Grove

This is my second order from Grove and I'm pretty impressed with the products. They're not extremely high and you're helping the environment so that's good. The only problem I have so far, is that I ordered these trash cans on clearance for $25. But they're not trash cans or recycling cans they're more like bins. I'm not going to return them but I won't be ordering anything else for a while.

Brand new customer, ordered three times and still have not received a single package. The first order got lost in the mail, so customer service was quick to re-ship it...except there were now mistakes to my shipping address. When I tried to correct it as soon as I noticed, no response from customer service and never received the second order. Finally got in touch with another person of customer service who apologized for the mistake and refunded me full store credit so that I can fix the address and submit my order one last time. It was supposed to arrive today and it hasn't shown up. Concerned, but not surprised. If this next order does not show up, I'm disputing with PayPal to get my money back. I'm more sad than anything- the products look great and the customer service seem like very nice people.

The biggest turn off and why I stopped buying on their site is that everything you order gets thrown back into your cart for a monthly refill whether you need it or want it or not. So you have to remove these items every single time. You only learn this after they auto bill you for the order.

Next issue is the products are great and a fail depending on which, for example, their spray bottles are a great idea but they don't spray half the time. Spray nozzles have worked perfectly for decades and they an't get that right?

Too many other options to buy from these days so if it isn't easy, why bother? And I don't.

Their products don't work well. They are diluted and it is impossible to cancel your orders once they start sending them. I am extremely frustrated and dissatisfied with everything about this company. Don't find out the hard way like I did

Taking free items from Grove is like taking free candy from a stranger.
I got some free samples from them in earlier orders but somehow those "free" samples became subscriptions! I never subscribed to any of those free samples. But out of the blue I get a text telling me that my next "auto shipment" will occur in a few days… I never authorized that. This is very bad business practice. Cancelling and never looking back.

I tried to cancel my subscription and no matter how you navigate their website or app, it keeps sending you in circles. It's very vague and I just want it permanently cancelled. It's the worst company I have ever dealt with.

I had turned off my subscriptions, all of them. I placed an order, and they sneakily turned back on subscriptions for me. Then they sent me everything that I had just ordered 2 weeks prior and charged my card again. Very shady business.

I don't believe I have had issues. I have a subscription, but it is never sent unless it is for a certain amount of money. They always send a reminder e-mail, so I can log in and update my cart if I need to. This means that I will only receive a shipment when I need the items. It's been a few months since my last shipment, but today I received a reminder and logged in to update my cart. Next month, I will receive the items I need. It is very convenient. I also love that they have Mrs Meyers products. I can get the special edition soaps like peppermint and daisy!

The products were very good; but, my reason for 5 stars is solely based on the immediate response I received to an issue I had with automatic shipment. When I signed up for service I didn't realize I opted for auto shipments. When I was surprised by a notice of an upcoming shipment and an automatic charge for products, I reached out to customer service at 9:39 PM on April 20th. Not only did I receive a reply to my issues, my issues were resolved the next day with an apology and a full refund.

Since Grove went public and now there is no way to reach customer service after business hours EST. The text number doesn't work either. My box arrived damaged and soaked with an unsecured bleach based product which damaged not only the merchandise, but my clothing as well. After years of monthly orders, I am cancelling.