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Nextiva

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New York
1 review
0 helpful votes
Follow Erica S.
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I spoke with Nextiva because I was misled by the company. On their customer service page it says that I would be able to use SMS within 10-30 days. It has been almost 3 months. I called their billing department and asked for a credit. They told me they were unable to provide this. The person who called herself Effy R. Said that she was able to make this decision and was not accountable to anyone else. I asked many times to speak with a supervisor and was denied. She kept reiterating that she alone could make all the billing decisions. When I continuously asked to speak to a manager I was denied. She kept saying that I needed to call back to possibly speak to a manager and would not provide the name of her manager. She did go to her team supposedly and said she was able to offer a 10 dollar credit. Again I was continuously denied access to speaking to a manager. She also said that I was not able to break my contract despite being misled regarding getting access to SMS messaging within a reasonable time period and the terrible customer service. I do not think a business should ever run by having the billing person just say they make all the decisions with no accountability. It was disgusting how I was treated by this company and definitely by this person. I have spent over 40 minutes waiting to hopefully speak to a manager. Gross!

Date of experience: January 10, 2025
Virginia
1 review
0 helpful votes
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A perfect fit
July 1, 2024
Updated review

Nextiva's service has been reliable ever since we switched. They were able to tailor a custom solution for our business that cut our telephony expenses by at least 80% - no more paying for seats we don't need. Uptime has been impeccable. I highly recommend their small business solutions.

Date of experience: July 1, 2024

Exactly what we needed.
August 23, 2023
Previous review

Nextiva was able to provide us with the exact VOIP solution we needed. No more paying for 4 seats that we never used. Onboarding was very simple and easy and the facilitator was patient and personable as they walked me through the process.

We've been using NextivaONE since January 2023 and every interaction I've had with their customer service staff has been positive and helpful.

Based on my experience, I would highly recommend Nextiva to anyone searching for a flexible small-business solution.

Date of experience: August 23, 2023
Mexico
1 review
0 helpful votes
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Very pleased with the service
August 8, 2024

Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.

Date of experience: August 8, 2024
India
1 review
0 helpful votes
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Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help.

Date of experience: May 6, 2024
Alex f. Nextiva Rep
11 months ago

Raja, Thank you for the kind an informative review. We appreciate you. - Alex from Nextiva

California
1 review
0 helpful votes
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Best Phone Service Provider
May 7, 2024

Nextiva has been our number one choice when it comes to choosing a VoIP service provider. Not only do they provide us with great experiences using their phone service, but also include other things which our company uses on a daily basis such as their Call Center Infrastructure Software service. The support they give is top notch, and I would definitely recommend them for people looking for these types of services.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Nextiva, Best VOIP
May 6, 2024

Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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We use Nextiva for our team communication and customer service. The app has been great especially their text and after hours voicemail features. In comparison to some competitors we have really enjoyed their usability and tools.

Date of experience: May 8, 2024
Texas
1 review
0 helpful votes
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Nextiva will be your favorite co-worker!
May 14, 2024

WOW! Nextiva has been everything we needed in a phone system. We are using the Call2Teams feature integrated with Teams and it has been user friendly since the beginning. We were assigned an implementation team that guided us every step of the way and then were transitioned to an account manager that is very helpful. Nextiva customer support is very quick and responsive. Our efax accounts have been moved to Nextiva which has been a huge cost savings for us. You should consider Nextiva!

Date of experience: May 14, 2024
India
1 review
0 helpful votes
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Excellent voip platform and exceptional support
May 6, 2024
Updated review

It's been a seamless process in getting started with Nextiva, the user interface is intuitive and user friendly, the call quality is great and the customer support team is prompt, helpful and quick in assisting with queries. Overall wonderful service

Date of experience: May 6, 2024
Alex f. Nextiva Rep
11 months ago

Hi Richard! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva


Excellent service, marvellous customer support
April 1, 2024
Previous review

It's a seamless process, user friendly interface, pricing is the best and the customer support is friendly, prompt and quick in assisting with queries, overall wonderful

Date of experience: April 1, 2024
Colombia
1 review
0 helpful votes
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What's really stood out to me is the impact of the service we've received from Nextiva. In my role as a broker, securing effective communication with both clients and fellow brokers is an absolute necessity, and Nextiva has truly elevated my approach. Whenever we find ourselves needing assistance, their customer service has been an absolute godsend—providing unwavering support that's incredibly valuable. Each time I've reached out, the individuals on the other end have not only been personable but also packed with insights that have hit the mark. Let me share, having the ability to dive into a chat and swiftly grab answers to my inquiries while I'm deep in the midst of helping clients feels like a secret weapon. This is exactly why we've remained loyal to their service for well over two years now.

Date of experience: August 22, 2023

Overview

Nextiva has a rating of 4 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.

service
22
value
22
shipping
13
returns
11
quality
21
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