Macy's

I received the same price from mattress firm who would have removed the old frame. They put it out against the mailbox and now trash won't take it because it's too heavy. USE MATTRESS FIRM instead. My daughter warned me!

Macy's may have some great online price, but be aware if you need something quick, then ordering online from here is not the place. I ordered a few suits on the 19th of March, after placing the order it said that shipment would arrive 3 to 6 days. Meaning I would receive my items by March 26th the latest. When I checked my order status today and saw that it was still being processed. I contacted customer service to see what the issue was. At that point they informed me that I would not receive my items till April 1st, I lost it! That's 13 days after I placed the order. What happened to the 3 to 6 days. Here is the catch, that they don't make you aware online, per customer service. It takes 48 hours to process the order, after that it takes 6 days for shipping. This does not include weekends. Not cool Macy's, you need to provide shipping options for your customers as well as how long it will take, especially if customers need items sooner! Plus, customer service was no help. That being said, I won't be ordering online from Macy's again.

Macy's has the absolute WORST customer service I've experienced! Once the items purchased are returned and my Macy's card is credited I will NEVER, EVER buy from them again. I've been trying to complete a return since 1/13/2025 today is 1/21/2025. I've contacted them 5 times on the phone with 3 different representatives today, one call lasting 50minutes, in total over 3 hours beginning 1/13/2025. Additionally, I've had to contact UPS two times because Macy's NEVER does what they proclaim. To make matters worse the 4 of the 5 people spoken with at Macy's DO NOT speak clear English. I'll spend my money elsewhere.

On 11/13/2024. I ordered a couch, loveseat, ottoman and recliner. I asked when to expect them. At the time of the order, while I was making up my mind about the purchase I was told about 8 weeks. As we were completing the purchase the salesperson tried to reach the warehouse to give me an expected delivery date. Unfortjunately, they didn't pick up. The salesperson then suggested I go home and she would call me later that day and give the exact date. She was so kind ---she didn't want me to waste my day standing around waiting for a date. MY MISTAKE. I did go home, and waiting for me was an email saying the expected delivery date was 3/5/25. ---Twice as long as they quoted me in store. I decided to stay the course, BIG MISTAKE! I called the warehouse and it was not there ---went on line and was told it was there but it would take anywhere from 10 to 14 days to do a quality inspect before they would release it. Still very frustrated I used the chatbot on their website and was told, That there was nothing wrong with this order but it could take up to 90 days before the warehouse would schedule the delivery...God only knows how long delivery is behind!

Items purchased on 12/2 and 12/8 are being delivered TODAY 12/16 according to USPS Informed Delivery.Thankful my packages are arriving, but will not use Macy's online for purchases again, only instore. Customer Service is useless, the CSRs barely speak English. It has been a frustrating 2 weeks, I'm glad it's over. Macy's online shopping is a done deal for me. Just don't do it. Shopping is supposed to be a pleasant experience, not riddled with uncertainty of delivery and incompetent customer service. At this rate Macy's WILL go out of business. Customer service is KING, somewhere along the line they forgot that. Too bad.

I shopped at the Macys store in downtown Chicago State St. 2 weeks from Christmas and I had to walk to 6 different checkouts to find someone working! I then asked about the price of a shirt that someone decided to rip the price off and she offered me a random price not even close to being what it was but much higher. I then went downstairs to get my wife a sample card of perfume she wanted to try. The sample bottle was bone dry so I couldn't even get 1 pump. Combine that with the trash on the floor and I can see why the chain is losing money. I have been a long time customer but never again!

I ordered gift for my daughter in-law with gift bag, my Son just got it today, I asked him to send me picture of gift bag, i was shocked? It was the most unprofessional horrible gift bag by Macys done, i was so embarrassed, i am glad my son got it and he will re wrap it. Shame on you Macys..

On the 3rd of December I ordered a $172 bottle of perfume from the Macy's from their app. They did not ship until December 6th from Mesquite TX. I live in Houston that all Macy's here carry that perfume. My wife birthday is the 7th of December and it will be delivered on the 11th. I had to make a trip to Macy's to buy that perfume and plan on making another trip to return the one they shipped. This is no way to run a business. I will never order anything from Macy's online.

It baffles me that a billing department at a company of this size is not able to handle a basic internal billing oversight correctly. I purchased one pair of earrings for my wife in December. She brought them back to the store to get a new backing a few days later. They told her that they had to be exchanged for an entire new pair. We got 1 set and they have been billing ne for 2 for 7 months! And I just got off the phone with them for the 10th time and they would not have a supervisor call me back.

In the meantime, my credit score is now below 800 due to this!