Official SIM Unlock
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Official SIM UnlockReviews 418

2.3

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
143
value
262
shipping
234
returns
64
quality
308
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4,133 reviews

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California
2 reviews
5 helpful votes
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COMPLETE SCAM!
June 27, 2025

I paid $23.99 for the unlock and after a few days they requested another $68... to unlock my phone... I placed my order on the 10th of June and it's now June 27th... and my phone is still not unlocked. I requested a refund and was told the refund was issued... but I never received anything.

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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I tried to sim unlock an iPhone 14 Pro. Initial price of $28.24 hours later they tried to charge me an additional $103. So a total of $131. There was nothing in the advertisement saying anything about an additional $103. So I did not go through with the final unlock. Now I have to battle them for a refund for services not rendered. If the won't give me a refund, I'm gonna do a charge back and see how they like paying an additional fee and losing the money they tried to scam me out of.

Date of experience: May 9, 2025
Virginia
1 review
0 helpful votes
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They are scam. I paid 69 euros and waited for 30 days but nothing was unlocked. They offered to steal 50% of the money which I thought would be better than losing the whole amount. I am still waiting to see if they will refund the 50% after scamming only 50% or not.

Date of experience: April 29, 2025
Canada
1 review
1 helpful vote
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I paid 28.00 CAD to have phone unlocked. Then the next day they wanted an additional 75.00 CAD. I of course did not pay, because then they will probably ask for more. Plus I can get it done for half that price. Asked for my money back; they would not give it.

Date of experience: January 16, 2025
France
1 review
0 helpful votes
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Trop de publicité pour rien
December 25, 2024

C'est pas efficace est c'est trop cher
L'opération n'est pas fait comme c'est prévu

Date of experience: December 15, 2024
GB
1 review
0 helpful votes
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?Legal?
December 22, 2024

Vodafone should unlock your phone for free but direct you to this site. Is that legal? You pay a fee of approx £7 with no indication that a further fee of £29 is required to complete the process. Finally, the whole process took nearly four weeks. Outrageous and another reason I am no longer a Vodafone customer. Once it came through, it worked.

Date of experience: December 12, 2024
GB
1 review
0 helpful votes
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Hidden charges
December 22, 2024

Quite a bad and long experience. I led to believe it was about £10.00 but the through the process I had to pay a further £34.00 to complete the unlocking process which took 5 days in total.

Date of experience: December 12, 2024
Kentucky
1 review
0 helpful votes
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This company is a joke and shady as can be. Here it is a week later and $80 out of pocket which i couldn't afford in the first place. Cannot get a decent response from customer support. Tired of companies screwing the consumer over. Been waiting for ever to get this phone unlocked 🔓. I'm starting to wonder if I messed up using this company. Does anyone take pride in their company anymore?This isp not a bogus review it is as legit as you can get. Bunch of money peddling jerks.

Date of experience: December 11, 2024
GB
1 review
0 helpful votes
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Scam scam scam scam scam
December 8, 2024

Complete scammers asked to pay £7-99 plus vat to unlock my phone they then said the unlock code was ready and they wanted a further £38 pound to give me the unlock code
THEY ARE SCAMMERS DO NOT USE
My rating is minus 100

Date of experience: November 27, 2024
California
1 review
0 helpful votes
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Complete thieves all while trying to be charming
August 10, 2024

Is what gets me is the fact that they come up with every excuse as to why they are flat refusing to give me back my money and they did not unlock my phone they are total crooks is what they are and I for one am not losing to their bs like they think they are getting over on me they've got another thing coming because I'll never stop trying to get my money back so they'd better heed this warming your never gonna see me coming and I'm coming for official sim unlock and I'm not stopping until I get my money back because they líe çheat and steal from disabled people that can't afford to lose almost 100 dollars to them so In closing stay away from this website because they will scam you out of your hard eaned money

Date of experience: July 31, 2024
Pakistan
1 review
0 helpful votes
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Great and Value for Money
June 20, 2024

They provide best and Unique unlocking service. Official SIM Unlock proved they are real heroes.

Date of experience: June 10, 2024
Pakistan
1 review
0 helpful votes
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Best for you
June 18, 2024

If you needed to unlock you phone and want to use any carrier, this service is best for you.

Date of experience: June 8, 2024
Pakistan
1 review
0 helpful votes
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Exceptional Support
June 3, 2024

Exceptional support from start to finish. They made the unlocking process so easy and stress free.

Date of experience: May 24, 2024
Pakistan
1 review
0 helpful votes
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This service is incredibly fast and efficient. My phone was unlocked in less than 30 minutes!

Date of experience: May 24, 2024
Pakistan
1 review
0 helpful votes
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Great experience
June 3, 2024

Customer support was very helpful and answered all my questions promptly.

Date of experience: May 24, 2024
Pakistan
1 review
0 helpful votes
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Quick and easy process
June 2, 2024

The instructions were clear, and my phone was unlocked in no time.

Date of experience: May 23, 2024
Pakistan
5 reviews
0 helpful votes
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Fantastic service
June 1, 2024

I had tried other unlocking services before with no luck. This website was straighforward and got the job done efficiently. My phone was works perfectly with my new carrier.

Date of experience: May 22, 2024
Pakistan
1 review
0 helpful votes
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Use again in the future
May 30, 2024

I need to unlock my phone for an international trip and this service was a lifesaver. The instructions were clear, and I had no issues. I'll definitely use this service again in the future.

Date of experience: May 20, 2024
Pakistan
1 review
0 helpful votes
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Highly recommend
May 30, 2024

Worried at first but this SIM unlocking service exceeded my expectations. The process was quick, easy, and my phone was unlocked within minutes.

Date of experience: May 20, 2024
Pakistan
1 review
0 helpful votes
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Effortless Unlocking Journey
May 26, 2024

My recent experience with a network carrier unlocking website was nothing short of seamless. Form start to finish, the process was remarkably smooth, requiring minimal effort on my part.

Date of experience: May 16, 2024