This is so crazy I'm about to call the BOP and everything on Monday because the prisons are the ones recommending these people I'll get a class action lawsuit I'm telling you they took money off all of my cards. I still can't even get in there no one emailed me back Their phones are disconnected. I am surprised that the prisons have anything to do with this, so I'm telling you come Monday I'm searching into this I'm making the proper moves to get this $#*! taken care of to get them out of here. It's all a scam and the prisons are allowing it. I am livid. They messed with the wrong one this time.
I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.
Hello Frances,
I'm sorry to hear about the challenges you've encountered with Pigeonly, and I understand your frustration. I apologize for the inconvenience caused by the lack of response through calls, chat, and email. We take your concerns seriously, and we want to address them and correct them.
To assist you and resolve the issue, could you please provide your account details, your name and phone number? You can email us at milly@pigeon.ly, and we'll make sure to investigate and resolve the matter as soon as possible.
We appreciate your patience and understanding.
Thank you.
So I created a review on this website a little while ago and I am doing an update. I asked for a free profile and was going to pay at a later date. Well, I am seeing transactions for $24.99 and I did not approve of that even though I signed up for their website for free they're still trying to take money out without my consent.
Hello Kayla,
I apologize that you are not able to set up your account, please send us an email to support@pigeonly.com with your accounts phone number, name and the error message its giving, to be able to assist you. Please allow 24-72 business hours for a response
Thank you
I have tried multiple times to sign up and it says the payment system is configured wrong, I emailed multiple times and never received a response, I have called customer service multiple times and at an hour it automatically hangs up on you, the call back feature also does not work. I have sent regular mail to your facility and I sent it over 2 weeks ago and he has not received anything, it seems to me your services are completely useless and it's impossible to receive help.
Hi Ashley,
Thank you for taking the time to leave a review and bringing this to our attention. We would like to have this corrected for you. If this issue still consists please reach out to us so we may look into this for you. Our apologies for any inconvenience this has caused.
Truly the worst experience I have ever had. I was charged incorrectly and have been battling to get a refund for months to no avail. Customer service is terrible and the company morals are disgraceful
Hello Savannah,
We appreciate your time leaving us your review, we sincerely apologize for the inconvenience, however rest assured this will be taken care of. Kindly email us at support@pigeon.ly. Send us the details as to how far you were incorrectly charged and we will review your account. Thank you and keep safe!
This company is the worst my stepson is incarcerated he hasn't even been able to use their services and they have charged my checking account four times now for $34.99 each time and every time that I've tried to contact them I can't get a hold of anyone I'm put on hold forever and then the next time I call back they are closed for the holidays and every day that I look on my checking account almost there is another $34.99 charge at this company is stealing please everyone do not ever ever use this company
Hello Brandon,
We appreciate your taking the time to leave us a review. Please know that we will be more than willing to help you resolve this issue. We would like to rectify this as quickly as possible and rest assured this will be taken care of. Thank you and keep safe!
I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!
Thank you so much for your kind words! We're thrilled to hear that our service has been a positive experience for you and that your mail is reaching your son without any issues. We understand how important it is to stay connected, especially during challenging times. If you ever have any questions or need assistance, please feel free to reach out. We're here to help. Your appreciation means a lot to us. Again, thank you for choosing our service!
This service was meant to be helpful for the family communication. It is a scam, i was charge #34.99 every 7 days after I asked for the service to be cancelled. The customer service is a bunch of lies and run arounds. Do not use this service. It is not worth the headache.
Hello V.G
Thank you for bringing this to our attention. We would like to get this issue resolved as quickly as possible. Rest assured this will be taken care of. Please email us at support@pigeon.ly so we can review your account, and rest assured, if you were incorrectly charged, you will be refunded.Thank you for your patience.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Hello Jackie,
Once again, I would like to apologize for this experience. As previously mentioned, we recently experienced an outage that affected our business hours, but our phone number is now active again. We are available Monday through Friday, 7 AM - 4 PM PST.
Regarding your credit card information, please note that a credit card is required for all active subscriptions. Once you cancel your subscription, you can remove it, or you can contact us, and we can delete it for you. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at support@pigeon.ly.
Thank you
Not a customer but I have read a number of the complaints on Facebook and Twitter and it sounds like they are exploiting people in a bad situation. They double and triple charge customers without a refund and then they are not paying vendors for services rendered. We have been waiting for over a year on $3,500 for services rendered. Did some work at their office on 2252 E Pama Lane in Las Vegas and after not getting paid for over 6 months, decided to hand deliver the invoices just to find out that the building was closed by the Las Vegas Justic Court!
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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Hello Janice,
Sorry to hear you are having a hard time reaching our customer service dept, currently you can only reach us via email at support@pigeonly.com, if this is the email you have please allow 24-72 business hours for a response. If you have been charge incorrectly we will definitely look onto that for you and correct the issue.