Mercado Libre MX

How would you rate Mercado Libre MX?
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Mexico
1 review
1 helpful vote
Follow Cherry D.
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Fraud
July 14, 2020

I ordered some items on June 5,2020 and cancelled the next day because I feared they did not deliver to my zone in Mexico. I have never received a refund even though they said I would within 15 days. Their website is difficult to use and my questions are never answered. I am going to have to go to my bank and see if they can cancel the charge from this fraudulent organization.

Date of experience: July 14, 2020
Mexico
1 review
1 helpful vote
Follow Helaine F.
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I purchased a $70,000 (peso) item. It was never received. Mercado Libre said it was delivered April 7,2023 after I provided the carrier with a password. I never received a password from Mercado Libre. The seller opened a claim *******771) that Mercado Libre declined because their record indicated it was delivered. No proof of delivery was provided to me. I unsuccessfully tried to message and call Mercado Libre. Thankfully, so far my credit card has not been charged.

Date of experience: April 16, 2023
Texas
1 review
0 helpful votes
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They kept my money after a canceled order.
They were able to pull my money from my account but after the cancellation they cannot return the money into my account because it's not NATIONAL yet they were able to Pull my money out?
Now I have to ask someone in Mexico who trust if I can transfer that money to their account before it gets lost. How can that make sense?
This is a $#*! of a website. Hope it gets canceled one day!

Date of experience: May 14, 2021
California
2 reviews
1 helpful vote
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Very bad!
November 4, 2020

I tried to buy a single thing today and the vendor asked for copy of the original ID plus selfie
And then it said that the credit card was rejected!
Seems that it is a fraudulent operation behind, of course

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Account Set-Up
July 5, 2021

I have been trying to set up an account for a day. Bizarre. I am Canadian, thought I could use my Permanente Visa.- No go. Site will not allow you to remove the front page and start over.(Stupid) Had to put in a NEW email address, then use my Passport. That worked-then they want a picture of me from the computer screen. 10 times, "to much light and other reasons for a "Try Again" message. Each one taking 10 to 15 seconds- no idea of what is happening. (I have taken 100,000 photos +, never anything like this). This is absolutely insane. It Never worked, so thought I would check "reviews". Now I will forget ML,- I had intented to buy a 5TB, External HHD Drive.
Too bad it is such a screwed up site. It needs help-bigtime.(PS- Did not seem to be anyway to contact ML to ask questions)

Date of experience: July 5, 2021
Mexico
1 review
0 helpful votes
Follow R S.
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Canadian living in small town in Mexico. Have used MLmx for years and with few exceptions never been disappointed. The few items that were faulty I had my money returned to my bank almost immediately without the need to return the item. Delivered in time promised even during this pandemic. My name is Storm and live in Taxco, Gro. Mx. I belive that most negative comments are from competitors.

Date of experience: September 18, 2020
Mexico
1 review
1 helpful vote
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1st time I've use medicago leave ray and it was the worst experience ever apparently package was on his way to live waited another extra day still on its way and still hasn't arrived I would never use it again worst service ever. If you are not in hurry for your package use melchardo Libre. They are not reliable never on time

Date of experience: September 3, 2020
Mexico
1 review
0 helpful votes
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Terrible Service
March 25, 2021

I wanted to buy a pick up truck. I saw all the guarantees. They were all false. In the end I lost my money that I used to secure the truck. At least I didn't lose the cost of the truck. Which certainly wasn't from their help. Then when I went to buy some other products, which I had bought before, I was required to run though so many hoops I finally just canceled the order. Not to mention the run around I got on the phone. At least 2 hours of ridiculousness.

Date of experience: March 25, 2021
New York
17 reviews
43 helpful votes
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Don't Bother
July 6, 2019

This website is a complete scam. I messaged a seller asking for shipment to the United States since they seemed to be fine doing it for someone else. Ironically enough, now they're claiming they don't ship here when they already had. How can you do business selectively like this? This isn't the first time this has happened here either. Horrible way to run a business

Date of experience: July 6, 2019
Mexico
3 reviews
3 helpful votes
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It is nothing but a headache. From the order to the delivery, if you are lucky to get it after weeks and weeks of waiting it is nothing but a headache. They ship with the worst companies, Fedex and Estafeta. I would be surprise to see if those guys knows how to tie their shoelaces let alone to deliver a package on time. Garbge, discusting, nothing but a pain in the rear end. Stay away

Date of experience: July 30, 2023

Overview

Mercado Libre MX has a rating of 1.5 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Mercado Libre MX ranks 781st among Home Decor sites.

service
10
value
8
shipping
8
returns
6
quality
7