website thubmnail of Yahoo Mail

Yahoo MailReviews 289

1.4

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Yahoo Mail Reviews Summary

The overall reputation of the company is markedly negative, with numerous customers expressing frustration over a decline in service quality and user experience. Many users report difficulties with account access, complicated navigation, and inadequate spam filtering, leading to a sense of frustration and dissatisfaction. Customer service is frequently described as unhelpful, with claims of being pressured into purchasing premium support for basic assistance. While some users acknowledge the effectiveness of the spam filter, the overwhelming sentiment indicates a growing discontent with the platform, prompting many to consider switching to alternative email services.

This summary is generated by AI, based on text from customer reviews

service
58
value
52
shipping
18
returns
19
quality
46

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Indiana
1 review
0 helpful votes
Follow Nate P.
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It doesn't matter if you do not own stake in Yahoo Inc. It doesn't matter if it's only X amount of money to purchase a service that absolutely is a scam to collect even more private and personal data for them to sell later on and call it another "data breach". My password was working just fine. Suddenly I need access to a phone number that I haven't used in years or I had to call and pay for my password that I already know to access my account. Twist it whatever way you want to, this is extortion and criminal. But since our justice system cares only about dollar amounts and certainly not what truly matters. So it's ok for billion dollar companies to commit criminal acts because the criminal kept it under $10? What about incarcerating someone because they had a baggy of weed that amounted to $5-$10? This country is a $#*!ing $#*! hole

Date of experience: April 21, 2025
Illinois
1 review
0 helpful votes
Follow Jaqueline L.
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I have a email with yahoo, I sent from my son telephone pictures and yahoo say is spam I loss all my pictures because yahoo does not allow me to download, I'm very unhappy with this email

Date of experience: August 17, 2024
Kansas
3 reviews
1 helpful vote
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I would have given four stars in Dec of 2023. However, political emails coming in from many places is spamming up my account. It needs to step up like Google mail to get rid of political spam that is coming from multiple places. Interestingly, it is spam that says horrible things about the current president when I am a dem, I just don't want it clogging up my inbox and it does not help to report it as spam or unsubscribe.

Date of experience: March 24, 2024
Hong Kong
1 review
3 helpful votes
Follow Evelina H.
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Guys try to transit to other e mails as soon as possible. Yahoo will lock you out of your account even if you know your password and pretend to send you OTP s on your registered number which you ll never receive. Then they will ask you for money to help you recover it. STAY AWAY!

Date of experience: February 21, 2024
New York
1 review
0 helpful votes
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Once Was Good
December 31, 2023

I have used Yahoo mail for many many years, this latest change (update) is stupid. After reading "unread" email I hit the back button like always and the email disappears, it's gone to points unknown. When the app opens it takes you to priority mail, Why? Stupid is stupid! Yahoo mail has become an inconvenient app to use for a basic function. Thinking about changing my primary email app, will most likely jump ship this week.

Date of experience: December 31, 2023
Austria
1 review
2 helpful votes
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Yahoo is locking me out of my own email address. I have the right password and access to my recovery email but the code is not showing up. I even called their "premium" support and they said there was nothing that they can do. Scam!

Date of experience: November 14, 2023
Georgia
1 review
2 helpful votes
Follow Judy F.
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The new Yahoo email is the most complicated program I have ever seen in my lifetime.
I am very well educated in computer science and have done this type of work for 25 plus years
But at no time have I ever seen anything as complicated as this email program. Everything I
"send" goes into a DRAFT folder and there is no way to know if it has actually been sent.
That is only 1 particular problem with this program.

Date of experience: November 10, 2023
Virginia
1 review
3 helpful votes
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Customer service sent me links and codes that wouldn't even work. I had all of my information but they wouldn't help me because their links wouldn't go thru and when asked to speak to a supervisor they wouldn't

Date of experience: October 25, 2023
Colorado
2 reviews
8 helpful votes
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AWFUL AWFUL AWFUL
August 10, 2023

Ok, so I haven't used this POS email in 2 years, for obvious reasons. I need a verification code in this email, and I don't have my old phone #. I call support and they can unlock my account, ONLY if I subscribe to their premium technical support?!?!?!?!?! You can't unlock my account unless I pay when I need ONE F****** email and I'm deleting the account? This company, software and platform is utter TRASH.

No wonder you're rated 96th on the email list, and probably much worse in customer service. F*** Yahoo!

