When I attempted to adjust my policy, the customer service was shockingly rude. The representatives were not only unhelpful but seemed irritated by my questions. Trying to make changes or even get clear answers about my policy coverage was like pulling teeth.
To anyone considering Neptune Insurance, I strongly advise looking elsewhere. The initial low rates are not worth the ensuing headache and poor service. There are plenty of other insurance providers out there who value their customers and provide transparent, efficient service. Don't be misled by Neptune's initial charm!
I needed 2 endorsements for a change of mortgagee for a closing, Keighsy was excellent providing me the needed endorsement by email within 15 minutes. I was in the P&C insurance industry, underwriting side 32 years, last 20 with Travelers Insurance. This is the type of service that keeps the policyholder satisfied going a long way to maintain the renewal.
Thank you for the review, Morgan! Neptune prides itself on our strong customer success team. Members like Kelseigh help deliver on that top-rate service.
I live in a place with has never had a flood but because F.E.M.A. When't broke ever place became a flood area for the money only but you have keep the prices affordable THANK YOU SO MUCH. Sincerely Charles A. Basler.
Thank you for the review, Charles!
I sent two questions in one email. The response came within 20 minutes. Both questions were answered in concise responses. This was excellent customer service.
Thank you for the review, David! We pride ourselves on great customer service and are happy to hear our team was able to assist you quickly.
The policy price is fair but then added to it is a roughly 30% policy fee! That's insane!
Hi Lisa. Thank you for your feedback.
Great experience and professionalism during the process
Rob, thank you for the review! We're happy to hear you were pleased with the Neptune team in helping you get flood coverage.
Nadia responded to my question very quickly. I appreciate that fast turn around time.!
Thank you for the review, Jessica! We're happy to hear our team was able to answer your question quickly.
I started with an independent broker who sent me a quote from Neptune. When he was not returning my call, I went to the website directly. It asked me a few questions, what coverage I wanted et voila! Additionally, the quote was changing as I modified the policy so I could assess whether adding coverage was worth it based on the price (my perceived value of risk). There was some coverage items that were on the website that the broker had not mentioned.
Thank you for the review, Pascal!
I was able to get multiple quotes in minutes. The website is easy to navigate. The quoted prices were ver competitive.
The customer service replied to my queries and clarified my issues promptly.
Thank you for the review, Kenkre. Our team is available if you have any questions about your coverage.
I don't NEED flood insurance,so my purchase is really just an exercise in futility! (I have a 6' concrete retaining wall, as well as my dwelling is situated on an elevation). Yet, I was required by lender to purchase a policy. Grateful your price was half that of a competitor.
Thank you for the review, Mary! All homes are at risk of flooding, and we're happy to hear you chose Neptune to protect your property.
Answer: Hi Douglas. Lloyd's, AXA, MS Transverse, and Fortegra are our global carrier partners.
Thank you for your feedback, Sebastian. That's not what we like to hear, and we apologize that you do not feel like our customer success team was able to assist you properly. We will review the communication you had with our team regarding your policy. If you have additional questions, please reach out.