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PrepaidZero Reviews Summary
The company exhibits a mixed reputation, with some customers appreciating the prompt delivery and functionality of SIM cards in specific regions, particularly in the U.S. and Europe. However, a significant number of reviews highlight serious concerns regarding product reliability, ineffective customer support, and difficulties in obtaining refunds. Many customers reported frustration with non-functional SIM cards, lack of communication from the company, and inadequate assistance when issues arose. Overall, while there are instances of customer satisfaction, the prevalent negative experiences suggest a critical need for improvement in service reliability and customer support responsiveness.
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Ondeugdelijk product geleverd. Leverancier (als onderaannemer van BOL.com) is nauwelijks bereikbaar (voor mij als klant maar ook voor BOL), en na retour (met afleverbewijs) geen reactie meer. BOL heeft netjes gecorrigeerd, maar deze partij (prepaidzero) verdient geen klanten..
Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!
I bought a SIM card but never received it. Contacted the company but never got an answer. 2 weeks later got a message from my credit card provider that my card was tried to being used in Amsterdam.
A more effective use of your money would be burning it to send smoke signals. Took over a week's communication to get data working in the US, and, despite further communication, it did not work at all anywhere in Canada. Of course, their T&Cs absolve them of all responsibility, so no refunds or apologies.
This sim card is really a waist of your money. It doesn't work and you will probably be as frustrated as I am. When I am back in Holland, I will try to get my money back or maybe contact the authorities about this scam.
Sim werkt niet in Canada. Klantenservice neemt telefoon niet op. Via mail -na aandringen-niet ter zake doende adviezen. Waardeloos. Ook bijgekocht telefoonminuten werken niet. 130,- voor 10 Gb/ 30 belminuten in de sloot gegooid.
I recently went to London from US. Bought the prepaidzero UK+Europe 12GB data SIM card and added cash on the card for talk/text. I was told it was compatible with my galaxy s5. When I put the sim card in my phone, my phone just said it didn't recognize the card and wouldn't do anything even through wifi. I bought it mostly for data so I could use GPS but thank goodness my daughter had a phone that worked. I couldn't contact prepaidzero until I returned as my phone wouldn't do anything and was told since I was already back there was nothing they could do. After many emails, I did receive a refund for the cash balance on my card for talk/text. It was a very frustrating experience during my vacation. I wouldn't recommend.
Ik heb de simkaart een week voor ik naar Amerika vertrok gekocht. Omdat ik het nogal krap vond en ik zeker wou zijn dat ik de simkaart enkele dagen voor mijn vertrek zou hebben had ik bij de levering de optie "express delivery (1-2 business days)" aangeduid. Dit was ongeveer 17 extra. Echter na 4 dagen had ik de simkaart nog steeds niet ontvangen (er zat 1 weekend dag tussen). De track & trace link gaf sinds het begin aan dat het pakketje zich in Amsterdam bevond.
Ik heb de customer service op dag 4 gecontacteerd met de vraag hoe dit kan. Ik kreeg snel antwoord en mij werd verteld dat hij een dag geleden verzonden was en dat hij over één of twee dagen zou aankomen. Twee dagen later was hij nog steeds niet aangekomen en de track & trace gaf nog steeds aan dat hij in Amsterdam was!? Ik heb de customer service nogmaals gecontacteerd maar heb geen antwoord gekregen. Hij is tot op de dag van vandaag niet aangekomen en ik heb er niks meer van gehoord. Ik vind dit schandalig en het was een zeer dure flater. Ik voel me opgelicht.
Toen we de simcard kochten werden we vriendelijk geholpen, echter in Amerika aangekomen werkte de kaart niet! Diverse keren geprobeerd contact te leggen maar dat is nooit meer gelukt. Ook op emails na de vakantie is nooit meer gereageerd. Dus jammer geld weg. Advice, buy in America in Wallmarkt a cheap phone an simcard an you have perfect contact, price total 70 euro
I did a road trip in South-Africa. I was very glad that I could use the sim card. It is very easy to use. The reception was very good. I would definitely recommend buying this!
