Overview
Perpay Inc. has a rating of 4.2 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 8th among Discount Shopping sites.
I have purchased several items through Perpay. This is an easy, hassle free, convenient way to purchase items. I have the ability now to buy things that otherwise wouldn't be able to. For example, I surprised my son with a top quality drone for his birthday. I love the convenience of the payments being directly deposited from my employer on payday. I don't have to worry about forgetting a payment, and I am able to pay extra when I want.
The customer service team is outstanding. Many online shopping company's have poor support, but Perpay has prompt, helpful, and empathetic people who are ready and willing to help.
I had an issue with a payment from my employer and Rob and Steven helped me fix the problem. They emailed back right away and we corresponded back and forth through the day and evening I'm so grateful to have suck an awesome experience in resolving my issue. I will remain a loyal customer with all of my online shopping purchases.
It take you all entirely too long in the Customerservice department to respond to text and emails. You have to wait days and days and days and days for a response that needs to change… you all have customers waiting too long to get an answer for something so simple…
My headset will not pair to no phones in my house I've been trying to contact you guys for a whole month no response you don't have a number I can contact you at you only have this email and you're still not responding I think it's very unprofessional
We appreciate you taking the time to reach out and share your concerns. We’re truly sorry for the inconvenience you’ve experienced with your headset and for any confusion about how we can assist. I can see that a member of our Team has been in contact you in regards to the issue you have with your item, so please respond through there if you have any further questions!
Support through chat was fast, very easy, and didn't take long. I'm appreciative of this service being available. My only issue is that I wish there was a way to track when you receive my first direct deposit and I also wish the credit card could be expedited because I'm financing an upcoming expense and was hoping to have the card sooner rather than later.
Great Quality, Fast shipping... usually, It sucks that it's kind of lie starting over during each purchase. Last purchase I am not happy about at all so far. I've been placing order for about 3 weeks now and it just went through. I have spent a good amount of money already for a fairly new customer so I don't feel as though I should have to re- connect my bank account, or wait until pay day for my order to ship. I should already have my payment registered. I've been at the same job for over 3 years now, same bank account. Also, I've been paying over my amount for my orders so I should be trusted to ship now and pay later or pay with a debit or credit card and continue with paycheck.
My card was declined when I attempted to purchase something off of TikTok. I normally don't have any trouble purchasing things off of there as I have before. So I reached out and my issue was resolved in literally about 10 minutes or less. Super satisfied I must say!
I've been with Perpay almost 2 years and I have been able to get things I've been wanting with great payment options. Delivery of the goods I order is usually fast and smooth. Also, customer service has greatly improved since I joined. Quality option and a nice variety to choose from. I noticed that Perpay keeps adding different items and I'd love to see even more options. Being able to make payments and sometimes get the product shipped before a payment is direct deposited is wonderful. Of course you have to have a good payment history with them to get an item before the next direct deposit hits. Make sure that you have enough being deposited to your account so that you wont have to update the amount you have deposit before your item(s) ships. Overall, I really don't have any complaints so far.
How in the world does a business not have a working phone number? Email only, which by the way they will take ALL DAY to respond. They never fully answer or resolve anything. I ordered a handbag which was past the 3-5 days for shipping so i asked for it to be cancelled NO JOKE, I literally had to email about 20 times for them to cancel the order. I have ordered several things….no issue then all of a sudden I have had issues getting my most recent order. Same crap, blaming the distribution company for shipping issues. It's always "we will reach out to our distributor and get back to you WHICH NEVER HAPPENS. No updates Unless you email THEM a million times I decided to give them another chance, placed another order that was supposed to ship in 3-5 days … guess what it's past the shipping time yet again. WHERE IS MY ORDER PERPAY? At this point you all have a few days to get my order out because I will be taking legal action. You have received two direct deposits from me and STILL HAVE NOT shipped my purchase. Can't you see all these NEGATIVE reviews? You all should be ashamed of your terrible customer service. Do better.
I recommend the chat room to all customers fast and way less than 3 minutes I needed my card activated was having problems on the app and instead of calling I did the chat room with an agent and it was fast and easy process
I love Perpay's model. It allows me to buy the items I would normally buy on credit. I make a very decent salary, but my credit is in the toilet from recent events. Perpay allows me to rebuild my credit too. Only complaint is that it takes a while to shop for products. You have to wait for your direct deposit before your item is shipped. Otherwise, love the service.
I have been using perpay since around 2017 or there abouts every single time I use them the staff go above and Beyond for me. Yes you will hear it all the time "you pay more in the long run" blah blah blah, Well if you think about it that way sure. But how many people would rather pay a low amount in a higher value for a product then have to pay the full value of the product. Not me! Thats for sure! I love these guys and I will continue to use them for as long as I shall live
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and are sorry for any delays you've experienced with our customer service. Our team is committed to improving our customer service process, and your feedback helps us do just that. If you need further assistance, please reach out to us at hello@perpay.com—we’re happy to help!