Partzilla has a rating of 4.4 stars from 1,878 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
After waiting for my part I received a terribly packaged part " that shipped from GA to SC" the packag was falling apart oversized for the yamaha starter relay and was bouncing all around inside the box. I'm honestly surprised it didn't fall out of the shipping box due to large holes.The part appeared to be used I emailed customer service and we'll see what they send me. This was my first time using partzilla and wasn't what I was expecting it was very disappointing.
First two orders took over two weeks to be delivered. It was right after holidays so probably had some impact but over two weeks? Was shorted one part but after researching may have been due to web site confusion or my error.
This shipment was the more common week.
I order parts for my son who lives overseas. He has a motorcycle and where he lives he cannot get parts for it. He looks up what he needs, I go to Partzilla and bam! Order the parts and they come so fast, and fragile things, like the air filter was packed like it was stained glass. I love this company. I am a senior mother who knows nothing about motorcycles and their parts and once called because I wasn't sure and they helped me pronto. Great company.
I needed some parts for my Kawasaki Vulcan, 4 shoulder bolt holders, 4 O-rings. The shoulder bolt holders at Kawasaki were 5.99 each at Partzilla 3.99, O-rings at Kawasaki 3.99 each at Partzilla 1.99. I did not have the time to go to the Kawasaki dealer, I would have needed to order on line. The cost savings was minor, shipping for both were the same. Partzilla had what I needed and delivery was in 3 days. I am satisfied with my order and the service with Partzilla.
Always very positive experience when ordering parts from Partszilla from selection to placing the order. My items are shipped promptly and well protected. Fair Price is always a factor and free shipping when level is reached makes Partszilla a parts business I will continue to use.
I have never used this company before, but my cousin recently gifted a 1992 Honda quad to my great-grandson (8 years old) and needed a headlight and bulb. I searched and searched until I found PartsZilla and their schematic of the quad on their site was awesome.
I will continue to use PartsZilla if I need any further parts for his quad.
I have been changing my carburetor on my four-wheeler frequently. Due to poor quality of the metal it was made of. Partzilla had exactly what I was looking for in quality and shipped it very quickly. Once I got it. I installed it and it fit perfectly and works great
Very effective website, the schematics and diagrams are very useful and effective at finding the right parts. Live support for questions/clarifications was quick and courteous. Overall, a very good interface and experience for me.
I was very pleased with the parts availability, competitive pricing, the fast shipping, and quality parts that I received. It arrived exactly when and as promised and I was able to quickly install the parts that work flawlesslyl
When I order from Partzilla, they are quick to mail out my order and for me to receive. When I need a part, I appreciate how quick they are to get the part to me. I could not find a part on their site, I called in, and they were very helpful and pleasent a
Always nice to hear when our customer service team can help out one of our customers. We appreviate your business.
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.
Glad you finally found a good carb. We appreciate the great review!