They send an email the day before Christmas eve to tell that my order has been cancelled on an order that was made December 4th, their customer services only answer, sorry we can have it to you mid January if you'd like. Done with this company.
Awful. Ordered a bunch of items that were to be delivered over a week ago its now taken them 2 days to tell me they are still tracking them and here come the holidays. I have no gifts. Im flabbergasted that a business is run like this
Bought the personalized cutting board as a gift for my husband in September. It has mainly been sitting on the counter waiting for warmer weather and bbqs. Used it for the second time last weekend and it snapped completely in half as the weight of an empty sauce pan sitting in the sink was enough to completely break the solid wood. Cheap product. Would not use them again. When I called customer service yesterday they said they would send me a refund no problem, then today I wake up to an email stating they would not be to refund me. Poor customer service as well.
I ordered the deluxe baby keepsake kit specialized with a plaque. The kit arrived without the plaque. When I called them they say it is not uncommon for that to happen. That is unacceptable in my opinion and it tells me a lot about this company. Enough said.
This website is absolutely wonderful it has the best customer service that i have ever dealt with! First they didnt take my free shipping off of my order so i emailed and it was corrected over night and they were extremely polite about it secondly the order i placed was for flowers for my mother for valentines day and when fed ex delivered them they were stolen from her front porch so i called to tell them and they sent out an entire new bouquet of flowers to my moms work so she would get them they even personally called her to apologize to her for her not getting her flowers on valentines day! Can you say wow! I was amazed at the lengths they go to for their customers it is amazing if only more businesses were like this! I am so pleased and i will continue to order from this site! I recommend it to everyone they are great!
I ordered a valet for my husband as an anniversary gift. I payed an extra fee to have the item delivered to me on a Saturday. The item did not arrive on Saturday and when I checked the red envelope website on Monday, the tracking status confirmed that the gift had never been shipped! So here I am, 5 hours before I am meeting my husband for our anniversary dinner and I have no gift to give him! Needless to say, I cancelled the order and will never rely on Red Envelope for any gifts again.
I approached this service for a birthday gift for my friend, but their customer service is very poor and when I got them in contact the response of the service agent was really hurt me; if I purchase item online I should expect some kind of problem arise.
I ordered an item and and then emailed immediately afterwards to have them apply my discount. Which they said no to. I then told them that I would reorder the item and apply my discount and return the first item. They said that I would have to pay return shipping. I then replied that I would refuse shipment of the item and to remove me from their mailing list. All over $10.00. Terrible Customer Service.
This company can't deliver what it states on its webpage. Do not order anything that you are planning to give as a gift. I ordered an item which was to be an anniversary gift. I also selected and paid for Saturday delivery. On the Saturday in question, I contacted Customer Service and was told my order would indeed be delivered that day. I contacted Customer Service again later that night only to be told by another customer sales representative that the order was pending with the shipper. I received a phone call on Sunday afternoon stating the order hadn't even shipped yet. Stay away from this organization and save yourself from the aggravation.
I haven't gotten my order yet but I placed it two weeks ago. When I called customer service they were very apologetic and refunded my shipping charges. Then they told me a manager would contact me via email in ONE or TWO BUSINESS days and tell me what happened to my order. Your customer service line is 24/7 but it takes a manager two days to figure out where my package is? These products better look darn good when they arrive!
Overview
Gifts has a rating of 2.1 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gifts most frequently mention and customer service. Gifts ranks 95th among Personalized Jewelry sites.
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- San Diego, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members