Options
March 13, 2025

Rugs.com has millions of options to choose from. Setting up a filter simplifies this process & makes for a better experience (highly recommend you do so you don't feel overwhelmed).

Thanks! I had a get experience using your website. Until next time

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Outside porch rug.
March 30, 2025

I started around eleven today.It is now two thirty. So much to choose from. Good prices, too. I was sure I was going to order two rectangular rugs,BUT rugs. Com had a 4 by 4 round rug! Wow! It will pop with color at the top of my stairs. I am so so happy! Thank you very much. 😉

Date of experience: March 20, 2025
West Virginia
1 review
0 helpful votes
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Superior customer service.
February 16, 2025

The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.

Date of experience: February 6, 2025
Nevada
1 review
0 helpful votes
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Great website
February 7, 2025

Well Itemized products with pictures and summaries. Each selected product includes wide variety of shapes, sizes, and colors. It's so easy for me to make an order.

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
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A Creative Person's Dream Site
March 15, 2025

Lots of information so you know exactly what to expect. Site navigation is easier than any of the other sites I tried to use. Choices galore and tons of photos with reviews. I am purchasing several rugs for my newly remodeled home and am really hoping that these rugs will be high quality and perfect for my new beginning. So far I can say I'm impressed with the process of finding the perfect designs I was wanting. Didn't find anything as nice or as creative on any other searches and believe me I am on rug search overload. Can't wait for their arrival.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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First time shopper.
February 1, 2025

Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!

Date of experience: January 22, 2025
Ohio
1 review
0 helpful votes
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Purchased kitchen rugs
February 9, 2025

So easy to browse the rugs on internet. Then you can see how the rugs would look in your kitchen, love that option. Can't wait until the come in time to update with a pretty blue for summer 💙

Date of experience: January 30, 2025