mi.com
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India
1 review
0 helpful votes
Follow Nitesh D.
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Very very bad for service this company should be close as soon as possible i am suffering from 20 days still no response or update from there side the technician does not respond to the call not even calling back.

Date of experience: September 26, 2023
Georgia
1 review
1 helpful vote
Follow Dany M.
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It's a scam, Be aware ‼ CRM:*******183
Your Mi Product will turn absolute if it needs repair.
This is what happened to you, after almost a year of use of mi projector 2, which Xiaomi is still selling but not able to repair due to the lack of spare parts, and even the head office could not solve or take responsibility for the issue.
I bought 4 different products from them, but when I needed service they could not fix it. The products now are trash, i contacted their service center, they asked me to provide a lot of information but they failed to coordinate with the local service center and solve the problem, due to lack of spare parts.
You will even reply to the comment to DM them, they don't do anything.
I am just commenting here to warn other people not to fall for the same scam. CRM:*******183

Date of experience: August 2, 2023
India
1 review
0 helpful votes
Follow Monika P.
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Never buy Mi product
April 15, 2023

Hi. I purchase my new laptop from MI. In this battery is drained within 2 hours of usage. We request to apply this product but in service center says it would be observed for 24 hours. And we put our laptop in the service center. Now it's 72 hours but no one gives us the proper answer when approval comes. It takes to a long time like 10 to 15 days for the replacement of this product.
No one can give proper answers in customer care also. I am doing work from home and my job is new. So how can I explain my company? Without a laptop, I can't work. It will be very same for me.
I am facing big trouble. When the service center also says its a genuine battery issue the company does not give approval for replacement. And no one helps me. So it's a loss for me. Never buy mi product. Customer satisfaction is very poor. Everyone gives an answer we can't do anything about that. It's 10 or 15 days' time for replacement it's a very loss for me.

Date of experience: April 15, 2023
GB
10 reviews
13 helpful votes
Follow Ionnt I.
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Seemingly this tech company produces everything from smartphones to automatic pepper grinders or smart lamps.
I don't know how they manage to do all this stuff but I have no complaints about the vast majority of their products. I used several of them in my life and everything was of a good quality.

Date of experience: July 12, 2023
India
1 review
0 helpful votes
Follow Sujatha N.
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Last year I purchased one MI robotic mop.after few months it stopped working.after complaining so many times the service engg came and changed the board.after changing the board also its not working properly.I informed this issue to the mi.still its not working

Date of experience: April 13, 2023
India
1 review
0 helpful votes
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Gue to display issue in tv, i request a technicwl service in my website. But no one came till now and not rectified my issue. Every day i called but they says they are working on it and provide a long possible date (1 aug 2023). I am feeling worst customer service in MI. So i suggest to Please dont buy any MI product..

Date of experience: July 22, 2023
AE
11 reviews
3 helpful votes
Follow Awas A.
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As for me it's one of the most versatile tech companies in the world. It seems like they produce everything from smartphones to some electric bottle openers. In fairness I just made it up about electric bottle openers, but maybe they have those xD

Date of experience: June 13, 2023
Sri Lanka
1 review
0 helpful votes
Follow Dinikshana R.
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Always on display review
November 5, 2023

I have a redmi note 12 pro. Overall this phone is good. I found a issue in Always On Display. I think its better if the users have more Simple animations. For example, when phone receive a notification, its better to light up Only The alway on display with a small notification badge rather than lighting up the whole lock screen. Likewise hope to get more animations to the always on display.

Date of experience: November 5, 2023
Kyrgyzstan
1 review
0 helpful votes
Follow Babak K.
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In Bishkek from the mi agency. Four days ago, I bought a Thizdeh Lite phone. It is interesting that the battery of the new mobile phone is broken and I am in the process of passing between the sales representative and the central repair shop. I have paid four hundred dollars for the mobile phone and so far eighteen dollars for the taxi, and I am still working with the old phone. It is interesting. No

Date of experience: October 7, 2023
Netherlands
1 review
1 helpful vote
Follow Faryal S.
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Terrible service
April 30, 2024

Bought the pad from the official site. Still waiting on the product to be delivered. No communication whatsoever about the process and how it's being handeld. Their only excuse is that there is a shortage. How can a big coperation release a product with such poor preperation, I have no idea. I hope their product is not as dissapointing as the trouble purchasing it 😒

Date of experience: April 30, 2024

Overview

Xiaomi has a rating of 2.6 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Xiaomi most frequently mention and service center. Xiaomi ranks 23rd among Mobile Phones sites.

service
21
value
22
shipping
20
returns
16
quality
19
+12