business logo of Kenneth Cole
kennethcole.com
avant-garde, classic, minimalist men, womenAge 26-45 $$
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About the Business

Kenneth Cole Productions, Inc. is an American fashion brand based in New York City, originally known for shoes but now offers clothing, accessories, and fragrances for men and women. With a modern, urban style, it maintains a global presence through retail stores and e-commerce, emphasizing sustainability and social responsibility.


kennethcole.com
USA
Kenneth Cole is part of Kenneth Cole Productions
Founded in 1982
Clothing item from Kenneth ColeFashion apparel by Kenneth ColeMerchandise from Kenneth Cole clothing lineKenneth Cole fashion product

Business Highlights

General

Parent Company: Kenneth Cole Productions
Year Founded: 1982
Target Gender: men, women

Shipping

Shipping Cost: $12.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $100

Returns

Return Policy: not free
Return Instructions: merchandise must be unworn, in the same condition you received it, with all tags attached and all original packaging included.
Return Cost: shipping fee

Sustainability

Recycling Program: Give Back Program

Product

Style: avant-garde, classic, minimalist
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL), Women's (XS, S, M, L, XL)

Customer Service

Support Channels: email
Support Email: clientservices@kennethcole.com

Payment Options

Payment Methods: card payments, Paypal, Apple Pay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten

How would you rate Kenneth Cole?
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Reviews Summary

Kenneth Cole has a rating of 2 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Kenneth Cole ranks 156th among Designer Clothes sites.

service
4
value
4
shipping
3
returns
3
quality
4
California
1 review
0 helpful votes
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This coat is so scratchy. I can't have it touching my bare skin. It is unbearable. The buttons look like they're falling off. The coat is a lint magnet.

Date of experience: February 5, 2025
Florida
1 review
0 helpful votes
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Undesirable
April 14, 2023

By far the worst piece of clothing I've bought in years. Stay away from this designer if you know what's good for you. Bought a Kentish Cole golf shirt washed it twice. It's shrank so much I don't even think it will fit my 12 year old grandson. This was a xxl it's now a small

Date of experience: April 14, 2023
Australia
1 review
0 helpful votes
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An Absolute Disgrace!
November 5, 2022

A $300 dollar pair of boots given as a birthday present - wore them once - two hours in sole fell off. Contacted company told to take it back to shop?

They were a gift hence no receipt and shop would not take them. See photos brand new!

Kenneth Cole no assistance at all all I wanted was them fixed or replaced - terrible company and quality. Customer service non existent.

+5
Date of experience: November 5, 2022
New Jersey
1 review
0 helpful votes
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Defective Rugs
December 8, 2023

We purchased a wool Kenneth Cole rug and it was completely defective. It is unable to be cleaned, even with wool cleaners, without causing massive yellowing and staining. We have purchased wool rugs in the past and never had this problem. We literally threw more than $1000 down the drain as the rug became unusable a few days after buying it and we were forced to throw the rug away. Steer clear of Kenneth Cole rugs at all costs!

Date of experience: December 8, 2023
Washington
1 review
1 helpful vote
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4 days after placing my order for K. C cologne, I still don't have a tracking #. I went back to the website, used their chat system and the lady told me that possibly they don't my order in the warehouse. Then, she automatically asked if I wanted my refund instead of getting the facts. I then called the their 800-kenneth cole #, was surprise it was the same lady who could not resolve my issue.

Date of experience: July 22, 2021
North Carolina
1 review
5 helpful votes
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Ordered three pairs of shoes for my Dad's burial for my brothers and I to wear, they only shipped two. Had to call and request for the third pair, was promised I would receive it before traveling for the burial. Never happened and they could care less. Now I am stuck, looking unprepared and unorganized all due to Kenneth Cole making a stupid mistake and doing nothing to make it right or fix it

Date of experience: December 31, 2016
Texas
0 reviews
2 helpful votes
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Don't waste your time
December 28, 2021

After making an online purchase before the holidays and paying a high fee for next day shipping not only do I not have my products but I'm out the money I spent. After contacting their customer service they were not helpful, offered zero solutions, and were useless. I will never make an online purchase again from their website

Date of experience: December 28, 2021
California
2 reviews
5 helpful votes
Follow Kevin N.
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Kenneth Cole is full of do-gooder marketing gimmicks (but I like their shoes) - Kenneth Cole's marketing message on billboards, print ads, and on its website is always, "Make a difference in the world. Buy our stuff." Honestly, I find it completely ridiculous and vaguely condescending that they believe anyone would believe their gimmicky marketing message. I would be willing to bet Kenneth Cole donates no more money than the Gap or any other large clothing company.

That said, I am a big fan of their shoes. Not unreasonably priced, stylish, and they last. I just bought these:
http://www.kennethcole.com/product/index.jsp?productId=*******&cp=**************245&parentPage=family

Date of experience: November 11, 2008
New York
1 review
2 helpful votes
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Shipping costs
October 25, 2022

One of the few companies that charge for shipping and when you make a return they don't refund It. When told a full refund zone would assume shipping costs.

Date of experience: October 25, 2022
Florida
1 review
0 helpful votes
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Good quality
June 25, 2023

I have bought alot of kenneth cole clothing recently and i am very happy with the quality. I bough it all at substantial discount.

Date of experience: June 25, 2023