I purchased items and was charged $147 but my order never arrived. I've reached out 5 times via email on their page and sent a direct email with my receipt and order number but I have not received anything. They haven't even had the courtesy of responding to give an update. They just took my money. Beware of this clothing company and site.
I just purchased the genie pants (bit of an impulsive buy because their ads keep popping up) and I had to pay 20$ in duties. I'm a bit confused as I thought this was a Canadian company and I'm located in Canada. Anyways it's fine. But the the total came out to $85 for relatively cheap clothing and material. I would have been happier with new lulus.
Steer clear of this business. They claim to be an ethical and sustainable brand but should be investigated for false marketing. Their products are clearly fast fashion and their customer service is awful. They only accept returns for store credit. Definitely a bait and switch.
I had ordered a shirt and yoga pants, which took almost two months to come. Once they did it was too hot to wear the pants so I put them away. Today I put them on for the first time only to find the inside seam on the leg was not even sewn together. They are way overpriced and of low quality. Do not waste your money...
Ended up taking a risk and paying about $75 CAD for one pair of genie pants. I hadn't seen the reviews here until it was too late. They took over a month to get here which I attributed to covid and the borders being closed. Whatever, that's fine.
The pants got here and they are constructed so poorly I probably won't wear them out of the house. The seams pucker in such weird and obvious places and the material is almost see through. Like someone else said, they also claim to be made in the US but the inside of the pants clearly say made in China. Namastetics have deleted my comments on instagram and my reviews on their website. I'm mad that I wasted my money and will think again before I buy from an instagram ad.
I ordered a pair of pants that cost 100 CAD I wore them once and the lining had torn and there were two holes on my butt!
They made me pay for shipping to send back the pants (Cost me 40 CAD) in order to get a refund for the pants. They gave me 25% off hoping I would repurchase their cheap material, and gave me no refund on the shipping fee. Which I dont understand why I needed to pay when I sent them pictures.
Great design but horrible customer appreciation and quality.
I bought $200 worth of clothing and the leggings were see through in the knees and butt; a top was defective due to the hand covers being cut incorrectly. I attempted to resolve this by emailing the company as directed and they didn't reply. It's been 3 weeks and multiple follow ups with no acknowledgement so now I have to dispute the charge with my credit card company for false advertising. Scammy company, avoid it.
They are potentially the worst site when it comes to returns! They have all their items on sale just over 30% and conveniently have a return policy where items over 30% off cant be returned! In addition the pictures on their site don't match the color of the items you receive! Alot of other better options out there! AVOID!
I placed an order for 5 tshirts. When I hadn't gotten a shipping confirmation after 3 weeks, I emailed Customer Service but got no response. I then called and was told it might be another 2 weeks. I explained that I would be leaving the country for an extended time and asked to cancel the order. They refused to cancel and eventually sent the order, which I had to have a neighbor pick up and return. Disputing with credit card company and now they keep sending me emails asking me to lift the dispute because "they sent the items." This is some of the worst service I have received in retail.
Terrible material, awkwardly shaped not ideal for anyone's actual body shape. I'm not a stick but I'm not thick either and these were the most awkward fit of bottoms I've ever tried on in my life! And I can only exchange so I tried a different type and had the same issues. I came down with a cold and couldn't return in time to see about the tops so now I'm stuck with bottoms that no one can wear out of the house. They outline the crotch area -____-
Answer: Same problem. They are a scam. Hopefully you used PayPal. File a claim against them asking for money back. Website says order will ship within 24-48 hours and 2-3 extra days for holidays. PayPal will refund but you have to stay on it. Finally they sent me a tracking number and it was fake. Ive reported every step to PayPal, what a headache! If for some reason they do ship and you still want your money back, PayPal said dont open the package, return it with a tracking number to provide PayPal and they will refund your mone. Lesson learned for me! I no longer trust companies selling items on instagram!
Answer: I still have not received my order and it has been over 2 months!
Namastetics has a rating of 3.1 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Namastetics most frequently mention customer service and fusion leggings. Namastetics ranks 5th among Yoga sites.