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Pawrade

Overview

Pawrade has a rating of 3.4 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Pawrade ranks 37th among Pets sites.

This company responds to reviews on average within 25 days
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How would you rate Pawrade?
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Virginia
1 review
0 helpful votes
Follow Don M.
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Herbie my English Bulldog Puppie
June 23, 2025

I had been looking for black and white English bulldog for over a year. I want a healthy pup and had been parusing the Pawrade site for quite sometime. I found my perfect pup and cannot be happier. The entire experience was wonderful and I highly recommend this website for your next puppy.

Date of experience: June 13, 2025
Charlie E. Pawrade Rep
2 weeks ago

Hey Don, we are so happy that you chose Pawrade to help you find Herbie, the perfect pup for you. We are so happy to hear that everything went well for you and your new furbuddy. Best wishes for many amazing days to come!

California
1 review
0 helpful votes
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Excellent Service!
May 30, 2025

It was so easy to purchase my next puppy dog. Super fast and straight forward. Pawrade delivered the pup quickly and he has been so well behaved upon arrival. The breeders did an excellent job getting him crate trained and potty trained. Rocky has not had an accident since the 4 days of welcoming him to the family!

Date of experience: May 20, 2025
Charlie E. Pawrade Rep
1 month ago

Hey Thomas, thank you so much for the wonderful review. We are so happy to hear that all is going so well for you and your new best buddy. Best wishes for many amazing days to come!

Washington
1 review
0 helpful votes
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The perfect puppy!
July 4, 2025

We got our little pug puppy through Pawrade and we were very impressed with the entire process. There were no surprises along the way as to the contract, the cost, the responsibility on both sides and info on the puppy we wanted. We were kept in the loop on everything right up to a phone call today, five days after getting our little guy, to ask how we all are doing. We've never gotten a puppy from another state before, but it's all good and I highly recommend Pawrade!

Date of experience: June 24, 2025
Charlie E. Pawrade Rep
7 hours ago

Thank you, Pam, for sharing such a wonderful account of your experience with your new pug puppy. We're delighted to hear that you appreciated the clarity and care throughout the process, and we truly value your recommendation. Wishing you many joyful moments with your little companion!

Texas
1 review
0 helpful votes
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Great Service
June 21, 2025

I got my new puppy from Pawrade and everything went great! All the folks there are so helpful. Highly recommend this service if you are looking for a pup Thank you so much!

Date of experience: June 11, 2025
Charlie E. Pawrade Rep
2 weeks ago

Hey Doug, thank you so much for the kind words, and thank you for choosing Pawrade. Best wishes for many fun-filled days to come with your new best buddy!

Virginia
1 review
0 helpful votes
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Dog review
June 26, 2025

I just got a German shepherd from Pawrwde and everything went very smoothly, any questions I had were answered right away. Overall great experience and I would definitely recommend them.

Date of experience: June 16, 2025
Charlie E. Pawrade Rep
1 week ago

Hey Bryce, thank you for trusting Pawrade to help you find your new furry family member. We are so happy to hear that all went so well. We really do work so hard to make the process smooth and stress-free. Best wishes.

Virginia
1 review
0 helpful votes
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Amazing experience
July 3, 2025

I had an amazing experience with Pawrade! From the moment I reached out with questions, their team was incredibly responsive, knowledgeable, and genuinely caring. They took the time to answer every question I had and made the entire process smooth and stress-free. You can really tell they care about their puppies and their customers. I felt supported every step of the way and couldn't be happier with my new furry family member. Highly recommend them to anyone looking for a puppy!

Date of experience: June 23, 2025
Charlie E. Pawrade Rep
1 day ago

Thank you so much for your kind words, Amber! We're delighted to hear your experience was enjoyable and that you're so happy with your new furry family member. We truly appreciate your trust and look forward to staying connected!

New Jersey
1 review
0 helpful votes
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Our chocolate lab puppy came to us 10 days ago with parasites and resource guarding. He is on meds that we paid for to help him feel better. However, he has been resource guarding everything in the house. He growled and snaps when we put on and take off his harness amongst. He resource guards his toys. This is a nightmare to my family with children. Especially when his page stated he was socialized with children and crate trained which he's not. He cries, whines and barks while in the crate.

Date of experience: April 28, 2025
Charlie E. Pawrade Rep
2 months ago

Crystal, we are sorry to hear that your pup arrived with Giardia. This is a very common parasite in pups that we specifically address and give tips and guidance on how to watch for symptoms and the best way to respond. This is also covered under the 30 days of complimentary Metlife insurance that we provide, as well as the PetPay Health Guarantee. As we have discussed with you, please forward all your vet documents to support@petpay.com to open a claim. It is also not uncommon for the stress of being rehomed to cause the behavior you describe with your pup. When you take a pup away from everything it has ever known, they can feel insecure, fearful and have anxiety. This can cause some natural defensive behavior. Typically, this is easily overcome with a bit of love, reassurance and training.

