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Jen's Scrubs

How would you rate Jen's Scrubs?
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Michigan
1 review
0 helpful votes
Follow Bridget B.
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Excellent service and product as usual
April 1, 2018

I once again had to refresh my scrubs. Jens was having a sale on my favorite Cherokee scrubs, so I was able to not only replace my green scrub bottoms with a hole in the knee, but also pick up some pretty pink scrubs (top, pants AND jacket) too! Quick updates on the orders progress were emailed, and my pretty new uniforms arrived super fast at my home. I only buy from Jens Scrubs. Thanks for having such a nice selection, especially for those of us needing Tall sizes. Will buy again, and recommend to friends and colleagues.

Date of experience: April 1, 2018
New York
1 review
1 helpful vote
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This company claims that they are the only 5-Star rated scrub company?! Hmmm... is that 5-Stars for incompetence? For customer neglect? For not answering their phones? They charged my credit card in FULL days ago and have yet to process my order... they are also unreachable via phone or email. STAY AWAY!

Date of experience: June 23, 2020
Pennsylvania
1 review
0 helpful votes
Follow Huyen T.
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I was hesitated to make a purchase from Jens scrub due the mixed reviews here but I went ahead and gave it a try anyway. Within a week my favorite Schetchers scrubs arrived. They were bag nicely and in perfect condition. Im glad I gave Jen a try. From now on, itll be my go to scrub store!

Date of experience: April 12, 2018
Colorado
1 review
0 helpful votes
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Good quality product and services
March 6, 2019

I got my product in good condition and in good time. Couldn't find what I wanted (white sleeveless lab jacket with pockets) anywhere else. Definitely recommending this site to my friends in healthcare.

Date of experience: March 6, 2019
Connecticut
1 review
0 helpful votes
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Great Service
April 5, 2017

Always kept me updated of the shipping progress. Quality product. Could have shipped a day or so earlier, but I understand that orders do take time to process. Scrubs still arrived less than a week after I ordered them, so no complaints here.

Date of experience: April 5, 2017
Minnesota
1 review
6 helpful votes
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SCAM--0 stars
May 7, 2016

Horrible service! Takes weeks to receive your order IF they decide to ship it... I've paid over $80 for merchandise NOT received and have tried numerous times to contact "customer service" but no response ever! I just want my money back! Don't trust this site, it's a scam! Very disappointing!

Date of experience: May 7, 2016
New York
1 review
1 helpful vote
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Glad I'm not the only one having issues with this joke of a company. Ordered scrubs on April 25 and still haven't received them. Multiple emails, phone calls without a response. These people suck $#*!!

Date of experience: May 18, 2016
Jen K. Jen's Scrubs Rep
over a year old

I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.

Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms

Illinois
1 review
1 helpful vote
Follow Dianna E.
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Awful, awful, awful
June 14, 2016

Placed an order over 3 weeks ago and still not a word as to where it is although they have already charged my account for it. I've called, emailed, messaged on FB... nothing. Steer clear of this business. Never again...

Date of experience: June 14, 2016
Jen K. Jen's Scrubs Rep
over a year old

Please contact us at 877.672.0962 to resolve your order issue. We apologize for any delay.

Arizona
1 review
0 helpful votes
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Nurse week promo was not applied properly- I bought over $100 worth of scrubs. I asked for help via the chat function and the person that responded just told me it would "show up in my cart." It sounded condescending... I buy from your company regularly for our employees and considering switching at this point due to this and other past experiences.

Date of experience: May 16, 2017
Jen K. Jen's Scrubs Rep
over a year old

We apologize for any issue. Customer Service is our #1 priority. A customer service specialist will reach out to you directly to help resolve your issue.

Colorado
1 review
3 helpful votes
Follow Duane W.
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I placed an order on April 22 and still have not received my order. I have called customer service which went to a non working extension. I then tried to call to place an order on the phone however no response there either. I am assuming this company must be going out of business. They readily take your money and do not fulfill your order. It will show awaiting fulfillment... I wish I had read these reviews prior to placing my order; but shame on me I did not... I would seriously suggest that the Internet site should be removed as it does nothing but steal from people... Last I knew this was illegal...

Date of experience: May 24, 2016
Jen K. Jen's Scrubs Rep
over a year old

I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.

Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms

Overview

Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.

service
8
value
6
shipping
8
returns
6
quality
6