I made an order for a new XS battery for my car and I used the acima payment option. When I got my battery, it was defective and I had to send it back. I talked to the manager and she went back and fourth about if it was broken or not. I requested my order to be expedited as I needed my car. They waisted about two weeks and still never sent it back. Then when I demanded a full refund on the acima loan for said product. They gave me the money back and made a whole new lease to charge me for the same thing. I had to call and talk to them and Acima for the month of December. Today is 1-2-2025 I still have not gotten refund for lease that I never made. $#*! them and California
Followed the procedure with requesting a RMA. After a week of them receiving the item, they did not contact me, but now claiming missing parts. However, they showed me a stock picture not the actual unit. Parts were in there and can't be used without the unit. Stall tactics so they don't refund you. Avoid this place!
Item was defective, I purchased the extended warranty where you get to pay for shipping as well. The unit came back with one of the screws partially in and this is supposed to be marine grade. How well can I trust they actually were effective if this is the sloppy work they are going to do. Do yourself a favor and shop somewhere else
I purchased a double din pioneer unit from them and received it on 11/15/2022. The shipping box was damaged, the radio box was pierced, there was no packing in the box,and have of the features work on the radio. I called the company and told them the situation. At first, they wanted me to pay shipping for a defective "new item". Then, they said since the shipping box was damaged they would pay shipping and I would receive a new radio. I provided all pictures asked. It's been almost 3 months and I still have not had my issue resolved. I have called multiple times and been given the run around. I was told they are waiting on UPS to accept the claim. That was a month ago. I called two days ago and was told a supervisor was going to call me due to the long time frame. Still waiting on that call. I will never purchase from them again. The picture of the radio box is worse than it looks on the picture.
Hello Daryl,
Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are sorry that we fell short in meeting that goal for you.
We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at customerservice@onlinecarstereo.com. We would be happy to address any concerns or issues you may have had.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com
Products are great, but when it comes to customer services they are bad at their services. They charge you for every little thing and they start making up stuff as they go to avoid telling you the truth. Do not expect a good phone customer service cause they are not. Product is good overall, but if you choose something incorrectly then you will be stuck with customer service and it will be annoying.
Hello Yolo,
Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to give the best possible service and shopping experience for our customers, and we are sorry that we failed on our part.
We value your feedback and will use it to continue improving the quality of our services. Please don't hesitate to reach out to us at customerservice@onlinecarstereo.com if you would like to discuss your experience further. We would be happy to address any concerns or issues you may have had.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com
I purchased a "factory refurbished" 10 inch kicker compc for a decent price. Problem is it wasn't refurbished it was a blown speaker and I'm guessing they knew when they sold it to me. Their return policy is you pay for the shipping cost back to them. By the time you pay shipping back it's not even worth returning and they know that. Basically theft by deception. Only reason I gave it 2 stars is because of the extremely fast shipping. Buyer beware here!
Hello Joe,
Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we always strive to give the best possible service and shopping experience for our customers, and we apologize that we failed on our part.
Please don't hesitate to reach out to us at customerservice@onlinecarstereo.com if you would like to discuss your experience further, as we value your feedback and will use it to continue improving the quality of our products and services. We would be glad to address any concerns or issues you may have had.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com
I'd been looking for cheap but top shelf cheap door speakers and this store is perfect for diy installers and low end wallets… lol definitely will be ordering another pair of the Pioneer Ts650 6.5 door speakers. Gratefully satisfied and recommend this site 100%
Hello, Enot G! We are glad that you are satisfied with our offered products and services. We are also thankful for the 5-star rating that you gave us. We hope to do more business with you in the near future.
I order 61/2 door speakers the send the wrong size then tell me it can be fixed with an adapter I asked for a refund an after being on the phone a hour plus they say nothing can be done on their mess up I ordered what I ordered so I expect the best definitely will never order or recommend them to anyone
Hello Tyrone,
Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we continuously strive to provide the best possible service and shopping experience for our customers, and we regret that we failed in meeting that goal for you.
As we always value our every customer’s feedback and use it to continue improving the quality of our products and services, we would be glad to discuss your experience further, so please don't hesitate to reach out to us at customerservice@onlinecarstereo.com. We would be happy to address any concerns or issues you may have had.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com
The SIMPLY sent the wrong dash kit. No big deal. BUT, they want to argue which is TERRIBLE customer service, instead of simply correcting the problem. I just want to swap kits but now they say I have to spend MORE money correcting THEIR mistake. Typical corporate BS.! WRONG! I'll spend MY money how I choose. I've used them a few times before but never again. They will RIP YOU OFF! DO NOT order from them. No tracking after order. No emails at all, as they say they will. TERRIBLE CUSTOMER SERVICE!👹👹👹👹👹👹👹👹
I will never purchase from this website and I put it on my Facebook for my 5000 friends. I spoke to 2 people in Asia and they just hang up on you. They don't understand English well either. I simply went online to make a purchase. Then the next day I get an email saying "oh we can't ship your order because we don't have your phone number". In the meantime I paid for UPS second Day air and I got nothing but grief.
Greetings Joe,
Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for all of our customers, and we are sorry that we fell short in meeting that goal for you.
Please don't hesitate to reach out to us at customerservice@onlinecarstereo.com, as we value your feedback and will use it to continue improving the quality of our products and services. We would be happy to address more concerns or issues you may have experienced.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com
Overview
OnlineCarStereo has a rating of 1.6 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnlineCarStereo most frequently mention and customer service. OnlineCarStereo ranks 15th among Car Stereos sites.
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- Carson, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Wendell!
Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you.
We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at customerservice@onlinecarstereo.com. We would be happy to address any concerns or issues you may have had.
Thank you again for your review. We hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Manager
OnlineCarStereo.com