Freelancer

Overview

Freelancer has a rating of 4.7 stars from 18,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,097
value
956
shipping
655
returns
740
quality
962
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Brazil
1 review
0 helpful votes
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First Chat with Olivia
February 12, 2025

I had an amazing chat with Olivia. I had just created my account and I wanted to figure out more details of what I needed to start working. And she kindly told me everything I had in doubt and took out all my concerns. She was really helpful and kind.

Date of experience: February 2, 2025
Nigeria
1 review
0 helpful votes
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Timely, Relevant and Efficient
February 14, 2025

Russell V seemed highly competent and knowledgeable. When I requested for immediate call for early verification, Russell accomodated me. Moreover, he was humble and kind enough to allow me to ask questions related to the verification badge.

Date of experience: February 4, 2025
India
1 review
0 helpful votes
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Regarding account verification
March 28, 2025

I had a great chat with Russell V., really appreciate the clear and friendly communication. Russell was incredibly patient and took the time to address all my questions in detail, making sure I fully understood everything. Their professionalism and positive attitude made the entire interaction enjoyable and stress-free. I felt genuinely heard and supported throughout the conversation. Russell's expertise and willingness to go the extra mile truly stood out, and I would highly recommend them to anyone seeking assistance. Thank you, Russell, for such a pleasant and productive experience!

Date of experience: March 15, 2025
Pakistan
1 review
0 helpful votes
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I participated in a contest on Freelancer, investing significant time and effort into delivering a high-quality project. However, the contest holder set a very low prize for a project that required extensive work. Despite fulfilling all requirements, the client disputed the contest, which felt unfair.

Freelancer's dispute resolution process has been slow, and I feel that freelancers need better protection in such cases. Clearer contest guidelines and a fairer resolution system would improve the experience.

I hope Freelancer takes steps to support freelancers who put in genuine effort and ensure that contest holders offer fair compensation for the work required.

Date of experience: March 22, 2025
GB
1 review
0 helpful votes
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Review For Verified Call
February 10, 2025

I had a fantastic experience with verified tech support. The representative (Russell V.) was knowledgeable, patient, and resolved my issue quickly. They also offered helpful tips to prevent future problems. Overall, very professional and efficient – highly recommend!

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Freelancer and I did not agree on price
March 6, 2025

I was explicit describing what I needed from the person who would take my request. After I contacted her, and again said what I needed, she decided her price would go from $250.00 to $600.00. Not in my budget, otherwise I would have picked someone who was asking for more.
This is my first time working with your company, and am sorry it did not work out.
I do thank you for returning my money.

Date of experience: February 24, 2025
Philippines
1 review
0 helpful votes
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Help with IP Address block
March 2, 2025

Had ran through a problem regarding my IP address being blocked by the site without any notice. Luckily i had a chance talking to a freelancer agent which immediately took care of my problem, and within minutes (or less) i got back to my freelancer account again. Thank you agent for your immediate assistance.

Date of experience: February 19, 2025
India
1 review
0 helpful votes
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Top-notch support by Jayce L
March 8, 2025

Supremely understanding and supportive. Given point-to-point solution within 5 minutes. Absolutely deserves a raise—no doubt about it! Haha

Date of experience: February 26, 2025
India
1 review
0 helpful votes
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Feedback for Danette O
February 24, 2025

I had an excellent experience with Danette O. From the Freelancer support team. He provided outstanding customer support, taking quick and effective action to resolve my issue. His professionalism, patience, and dedication truly made a difference. Thank you so much for your help—I sincerely appreciate your efforts!

Date of experience: February 14, 2025
Bangladesh
1 review
0 helpful votes
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Good
February 2, 2025

Freelancer is an innovative platform designed to gather and analyze user feedback on freelance services. This tool enables clients to evaluate their interactions with freelancers, providing insights into service quality, communication, and project outcomes. By facilitating honest reviews, it helps freelancers enhance their skills and improve client satisfaction, ultimately fostering a more efficient freelance marketplace.

Date of experience: January 23, 2025