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HiFiGo

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GB
1 review
0 helpful votes
Follow Kit G.
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Simply superb!
July 10, 2024

Will now be my forever go-to supplier of anything audiophile. Superb all round service. Great website. Easy ordering. Every device you'd want in stock. Trustworthy and super quick delivery. Delivery time to UK estimated at 7 to 10 days but every item ordered has arrived in under a week. My DAP failed within 3 months of purchase. Contacted customer support and received helpful and efficient responses within a few minutes. Returned DAP as per comprehensive instructions and received DAP back 3 weeks later fully repaired. UK to China, repaired and back in my hands in 3 weeks. Incredible!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Great Service
June 11, 2024

I've used Hifigo on a number of occasions. I've been happy with the service every time. Prices are good, there's a great range of products and delivery to the UK is quick and hassle free. I applaud that they have a free post option with duties paid, taking the worry out of buying an imported product.

Date of experience: June 11, 2024
Australia
1 review
0 helpful votes
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Reliable service
August 18, 2021

I live in Australia. I have purchased several items from HiFiGo and orders have always been dispatched quickly and arrived without any issues. A great online store to buy audio gear I can't purchase locally in my country.

Date of experience: August 18, 2021
GB
1 review
0 helpful votes
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I have ordered at least 6 times in the last 6 months. All my orders were received within a space of 1 week. I had to return an IEM due to one earphone being intermittent. However return was streighforward and service great. I can recommend them highly enough. They also give loyalty points so you get discount on your next order. Keep up the good work.

Date of experience: September 9, 2021
Croatia
1 review
0 helpful votes
Follow Mislav V.
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The shop like manny others web shops, with bunch of great and quality stuff.
Yes - untill you need some help from Customer Support!
No one ever has been able to find the package lost in transit in third county (think that no one even tried and i'm a buyer every 5-7 days for the last 6 years+!). But Hifigo CS has done it in a day. I'm impressed how the solved the problem. And have no words for the way these people comunicate with his costumer, respond is quick, each costumer is "valuable costumer", no matter how much you spend. The are very kind and humble, some of my friends can learn from these nice people!
Hifigo keep going like that, recommend the shop and the sellers.
Thank you again, Mislav

Date of experience: December 2, 2021
India
1 review
0 helpful votes
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One of the best sites to purchase audio gears. Recently I ordered Dethonray Honey H1 DAC amp from them. I must say I am very much happy with their service.
Very fast shipping and excellent packaging. They will reply to each and every query.

Date of experience: May 28, 2021
Netherlands
1 review
0 helpful votes
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Great webstore
March 24, 2020

Purchased and received my 2.5 mm to 4.4 mm audio adapter perfectly in time but what makes me write this review is when customer service contacting me a week later worried I didn't receive my package. They saw on the postal service tracking site that my item was blocked and wanted to make sure all was ok.
Great service!

Date of experience: March 24, 2020
Sweden
1 review
0 helpful votes
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I've bought 2 items now in HIFIGo. Their prices are a great value, but they also have an amazing support team!
I love that priority shipping is completely free with paid taxes and duties when buying a product valuing at over 100$.

I have nothing to complain about.

Date of experience: December 17, 2020
Spain
1 review
0 helpful votes
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Too good to be true
February 25, 2021

Second time buyer and really happy with service overall, my Shanling M8 took only 6 days to Spain which is a real record breaker. Besides, no customs fees nor taxes to pay, so I'm a happy bird and surely will buy again from this shop, I cannot recommend it enough as prices sometimes are hundreds of euros cheaper than other online stores in Europe. Super.

Date of experience: February 25, 2021
Bangladesh
2 reviews
6 helpful votes
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I bought the Fiio M11 Pro Stainless Steel Limited Edition high-resolution audio player from Hifigo and they entertained all my customization requests extremely cordially and shipped it much faster than imaginable. I received it within a week even during the pandemic times, and this is a testament to how amazing their service is. Nor only that, their communication was so nice and polite that I feel like I have made some new friends. I would go so far as to say that I would buy from them even if something is available locally because of their cordial nature, amazing customer service, super fast shipping and the courtesy to stand behind their customers. Excellent job Hifigo! Not only you have earned my respect but also an avid fan in me.

Date of experience: July 10, 2020

Overview

HiFiGo has a rating of 4.4 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiFiGo most frequently mention customer service and priority shipping. HiFiGo ranks 43rd among Discount Asian Products sites.

service
40
value
42
shipping
41
returns
16
quality
40