Date of experience: August 10, 2023
New York
1 review
3 helpful votes
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Deserves 0 stars yahoo a scamTerrible terrible service u have to pay to change your password ur number anything on account when Google is million times better and they do all services for free

Date of experience: July 29, 2023
Indiana
1 review
1 helpful vote
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Very $#*!ty
July 25, 2023

I cant log in no matter how i go about resetting password it wont let me. No one helps and its HORRIBLE! DO NOT USE YAHOO. AOL was better than Yahoo is...

Date of experience: July 25, 2023
California
1 review
0 helpful votes
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Constant sign in
June 26, 2023

I have to reset my password virtually every time I log in. Yahoo/ATT has acknowledged this as a "known" problem, but that has been the case now for over a year! Incredibly poor service.

Date of experience: June 26, 2023
Utah
1 review
3 helpful votes
Follow JAY T.
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WORST EMAIL EVER!
June 26, 2023

WE HAVE HAD YAHOO EMAIL FOR OVER TWENTY YEARS.

NOW, THEY WILL NOT EVEN ALLOW YOU TO SIGN IN WITHOUT DRIVING YOU CRAZY WITH ROBOT $#*! OVER AND OVER AGAIN SO NO ONE CAN SIGN INTO THEIR ACCOUNTS ANYMORE.

YAHOO IS THE WORST MOST USER UNFRIENDLY EMAIL SERVICE IN THE WORLD!

FARK YAHOO TO HELL!

Date of experience: June 26, 2023
Texas
1 review
2 helpful votes
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I was unable to access my yahoo account because my code was being sent an old phone number and customer service was the worse never gave me access after all the information I provided

Date of experience: June 23, 2023
New Zealand
3 reviews
3 helpful votes
Follow Fonncya L.
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Just tried to log into my email using my SAVED password, yahoo decided to not recognize it and refuse to let me sign in, tried resetting password, didnt regocnize the new password, tried again, didnt recognize new password
Now refuses to do anything, probably given a timeout from trying again purely because of yahoo incompetence hiring the lowest bidders to do coding

Date of experience: June 7, 2023
California
3 reviews
5 helpful votes
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Suddenly I can't enter a new email address without allowing Yahoo to access my contacts. I literally now cannot send new emails! Time to delete this old account. Loathing you Yahoo...

Date of experience: May 22, 2023
Australia
1 review
8 helpful votes
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I am so sick of Yahoo's blackmail ransom asking me to pay for premium support rather than have a 1 hour delay. I am in the process of moving every linked service from yahoo as Yahoo is blocking all of those services that require the email 2FA which I can't reach unless I pay Yahoo for services to restore it. This is extortion, plain and simple. I cannot provide proof of purchase for this review because I am NOT paying Yahoo's ransom to make my account available.

Date of experience: May 21, 2023
GB
1 review
1 helpful vote
Follow K A.
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What a scammers
May 2, 2023

My emails disappeared just like that and i wanted contact yahoo what's going on and just find out that i have to pay to get them back...What? How can you scam people lime that these emails did not disappeared jist like that YOU deleted them and then ypu want money for giving them back...DISGUSTING SCAMMERS

Date of experience: May 2, 2023
Colorado
1 review
3 helpful votes
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Was booted offline and was not able to reset password without contacting customer support which is now a paid service. Had to spend an hour online with "Ed" who kept trying to sell me the upgraded version of Yahoo. I've had this account for over twenty years and never had an issue doing a password reset (that I didn't forget in the first place). Got a "deal" of $8.99 to buy their stupid subscription so I can get access and get everything transferred to another service. Ed gave me a "warning" when I called bull$#*! so I almost got sent to Yahoo jail, but also made sure to tell me to 'have a great day!" at the end of our conversation. So long Yahoo!

Date of experience: March 27, 2023
Arizona
3 reviews
1 helpful vote
Follow K N.
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I've been using Yahoo mail for free for years. Decades. But since the inception of Yahoo+, they have been pulling back features and pushing users to start paying for the extra benefits of the Plus service even though most of those features were previously in their free service. And just to make sure that you are suitably enticed...in one day my SPAM folder went from 10-15 emails a day to over 80-100. Something happened. I contacted Yahoo and they dismissed it as the nature of the beast. BUT, if I switched to Yahoo+... Yeah, you know how it went from there. So, no thanks Yahoo. And now I'm out to find a better solution.

Date of experience: March 23, 2023