Michaels Stores

We purchased a Christmas tree from them after Christmas in December of 2024. We assumed it would be as expected so being after the holidays we did not open and put up...we opened the end of November in this past year / 2024 and it was not what we wanted or expected. It is new and we paid $192.00 for it, which is a lot on a fixed income. We contacted Michaels many times before they got back to us...said will not return, sorry 60 days to return or it's yours! No exceptions. This really stinks. So beware of ANYTHING you purchase from this company and learn from what they did to us...

Unfortunately this location in Hartsdale, NY leaves much to be desired. Limited assortment of items, not well organized and lack of staff to assist with questions. Seem to be hiring more seniors which is great, but need ones with less attitude. I tried to ask a question after inquiring if the person worked there, and was stared down with a look of total distain and dissatisfaction. I was compelled to ask if I was annoying or bothering him, which he did not deny. Totally unacceptable way to treat a customer with a very simple question. Few days later had to go back to the store for a return and the manager was called over. I believe it was the same person….my luck! Once again, the same displeased look and absolutely no customer service abilities. Probably won't go there again unless desperate. Too bad there is no Hobby Lobby near here. Far superior in all ways. Great inventory, staff and terrific return policy if needed.
See far too many poor reviews. Time for Michaels to step up their customer service care!

I went to Michael's and was told I could not use my bank card as credit. Cashier said it was a new policy. I cannot remember bank card codes. So Michael's just lost a customer and crafter. Virtually every store let's you use your bank card as credit and without a code. Your will lose alot of older customers because of this policy. Unfortunate I will be one of them.

This business is not about customers. They are not want to accept returns even for a store credit. Very unprofessional and rude staff. I lost $22 since they did not give me money back while I left the product at the store in Richmond Hill.

I went to michaels to buy 8 bags of filler for pillows.I spent $60.00 and after I checked myself out I needed a bag so,I asked for a bag and was told it was 99 cents. Are you kidding me?
I spent money in your store and have 8 bags of filler and you want me to carry them out which I did and dropped them on the ground.
I'll never go there again.
I'm so angry 😡 they'll nickel and dime you to death.

I've called 4 to 5 times about this. I'm unable to place an order. They claim it's because if my payment method. I changed it 5x, even used PayPal. They say they are unable to place the order for me.

I have a custom order to complete before Tuesday and now ill have to run to almost 7 stores to see if i can gather what i need a none of the stores have what i need at 1.

REALLY poor customer service and communication skills. Absolutely zero resolutions or attempts to resolve.

Ill be looking into other craft stores and companies online now.

Not giving a zero, since it's technical, but still very disappointing.

Sent me the wrong item, the item sent costs about $100 less. The box was full of trash literally right from the trash can (i made sure i took pictures). They never sent the correct item after emailing them for over a week and not getting a response i called to find out they never shipped the correct item. 2 weeks and nothing. I'm going to return the item to the Michaels store that sent and make sure they get their trash back and I'll buy the item somewhere else. I'll never be back to Michaels and I'll be sure to pay this review on every web site i find.

Bead and craft junkies are at an all time high. I myself am into making jewelry and am still fairly new at it. So I shop for less expensive beads because, lets face it... Prices are outrageous for anything these days.
When I find a place that gives back to my loyalty, and gives perks for all the money I spend, ( and I spend A LOT), Its rare and such a relief sometimes.
But when I shop at Michaels, besides the occasional coupon, I save almost nothing at this store and they barely have sales that give me any kind of noticable relief. For the amount of money I spend in a week, it's a disappointment. Hobby lobby and Joanns are the way to go for this type of materials.

Customer service really needs an adjustment...came in and wanted yarn. It was in a sale rack when it came up at register it was full price. I said it was in a rack with sale price. Several colors same price. Instead of calling someone to verify my price she says want it or not? She was so rude. I said not for the original price. The person I was with asked whats up, getting my other items...the cashier she says under her breath...
Not my problem. Oh man. I am not a person to make big deal in public but that was wrong!