Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.
Dear Liza,
Thank you for your review! We will forward it to Maynard so he is even more motivated!
We are always working on improving our services including searching for new suppliers to be able to offer competitive prices on every level.
We are looking forward to seeing you shop with us again soon!
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights
Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.
I can see that you have already received your order and it was cleared to your satisfaction.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.
Dear Adham,
Many thanks for your review. We are sorry that you have experienced some issue first but we are happy that it got resolved and you are enjoying your keyboard as it was meant to be enjoyed!
Please, note that you have 1-year warranty on your keyboard so if anything happens, please let us know.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
One of their employee from support team has helped me throughout the buying process of my gaming PC. I am happy with my new PC because i could really select what I want in it so it has all the features I need for my gaming and video editing. Great service & support!
Dear Abdullah,
Many thanks for your review and words of appreciation! We love to build top-end and customized PCs and to help our customers to get their dream PC with peace of mind.
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Excellent service, extremely satisfied with the sales transaction, and the customer service far exceeded my high expectations and request! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Dear Ays,
Many thanks for your review and kind words. It is a pleasant experience to receive such recognition for our work especially in a time of many restrictions and difficulties!
We hope you are enjoying your ordered products.
We are looking forward to seeing you shopping with us again soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I was buying a gaming PC for the first time and was not familiar with the technology and features. A guy from Gear-Up.Me has suggested the perfect gaming PC and gave me all the information about its features.
Thanks for all the support!
Dear Jessy,
Thank you for your review. Our PC build team is here to assist customers no matter how experienced.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.
My experience with this online was exceptional. Great follow up from customer support which is rare here in UAE. They have wide selection and quite short delivery time as well. I'm happy to find this e-shop and I can only recommend.
Ive been buying upgrades for my pc from Gear-up since 2014, everything from monitors, cases, motherboards, CPUs, etc... worked perfectly and shipping was fast. Highly recommended. Shop with confidence :)
Answer: Hello Mohammed, Thank you for your question. We do offer shipping to Iraq on our website because of the limitations from Customs and shipping partners. However, we can always consider the option based on the project. Please let us know what are products you want to purchase via email (support@gear-up.me) and one of our Customer Service agents will investigate how can we help to make it happen. If you have further questions, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 Have a great day, Zee Customer Service Supervisor at Gear-up.me
Answer: Hello Karan, We do ship to India and the shipping cost is automatically calculated once you add the items in the cart based on their weight. You can reach us at support@gear-up.me for a faster response. Have a great day!
Answer: Hello, thank you for your question. We ship to KSA with FedEx and usually, it takes 3-5 working days to deliver your order after placing the order online. If you have any further questions, please, call us (+971 4 223 1780) or email us to support@gear-up.me. Have a great day, Z.
Answer: Dear Arbaz, Thank you for your interest in shopping with us. We do ship to Pakistan as well and we usually use DHL as a courier to ensure smooth delivery without problems. However as the customs procedure is out of our hands we can't 100% guarantee how much it will be and whether there will be any delays (despite we always ensure that all documents are provided to avoid it). Please, for more information and quicker response, kindly contact our customer service team at support@gear-up.me. Looking forward to hearing from you. Have a great day, your Gear-up.me Support team!
Answer: Hi S. R., Thank you for your message and your interest in shopping with us. We offer standard UAE 1year warranty on everything we sell and extended 2years warranty on selected products. It means we will take care of sorting out the warranty claim for you. Please let us know at support@gear-up.me what is the laptop you are planning to buy. If manufacturers provide international warranty on the selected models you can as well approach them directly when our 1yr/2yrs warranty expires. Hope this helps. Have a great day. Gear-up.me support team.
Answer: Dear PeeJay, thank you for your question. Yes, you will receive the product in original packaging with all accessories and brand new with one year warranty. We at Gear-up.me are selling only brand new and genuine products. We are not a market place so all products are directly from us and you have 1 year warranty from us. Let us know at support@gear-up.me should you have any further questions. Have a great day. Your gear-up.me team
Answer: Dear Salman, We do ship to more than 20 countries in Middle East, Africa and Asia. The regular catalog items are shipped as follows: Once you place the order we will proceed it as per our delivery cycle: Currently Gear-Up.me ships your orders twice a week - Wednesday and Sunday. In order to take advantage of it please place your order: - no later than Monday 6pm for Wednesday Shipping - no later than Thursday 6pm for Sunday Shipping International customers please kindly add 2-3 working days for courier delivery once shipped (depends on how exact is the address you enter and then customs clearance). Please feel free to contact our customer Support Team on support@gear-up.me for more information. Have a nice day.
gear-up.me has a rating of 4.3 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 8th among Computer sites.
Dear Ismail, Thank you for your review and feedback.
We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.
Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.