New Jersey
1 review
1 helpful vote
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I would be very careful buying from Pawrade. They refused to show me DNA tests of the mom and dad and they refused to allow me to pay for a dna test of the puppy. There are several puppies with genetic heart and eye diseases amongst others and dna genetic testing is the only way to really know the health of the puppy. Getting good vet checkups is not going to cut it. Genetic testing via embark test is the way to make sure you have a healthy puppy. I will only buy from a breeder that allows me to get the dna testing done. I would be careful buying from here. They are nothing but a puppy broker and clearly do not care about the health of the puppy!

Date of experience: May 12, 2025
Charlie E. Pawrade Rep
1 month ago

Lisa, thank you for considering Pawrade. We do not require our breeders to perform genetic testing. For the overwhelming majority of instances, it is completely unnecessary. Genetic tests for dogs are also notorious for being inaccurate. Every company that offers these tests has very clear disclaimers disclosed in their contracts.

Puppies also have a very short window of time when they are most likely to find their forever home. It is sad, but it is a reality. We can not wait weeks for a test to come back for you to decide if you want the pup. That is not fair to us, the breeder or the pup.

Though it is also not fair for you to give us this negative review, we do wish you the best in finding the perfect pup for you.

Florida
1 review
0 helpful votes
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Love our new baby!
May 23, 2025

I've always wanted a Frenchie and your company made my dream come true! She is the sweetest, most mellow, most perfect thing I could've ever imagined. We love her so much she just completes our little family beautifully. Thank you all so much for such a smooth journey with her. Would highly recommend you to anyone!

Date of experience: April 30, 2025
Charlie E. Pawrade Rep
1 month ago

Hey Stephanie, thank you so much for the wonderful review, and thank you for trusting Pawrade. Best wishes for many amazing adventures to come with your new furry family member.

California
1 review
0 helpful votes
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All good, pups arrived READY to go!
June 13, 2025

If I had a problem I could text them, immediately, and like most i worried about some things, but got responses and answers, even on a sunday! That i appreciated so much.

Date of experience: June 3, 2025
Charlie E. Pawrade Rep
3 weeks ago

Hey Doug, thank you so much for the kind words. We know that getting a new pup online can certainly cause folks some anxiety, and communication is key. We do all we can to make the process smooth and stress-free for our clients. Best wishes to you and your new furry family member for many fun filled days to come.

Virginia
1 review
0 helpful votes
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SANTI Tunnell
June 26, 2025

My Experience with Pawrade went GREAT! They are very through and make sure the BEST interest of the Animal comes first. I would Recommend Pawrade to people looking for their new Furry family member.

Date of experience: June 16, 2025
Charlie E. Pawrade Rep
1 week ago

Douglas, thank you so much for sharing your positive experience! It means a lot to know that our thorough care and commitment to putting animal wellbeing first truly resonated with you. We’re honored to be part of your journey finding a wonderful new furry family member.

California
1 review
0 helpful votes
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Very smooth process
June 6, 2025

From start to finish the entire process went very smooth. I was kept informed and everything was clear. I am very pleased.

Date of experience: May 27, 2025
Charlie E. Pawrade Rep
4 weeks ago

Hey Jannette, thank you for the kind words, and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes for many fun-filled days to come with your new best buddy.

Michigan
1 review
0 helpful votes
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Nano, female, not a male
May 25, 2025

Everything was going great, until it came time to pick up Nano from the breeder. We drove to Sturgis, Michigan, a round trip of nearly 6 hours. When he arrived(right on time), we saw Nano in the car and were thrilled however, the breeder said the dog we thought and were lead to believe by the Pawrade website and all of the staff at Pawrade was a male, the dog the breeder had was a female. We said this was not possible however, upon checking further on date of birth, there was no way Nano was ever going to be a male. Pawrade is guilty of false advertising and lack of communication with the Breeder. We feel that as a minimum we should be at least partially reimbursed for this situation, for the long drive, for getting a female and not a male, and since we took delivery on Mother's Day, the advertised 10% discount! The Breeder, Enos offered a substitute Male Frenchy, which didn't have near the great markings which Nano had. He also stated that if we didn't accept the Female that we would have to start the entire process over. We finally opted to accept the Female. We hope that further action can be avoided by Pawrade providing a reasonable cash settlement.
Thanks for addressing this matter in a timely fashion. Barb and David Call

Date of experience: May 11, 2025
Charlie E. Pawrade Rep
2 weeks ago

David, thank you for sharing your experience and honesty about what transpired with Nano's documentation and the communication surrounding your delivery, especially given the long trip you made. Unfortunately, we did make an honest mistake, and the pup's gender was not accurate. We have worked with you to resolve this matter, and we have reached a very fair settlement to compensate you for the inconvenience. We are also happy that you report you are otherwise very pleased with your new pup. Please accept our apology, and thank you for providing an amazing new home for an awesome new furbaby!

