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The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.
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I paid $23.99 for the unlock and after a few days they requested another $68... to unlock my phone... I placed my order on the 10th of June and it's now June 27th... and my phone is still not unlocked. I requested a refund and was told the refund was issued... but I never received anything.
I tried to sim unlock an iPhone 14 Pro. Initial price of $28.24 hours later they tried to charge me an additional $103. So a total of $131. There was nothing in the advertisement saying anything about an additional $103. So I did not go through with the final unlock. Now I have to battle them for a refund for services not rendered. If the won't give me a refund, I'm gonna do a charge back and see how they like paying an additional fee and losing the money they tried to scam me out of.
They are scam. I paid 69 euros and waited for 30 days but nothing was unlocked. They offered to steal 50% of the money which I thought would be better than losing the whole amount. I am still waiting to see if they will refund the 50% after scamming only 50% or not.
I paid 28.00 CAD to have phone unlocked. Then the next day they wanted an additional 75.00 CAD. I of course did not pay, because then they will probably ask for more. Plus I can get it done for half that price. Asked for my money back; they would not give it.
C'est pas efficace est c'est trop cher
L'opération n'est pas fait comme c'est prévu
Vodafone should unlock your phone for free but direct you to this site. Is that legal? You pay a fee of approx £7 with no indication that a further fee of £29 is required to complete the process. Finally, the whole process took nearly four weeks. Outrageous and another reason I am no longer a Vodafone customer. Once it came through, it worked.
Quite a bad and long experience. I led to believe it was about £10.00 but the through the process I had to pay a further £34.00 to complete the unlocking process which took 5 days in total.
This company is a joke and shady as can be. Here it is a week later and $80 out of pocket which i couldn't afford in the first place. Cannot get a decent response from customer support. Tired of companies screwing the consumer over. Been waiting for ever to get this phone unlocked 🔓. I'm starting to wonder if I messed up using this company. Does anyone take pride in their company anymore?This isp not a bogus review it is as legit as you can get. Bunch of money peddling jerks.
Complete scammers asked to pay £7-99 plus vat to unlock my phone they then said the unlock code was ready and they wanted a further £38 pound to give me the unlock code
THEY ARE SCAMMERS DO NOT USE
My rating is minus 100
Is what gets me is the fact that they come up with every excuse as to why they are flat refusing to give me back my money and they did not unlock my phone they are total crooks is what they are and I for one am not losing to their bs like they think they are getting over on me they've got another thing coming because I'll never stop trying to get my money back so they'd better heed this warming your never gonna see me coming and I'm coming for official sim unlock and I'm not stopping until I get my money back because they líe çheat and steal from disabled people that can't afford to lose almost 100 dollars to them so In closing stay away from this website because they will scam you out of your hard eaned money
They provide best and Unique unlocking service. Official SIM Unlock proved they are real heroes.
If you needed to unlock you phone and want to use any carrier, this service is best for you.
Exceptional support from start to finish. They made the unlocking process so easy and stress free.
This service is incredibly fast and efficient. My phone was unlocked in less than 30 minutes!
Customer support was very helpful and answered all my questions promptly.
The instructions were clear, and my phone was unlocked in no time.
I had tried other unlocking services before with no luck. This website was straighforward and got the job done efficiently. My phone was works perfectly with my new carrier.
I need to unlock my phone for an international trip and this service was a lifesaver. The instructions were clear, and I had no issues. I'll definitely use this service again in the future.
Worried at first but this SIM unlocking service exceeded my expectations. The process was quick, easy, and my phone was unlocked within minutes.
My recent experience with a network carrier unlocking website was nothing short of seamless. Form start to finish, the process was remarkably smooth, requiring minimal effort on my part.
Answer: 100 percent a scam; morally, legally, colloquially speaking.
Answer: No I would advise you to go somewhere else. This company is a total ripoff.
Answer: You didn't realize it because officialsimunlock.com didnt want you to realize it, at least until after they reeled you in with a first "prepayment".