ISSUU

Was charged/debited $2,400.19 (a 450% increase over past years) without authorization, for an annual account subscription that I did not renew. No reply from multiple messages to Customer Support Team (largely run by an AI Bot that replies the same message over and over), nor their Supervisors. Unless they return my funds, I am contacting local authorities, State AG, news media, and BBB. Whatever happened after being acquired by Bending Spoons, I will not rest until this matter is resolved.

They will charge your card without your consent far more than your agreed to pay! Then they will ignore your request for a refund. Avoid this company!

Tl; dr Great UX, Regularly pushing new improvements

I have been using Issuu for 2 years at the company I work for. We needed a better way to host our marketing publications online, and after discovering Issuu I helped convince by supervisor it was a worthwhile investment. The key reasons we use Issuu are the UX and analytics. I've already recommended the service to some of my counterparts at other organizations.

I have run into some issues with their tool that auto-pulls articles from your publications, but it's not impossible to work with because of the built-in editor. Issuu also regularly puts out new tools and bug fixes, so I'm sure they'll get that sorted soon.

Issuu is really easy to use and they've added more integrations such as with Canva. We've used it to create digital magazines that offer local resources and generate brand awareness. With our subscription level, we can remove watermarks, embed, etc., which is key. We've gotten great feedback, have embedded them on websites, and see high read times, increasing time on page and boosting SEO. Their other features like GIFs are really handy and quick to create. I'm looking forward to using Visual Stories and producing more great content through our Issuu subscription.

Nobody was properly informed of these changes and they are severely limiting what we can and cannot publish. The document and file sizes are ridiculous. This will be the reason I no longer use ISSUU. Such a disappointment.

I have been trying to delete / deactivate my account and customer services has taken days to get back to me and has me going in circles. I've tried to delete account several times and it says "service unavailable". Customer service has been offered no help. I've tried emailing several times, and calling the 800 #, left voicemails and no one has gotten back to me. This company is a scam. Do NOT USE THEM!

I found content on Issuu's website that violates their Community Standards and Terms of Service. It contained personally identifiable information on a great number of people and the textual descriptions of the posted content made defamatory/libelous claims against individuals that is false.

I've been trying to report this to Issuu for a week. I've tried every phone number I can find and emailed every email address I could find. I've left voicemails and gotten zero responses (via call or email).

Finally I realized they had a live chat feature for paying subscribers so I created an account and subscribed... only to not see the live chat feature available via the help widget like their website states you should.

I would VERY MUCH like to hear from someone at Issuu to help me get this content removed from their website as quickly as possible.

ISSUU is now a part of the life of my publishing business. I am the publisher of Grown at Home magazine and I love the fact that ISSUU produces a quality magazine that offers statistics. These statistics help me measure readership. ISSUU also gives me the option of creating visual stories from the main points of my articles. They offer article stories as well. Some of the feature for these stories are limited but ISSUU upgrades ever so often. Plus, it hosts regular workshops that show me how to get the best out of using ISSUU. The sales team is friendly and easy to work with. I love using ISSUU. It helps to give my business the professional image that I always want to achieve.

I thought I would love this cuz everybody was using it... well, not so happy. Barely works, uploads take at least 5 attempts to process and/or register. Just keep trying and it will work eventually... the stats are rarely accurate and even more rarely up to date/current. Today I saw there were 72 click thru's from another source and Issuu only shows 20. Geez. I am going to be looking hard for another host for our online magazine.