Virginia
1 review
0 helpful votes
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Great Service
July 3, 2025

My experience was great from the first phone call to the day my puppy was delivered. My puppy was perfect.

Date of experience: June 23, 2025
Charlie E. Pawrade Rep
1 day ago

Thank you so much, Thomas, for sharing your wonderful experience! We’re delighted your puppy arrived perfectly and that every step felt seamless. Your kind words mean the world to us and truly motivate our team.

Florida
1 review
1 helpful vote
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I purchased a puppy through Pawrade. Don't be fooled by their website. I was and regret it. This puppy can't be trained! I don't want to leave her at a shelter for fear she'll be mistreated. Purchase a puppy dog that you can visit when born and pick out the one you want. Don't trust a breeder you will never meet! It's been heartbreaking for me.

Pawrade attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 3, 2024
Delaware
1 review
2 helpful votes
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Stay away!
August 15, 2024

I love my st. Bernard. So I have spent 15k in the last year to keep him. He needed eye surgery to correct his lower eyelids from turning in. He also has severe hip dysplasia with muscular atrophy and is about half the weight he should be at his age...The pawrade guarantee is essentially useless. READ IT. I didn't like how he arrived. It seemed he was stuck in his own waste for days. His white fur was stained...it eventually came out. I worry about the breeders. Will never buy a dog online again.

Pawrade attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2024
Illinois
1 review
5 helpful votes
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I was interested in a puppy and inquired about it. I was told that the customer service rep would be in contact with me to set up a time to meet the puppy and breeder but the person never got back in touch. I then reached out to inquire about the puppy again, only to be told that the puppy was sold to someone else. Very poor customer service. I would recommend that if you are looking for a puppy to go somewhere else that has better customer service and responds quicker.

Pawrade attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
Texas
1 review
2 helpful votes
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Being a first-time dog owner, my experience with Pawrade was excellent (including the new puppy guide)! I initially communicated with Pam, who provided detailed information about coverage and what to expect. The rest of the team, travel and concierge, promptly responded to any messages I sent, providing updates on my puppy's current weight. Puzzle Pieces kept me informed about any changes with delivery, even informing me of an earlier arrival. The drivers, Chris and Lisa, were kind and caring. These two rock! My puppy arrived to me calm, well fed, and hydrated. I'm very satisfied with Pawrade and the concierge services they provide. I would highly recommend them.

Date of experience: January 25, 2024
Charlie E. Pawrade Rep
over a year old

Hey AJ, Thank you so much for taking your time to post this wonderful review. We are so happy that you chose and trusted Pawrade to help you adopt the perfect pup for you. Best wishes for many fun filled days to come!

Virginia
1 review
1 helpful vote
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10/10 recommend Pawrade!
January 18, 2023

I had a good experience with all of the people involved in my process. They all made sure to answer any questions I had. When I went to pick up my new puppy I had no trouble doing so. It was an easy smooth process that I would recommend for anyone looking to add a new addition to the family! My pup was a little older and they made sure he had all his shots on time before I got him and he was pretty much potty trained!

Date of experience: January 17, 2023
Charlie E. Pawrade Rep
over a year old

Hey Alyssa, we are thrilled to see your review and endorsement! 10/10!?!?!?!?! Thats amazing! We will take it! Serioulsy, we really do all we can to make everything as smooth and stress free as possible. Its really satisfying to hear that all went so well and that you have your new very handsome Buddy!

Massachusetts
1 review
60 helpful votes
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Never again.
December 6, 2022

Breeder & company involved 9 days later no flight info no returned email or text would never do this again. Pls if you fall in love run! Do not go throu this company. Not only do I have to dispute my C.C I have to tell my husband we are not getting our puppy. Shame on me for not doing my homework. This will happen to you. Don't think different! Read the reviews. Look else where. I promise you will be less stressed out. If only I did my research ahead of time. Pls look elsewhere. It's a lot of money to be dealing with inconsistency and NOT knowing when the pup will come. Also as I have read. Most puppies are not healthy. Now what do you do? I googled this company on the better Business Bureau. Nothing came up. I also searched on their website for scams it didn't come up. Regardless! It is not worth the headache or stress. Pls…. Look everywhere

Pawrade attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2022