Used a T-Mobile + AT&T sim card from Prepaidzero during my holiday.
Worked perfectly during the trip from the beginning. Will use them again for my next trip to the States!
Prepaidzero phone card. Terrible service! Paid 45 Euro for a USA4gb simcard that didnt work.We had e-mail contact to find out why it didnt work the way its supposed to work. When I came back from my vacation at USA I wanted my money back. But no one is responding to my e-mails now.
Support had been in contact with you about this report a few weeks ago.
Regards,
Prepaidzero support
Ordered two T-Mobile SIMs which were labeled as usable in US, Canada and Mexico for a trip through Canada. Both SIMs were activated according to the instructions, only one received a phone number.
Neither SIMcard had ANY data whatsoever. Support told us once to 'enable roaming' and simply mailed a PDF with the instructions we already had, to no avail of course. Requested a refund but all communication was ignored.
The phone is never answered. Our tickets were closed without any confirmation or even a reply. Bad, bad service and a waste of money, effectively inditinguishable from a scam.
Dear Jeroen W,
The mentioned sim card subscription had a lot of technical issues until November 2017.
We can confirm that the provider has been replaced in the mean time, so such issues should no longer occur with our current USA sim cards.
If there were any unresolved tickets/issues you may contact us again. Our apologies for the inconvenience.
I was going to USA for a week and bought a SIM card from PrepaidZero in order to keep up with my mail and manage work remotely. I suspected something wasn't right when I got the card and the instructions said I had to enable roaming!? The entire idea was to NOT have to use roaming. As it turns out the card I got was actually Israeli! And when I used it in my Samsung Galaxy S7 I never got better than H+ (no 3g or 4g or lte) which just wasn't working. I ended up paying for a roaming deal with my normal carrier instead and got 4G right away.
Not worth the gamble.
Dear Kris S,
Data roaming needs to be enabled for technical purposes only.
There will be no extra charges when using data roaming with our sim cards.
Also the sim card that you purchased is a sim card up to 3G speed (H+ is a form of high speed 3G)
From our side everything is correct.
Regards,
Prepaidzero support
After looking at a lot of sim card website for my trip to spain, i decided to order with prepaid zero.
I am not the best when it comes to technical things, bit it was quite easy to use the sim card.
Would use again.
Helaas had ik buiten LA geen ontvangst; ik reed de route LA-Grand Canyon-Monument Valley-Mesa Verde-Rocky Mountains-Arches NP-Lake Powell-Zion NP-Death Valley-Yosemite NP-Highway 1... nergens ontvangst! Dure tegenvaller (ZTE MF65 + T-Mobile 3GB)! Gelukkig had ik nog een simkaart van de concurentie) in mijn mobieltje, en die deed het (tot mijn grote verbazing) overal.
Bedankt voor uw reactie. E. e. A. is afhankelijk van de dekking van het T-Mobile netwerk, waar Prepaidzero helaas geen invloed op heeft.
Hierbij de dekkingskaart voor T-Mobile: https://www.t-mobile.com/coverage/coverage-map
Wij adviseren voor het betreffende gebied het AT&T netwerk.
Zie: https://www.att.com/maps/wireless-coverage.html
The company never sent the SIM Card. I mean not ever. Wasn't received before I left, and wasn't in the mail when I returned.
It is sad that you cannot increase the data unless you have a British credit card. I never could figure out how to text using the app, so unless you are calling people don't pay for that feature.
Thank you for your response. From our own top up page you can recharge with any credit card / PayPal:
www.prepaidzero.com/topup
Our apologies if this wasn't clear.
(When you top up through the local provider directly, they may have such limitations indeed)
From the business
Prepaidzero offers local prepaid sim cards for a broad range of countries worldwide. -Use mobile data at local rates. -Make international and local calls.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kaj, we are sorry for the delay in your specific case. I can confirm that the refund was just processed to your PayPal account. Our apologies for the inconveniences.