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PortForward

How would you rate PortForward?
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California
1 review
0 helpful votes
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Stopped communicating with my router after a firmware update. Tried working with tech supp for a couple weeks until I requested refund and they stopped responding. Also wrote to *******@portforward.com and received no response.

Date of experience: February 18, 2024
Washington
1 review
0 helpful votes
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Portforward software
November 11, 2019

Had to run the software twice, making sure I had all the correct variables plugged into the correct places and my passwords set correctly, but it works! I've been try for week's to get this done correctly to no avail, and finally took the plunge and paid the $40 for the software. Seeing that I have nearly $1,000 invested into my current setup AND pay $100 monthly for fiber optic connection, I wanted it setup proper... and they certainly have delivered.

Date of experience: November 9, 2019
Illinois
1 review
8 helpful votes
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POOR
October 10, 2019

Responded within 24 hours after I paid the $40. Once they determined that they could not help me - no further responses to any emails OR requests for a refund. I ended up having to dispute it with my credit card company.

Date of experience: October 10, 2019
North Carolina
1 review
1 helpful vote
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The service was probably the best service I've ever gotten from an online program! They helped me so much! I would recommend this to anyone who isn't very good with computers/port forwarding! Amazing!

Date of experience: June 25, 2018
Jason B. PortForward Rep
over a year old

Thanks Stephanie, we're glad you got it working!

Texas
1 review
2 helpful votes
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My router is Mexican made and I tried for months to use the Port Forward Utilities. One they never added my router with all the info supplied such as model, pictures to their list of so called "updated" routers. Two of the programs kept going to trial mode no matter how many times I rebooted my computer and put in the registration info so features were unusable. After communicating with them where they kept saying I was progressing to no avail, they stopped their 12/24 hour support as soon as I asked for a refund. I asked multiply times. I used a You Tube video to port forward a port and was successful but they will not refund my money or even communicate about this.

Date of experience: September 6, 2022
Washington
1 review
0 helpful votes
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I feel like I need to write a review for Port Forward. It took me a while to decide to buy their software because I wasn't sure if it would work for me. Now that I've got it, I'm super happy with it. I use it often on my TP-Link and it works great for my needs. I did have to get Allen to add support, but after a couple of message back and forth he got it working.

Date of experience: August 6, 2021
Jason B. PortForward Rep
over a year old

Thanks Tom, we appreciate the feedback.

Colorado
1 review
1 helpful vote
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It does actually work
March 13, 2019

Jason (I assume the same Jason that comments on here) really worked hard to get my ps4 working. I've been trying to get the mythical "nat type 2" for months and these guys finally figured it out. It seems some of the reviews here are from people who just don't understand. All I know is that for me I got the help I needed. Highly recommended.

Date of experience: March 13, 2019
New Zealand
1 review
3 helpful votes
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Nothing works as it is said to work on this software.The support is painfully slow considering their advertising hype of 100% claims. I get one message back from them a day with questions but I have yet to see one answer as to whether the software can and will work. Had to get Paypal involved to try to get a refund or a solution

Date of experience: August 3, 2018
Jason B. PortForward Rep
over a year old

I'm sorry that our support was not fast enough for you, and I'm sorry that you felt like you had to involve Paypal in the process.

Your very first message to our support system was 2018-07-31, and you filed a dispute with Paypal the very next day on 2018-08-01. Even after you filed a dispute against us Allen tried to help you.

Allen has sent you the following messages:
2018-08-01 - 2 messages
2018-08-02 - 2 messages
2018-08-03 - 1 message
2018-08-04 - 1 message

And continues to attempt to solve your problem to this day, which happens to be a Sunday. Maybe it's just me but I think we have done an excellent job of attempting to support you, even though you have attempted to make it very difficult for us.

California
1 review
3 helpful votes
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This is the first time i have written a review. This product does not live up to what it says its suppose to do,. On top of that i have to wait it seems 24 hours just to get a response. I have been trying to get this product to open a port for the last week and a half and i am no closer to getting this to work. I see it as a gimmick to hold on to your money as i have asked multiple times for a refund. I am very disappointed in the service as well as this product and would not suggest it to anyone.

"100% GUARANTEED!
We will get your ports forwarded,
Or your money back!"

I look forward to my refund
Thank You

Date of experience: April 9, 2020
New York
1 review
2 helpful votes
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It must be a scam
February 25, 2022

I have tried to purchase this software twice and have received no communications from them although they have charged my pay pal for the software TWICE.
I know I was dumb for trying again.
They were supposed to end me a registration number TWICE but no communication from them at all to my email address.

Nothing at all from them

Date of experience: February 25, 2022
Jason B. PortForward Rep
over a year old

Hey Raymond, sorry that you are having problems. Shoot me an email and I'll figure out where your registration details are.

jason@portforward.com

I'll reply ASAP.

Overview

PortForward has a rating of 2.8 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.

service
24
value
22
shipping
8
returns
9
quality
21