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How would you rate Riot Games?
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Texas
1 review
1 helpful vote
Follow Cem S.
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Bad company good game
October 29, 2024

Promotes racism and hatred under the name of 'tilting tilt proof" for their players, does unfair match up with first win of the game logic, riot vanguard scans all private files as well, under the name of preventing cheating

Date of experience: October 29, 2024
California
1 review
1 helpful vote
Follow alex B.
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I've never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don't care. I've had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It's clear that RIOT has no interest in addressing the concerns of its users, and they'd rather focus on making money than actually supporting the people who play their games. It's frustrating, and I'll be taking my time and money elsewhere.

Date of experience: September 6, 2024
Illinois
1 review
1 helpful vote
Follow Ekin L.
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Owned by tencent or whatever the company is only focused on profits and it a selfish company. They only care about profits and all their games are made to make you spend money on useless $#*!. Legend of runeterra is especially bad with the same with their other game matchmaking where they make it bad on purpose for money. Don't play a riot game and is carried by their lore.

Date of experience: June 7, 2024
Finland
1 review
4 helpful votes
Follow Campbell F.
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Full of false promises, lies and deception. Justifies their actions based on nonexistent statistics they aren't willing to show.

This company is just full of pure greed. Extremely lazy. Cuts corners whenever possible. Zero hope in these guys to deliver anything half-decent.

Customer service and their support team are just filled with bots. They can't even have real people solve their tickets.

All their divisions are completely delusional. Their only saving grace has been their art team (which imo has gone downhill a lot recently), and Riot is even showing signs that they're trying to replace their artists with AI because that's the greedy lazy option.

Will personally never buy any products or services from this company going forward. They're filthy rich but clearly the money is not going into improving their products, but rather in the pockets of the CEOs and team leads.

Date of experience: September 6, 2023
Pennsylvania
1 review
3 helpful votes
Follow Qiu yan L.
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Terrible Customer service
October 21, 2023

The company makes so much money and they provide no service at all. My son has a account that he spent so much money on and someone hack it, it's been 6 month I sent couple messages with no reply and the account was lock. Here's the latest one it say 24hour someone will get back still nothing So all the money we spent before wasted for nothing!

Date of experience: October 21, 2023
Colorado
1 review
5 helpful votes
Follow Bryan S.
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I have never been so disrespected by a game customer service in my life. Their games, including League of Legends, literally ban you from playing the game if you're not good enough at the game. They allow any player to report and subsequently ban any other player for any reason. 1st report = 2 week suspension, 2nd report = lifetime ban! DO NOT spend ANY actual money on anything from their shop, you will have wasted it all when your account eventually gets banned.

Date of experience: October 8, 2023
India
1 review
4 helpful votes
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It's a dictator
September 10, 2023

It fails to promote high-skill players based on individual performance so much so that if you are stuck in the lower elo hells it is next to impossible to get out of it with just solo queue. Good performing individuals are matched with no care players in order to limit their win rate. This is not only frustrating but also promotes smurfing. On the other hand it has an almost dictator-like policy for communication. It monitors everything said and written and criticism of any kind with addition of a single slang is penalized to the heaviest. Mass reportings are favoured heavily rather than accurate reporting. Valorant is deep pit of despair.

Date of experience: September 10, 2023
Australia
1 review
2 helpful votes
Follow dean f.
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The worst company
November 29, 2023

I mean as you can see, they have so many 1 star reviews already.
Their games are extremely toxic and nothing is done about it.
Their ranked systems are always way off, so whats the point of playing their games competitivley? (their is no point).
They reward toxic players by allowing them to continue to report others that they flame all game for talking back to them.
Their servers are really really low end and bad.

This is suppost to be a gaming company. And they are bad at everything a company should try to be great at, they love to shove skins and new heroes down your neck at every chance they get though LOL

Date of experience: November 29, 2023
Australia
1 review
2 helpful votes
Follow Valorant H.
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If you work for Valorant please kill yourself, i hate you personally, i hate your game and most importantly i hate the environment you set. You remove all the good maps, nerf the good guns and agents, and i cant even be racist. If i could choose to never let anyone play this game again i would, if i had a button that bombed the serves, i would press it.

Date of experience: February 16, 2024
Poland
2 reviews
4 helpful votes
Follow Waclow G.
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This company is mostly known for their game league of legends. The game was amazing at first, but now it seems that they just push out skins randomly and do crappy updates every now and then. Feels bad.

Date of experience: October 17, 2018

Overview

Riot Games has a rating of 1.1 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Riot Games most frequently mention customer service, dont care and toxic players. Riot Games ranks 1283rd among Video Games sites.

service
72
value
69
shipping
53
returns
56
quality
65
+16