website thubmnail of PayPal
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GB
1 review
0 helpful votes
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DO NOT TRUST
March 13, 2025

I would like to advise people that PayPal can not be trusted... I tried to claim a refund on a item that was delivered to a different address I never got my goods after so many emails... Also PayPal said they have a pic of delivery so they are happy even though it clearly was not my front door... They accept random pics from front doors even without asking for your own pic of your own. DON'T TRUST ANYMORE.

Date of experience: March 12, 2025
Germany
1 review
1 helpful vote
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Expensive and bad
February 3, 2025

I am Paypal customer since 22 years. At that time, they were good and priceworthy - now they are bad and expensive. They are unwilling or unable to deal with situations outside their standardized procedures, they support criminal activities and do not care for their customer's rightful issues and close you out if you complain or are not satisfied.
Understandably they receive 87% negative reviews - and here is one more

Date of experience: January 8, 2025
Romania
1 review
1 helpful vote
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Dubious behaviour
February 19, 2025

A bank transfer that should take 3-5 days and 4 weeks on still haven't received any money. No communication from this bank at all we have to ring them constantly never getting a proper explanation about what has happened to the transfer. Telling us we will get a call back when they have more information but they never call back.thank God for coming my way by using GAARD.IO they helped me with my lost money buy recovering my lost money

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
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Bad service
January 3, 2025

They promise costumer protection but never protect me when my packages were marked as delivered but was not. Courier left a package at an exposed place and it was stolen. I did not receive it. I sent to Paypal a photo from courier where he left it, Paypal did not pay attention.the photo shows that courier even did not enter the building to deliver and put the package at an exposed place at intercome area for everybody to take. Aliexpress and Paypal refused to refund as usually. That is why they like to work together. Aliexpress prefer payments through Paypal. Paypal never helped me with my lost packages I did not receive. Aliexpress and Paypal protect only sellers if your package wrongly scanned as delivered but was not. Be careful

Date of experience: January 3, 2025
Colorado
1 review
0 helpful votes
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I was clearly fraudulently bilked by a hacked Garmin file which gave me a telephone number of the Tech Services in Yonkers, NY. When I tried to update my maps on my Garmin Drive, the hacked file led me to these guys who represented themselves as Garmin subcontractors. I even had a witness who was a guest at Christmas dinner who heard this. They told me Garmin was not honoring the free maps it promised (partly true verified on the Internet) and charged me $199 to fix the problem. In fact they got the maps free from Garmin and uploaded them to my Garmin Drive through my computer while paying themselves through Paypal and sending emails supposedly from me to them saying I would not dispute the charge. Paypal denied my claim to stop a clearly fraudulent charge without even contacting my witness. I will never use Paypal and wish I had found this site earlier.

Date of experience: January 15, 2025
Greece
7 reviews
35 helpful votes
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It was the best company in its field and ended up being the worst and usless and incapable customer service i ever see!First of all i want to notice that i had two accounts!Both of them the last month have the same problem i cant open my messages.After many many chats with their customer service no one can solve my problem and they say about cache cookies and etc that i was already cleared!So i delete my account!I had a long time to use the second one and when i go in i see the same exact problem.When i spoke by chat with their customer service they said that they want to verify that the account is mine and also for work properly i have to send them documents id and address proove.This is the first time i hear this in my life!Anyway i sent them the documents and again the same problem!These guys this company is a big joke right now!I gave them 1 day then i will delete also this account and i will never use paypal again.And i will say it for one more time that in the past it was a great company and they help in many issues that i had with some stores but now they became a company to avoid!If the ownership change i want to congratulate the new owners for this amazing service!

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Can't be trusted
March 29, 2025

I really want to give no stars. I had a merchant take hundreds of dollars out my account then put it back then took it again this went on more than 12 times. Then they took money out through 14 transaction all were made on same day at the exact same time which is impossible. You can't make that many transactions without a. In passing by. I did a chat with the merchant whom said I did not use my card that day and I had to dispute it through PayPal I took screen shot sent to PayPal have been fighting with them for over a month. They only gave me the money back for 5 transactions and trying to say the other 9 were authorized how can 9 transaction be authorized and not 5 when they were all the the exact time and the merchant even said I did not do it. And show activity from merchant sight to prove I did t do it. They should have caught them when they were playing around with hundreds of dollars back and forth. They can't be trust with anyone money. Cause when something happens they don't have your back even though you have proof. I will be post this on all social medias anyone who reads this please share.

Date of experience: February 20, 2025
Poland
1 review
1 helpful vote
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Unfortunately Paypal does not protect the customer, despite clear indications that I was scammed, my case was closed in favor of the scammer. It is very sad. This lesson cost me $39.99 but now I know that Paypal is not safe...

Date of experience: November 22, 2024
Illinois
2 reviews
1 helpful vote
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I would often choose a seller based on the point that they have PayPal as an option for safety.
I received counterfeit Nike shoes from kickonstyle.com
When I reported it to PayPal, they wanted me to ship them back in the mail.
PayPal should know that it is illegal to put counterfeit items in the mail. Because I refuse to do something illegal, they closed my dispute.
Don't trust PayPal.

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
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Sent money to my sister. Didn't know she did not have an account with PayPal. She couldn't cash the transfer but they kept the money and never replied to my inquiries.

Date of experience: November 5, 2024

Overview

PayPal has a rating of 1.4 stars from 2,054 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
615
value
558
shipping
237
returns
276
quality
523
+430