I placed an order in November for in-store pickup. It was "delivered" in December and I'm still waiting for it to actually arrive. I've contacted customer service and they haven't been helpful or answered any questions. Something tells me I won't be getting a refund. There are so many other places to buy cute clothes and accessories that actually follow through with orders, I suggest you buy from those stores instead!

I ordered a M of a dolman top. I returned it because it was too big. I ordered an XS of the same item. It is exactly the same size. In total, I will have paid $30 for shipping and returns for items that are "one-size-all" but sold (lying to the customer) as if they are different sizes. There is a reason for why there is not a customer review option on their website because clearly they are just scamming people.

I am now sending a third email since I haven't been responded to yet. I ordered sneakers 12/18. I reviewed an email that it shipped 12/20. The item tracking never changed from label printed waiting for courier pickup. I sent two emails with no response. I called and after a half an hour on hold I spoke to someone who I could barely hear because it sounded like she was at her house and there was a TV on. She said I would be refunded. Then I get an email saying your refund is in the way. I spent 41.08 but the refund is only for 10$?!

Cheap quality clothing and return policy sucks. I had a sweater that I washed based off the instructions and after 1 wash and 1 wear it was pilling all over and not wearable. I also went to return something but lost the tag, but had the receipt and they wouldn't take it back. I wanted to take it back because it was the same material as the other cheap sweater. Just save your money and buy clothes elsewhere where it will hold up after 1 wear and 1 wash

So I received an email that I had a $10 reward that was expiring on 10/26/23. I didn't sign up for their reward program. So went to their website to login and do password reset. I never received any email to reset my password. So I went in and signed up as a new customer. It didn't come up and say that email already had an account. Instead it enrolled me in the rewards program. Note I was using my email address that was associated to the email they sent me. Then I looked into my rewards and I had none. It said if you don't see your rewards here email us. So I went to their contact page and filled out the form to email them. I did this 3 times and nobody ever got back to me. Now it is 11/1 and my reward expired. What a shame. I can't believe that they would just ignore me like that. This is poor customer service on their part. I work in retail too and always answer my customers email.

I like to follow a fashion trend, but at the same time I like to make it my own, and the beauty about fashion is that there are many different styles for different types of bodies, and personalities. And that is why I love Francesca's. Every single item I have is unique. I make it my own style. Francesca's 99@ Cameron Village is my store :) the customer service is amazing, they make you feel so comfortable, and you can always take your time to choose the right item that fits. You. Lori Johnston and Kelly are simply amazing. They dedicate their time to every single customer. Simply amazing. Thank you ladies.

I received an email about a coupon for $10 but it didn't show up in the rewards section of my account. When I called she was like you must have a different account. I don't - I only use one email address. She said I just put it into your account it should be there - while on the phone with her I refreshed the page and said no it's still not showing up. She finally just kind of gave up and said just order something and then call and we'll credit it the $10 to you. I didn't trust that at all - went to store and told my story and she was able to use the coupon at the register even though it still wasn't showing up in my online account. I just put my email in (the same one as my online account) and she said yes you have a coupon. I have also heard horror stories of people not getting their items when they order online, not receiving refunds, etc. Buying in store is the only way to go. However I also had a problem with that, got my mom a sweater with a gift receipt in my city, she wanted to get a different size. Went to her local Francescas in her city and they didn't have it in that size and told her they couldn't get it from another store. Other stores are always able to accept an exchange and locate it from another store!. Like, Talbots didn't have something she needed in a different size and they right away said no problem we can either have it delivered here from another store or have it shipped to your address. Francesca's is just cheap and lazy and don't want to help customers.

I made a return in-store on June 1,2023. It is September 4th, and I do not have my money back. When I contacted the customer service, their response was: "Hi, I found the return and it did process successfully on our end. It was electronically data captured. You may show your bank the below snip."

I checked with my Amex service provider and they did not find any refund from Francesca store.

Francesca' s response: "Our suggestion would be to have AMEX get with Chase Bank to figure out where the disconnect is, or have AMEX dispute the charges via a chargeback."

So they are basically asking the customer to get their own bank connect with Francesca's Chase Bank, instead of figuring out where the refund "got lost".

I am never purchasing anything from this store again. It is their responsibility to ensure that the refund is in fact refunded to the customer not the other way around. They are most likely defrauding the customers and never issuing the refunds. Do not support this kind of "business".

First let me say the store has amazing products that are at a reasonable price, but when it comes to the associates there i'm at a loss of words with the way me and my friend were treated. It was 6pm and she was rushing us out saying non stop they close in a hour. Another person walked in she didn't say anything to them. While we were looking around she watched our every move. We were in there for maybe 20 minutes or less and both of us bought two products. We never felt more unwelcome before. So sorry to say, but we wont be coming back. Would like to speak to management right away *******@icloud.com that is my contact information. Thank you!

I received an email saying I had $20 in rewards, however it would not let me add my rewards for my online order. I emailed customer service and it took them days to respond letting me know it was added to a different account number since they redid their rewards program. I sent them back an email the same day and they still have not responded. Now the rewards is expired and I was unable to use my $20.

I need to cancel and order that took wayyyy too long to ship and I have emailed over 5 times and no response from customer service. They will not also answer the phone and stores are no help. DONT SHOP HERE

Ever since covid hit. Their quality of clothing has went extremely downhill. I used to like their clothes as I started to branch out. There's other clothes better quality expensive or cheap but the price u pay for it. For this site everything is poor quality and they don't carry lush brand clothing anymore. They don't carry cute styles anymore. Ever since they closed all new york locations. Their clothes quality became super horrible for such expensive prices. A suede jacket I paid $38 super thin. Immediate return. Ladies or gals please don't bother ordering from this site. I don't think they will last or stay in competition for long for such expensive clothing for low quality. Compared to other competitors j don't see them surviving long

I ordered few clothes online and it took 25 days for francesca to ship them to me (when the delivery time was mentioned to be 5-7 business days). After all umpteen number of times on the customer care n specifically asking them to cancel my order- then still end up sending it on my doorstep.
After I returned the order it's been now 15 days that I haven't received my refund. The customer service takes ages to connect n when it finally gets connected the representatives act rude n are completely unhelpful.
Too $#*!ing disappointed with the brand.

Shipping to a boutique is supposed to be free, but I was charged by mistake. Tried to call, no answer. Sent several emails over the months and no response or refund. I'm still waiting on a different order from over a month ago to even ship. It's still "processing?" Also, there was an awesome sale but the site was broken so the advertised discount would show in the cart but wouldn't work at checkout. I tired for days and it never worked, even after I contacted the company and they said they were fixing it. Everything I wanted sold out and then they ended the sale. Absolute worst service I've ever encountered. The stuff is cute but not usually great quality. I am done with this company.

I placed an order for a dress, a romper, some shorts, and jewelry in June 2023. The dress was cute and fit ok, so I kept it. The shorts and the romper were too large (and the romper had what looked like a wine stain on it) so I opted to return these items along with a pair of earrings. The process to ship a return is straightforward but is not free (return shipping was ~$8 for me). My return was received on 6/23/23, and today (7/20/23) I am still waiting to be refunded for these items. I have tried contacting Francesca's three different times via their website and email and have not received a single response. Customer service wait times are absurd (I waited 30 min on the phone for a representative to tell me that a refund was issued 7/11/23, but I still have not received it). At this point I am just choosing to cut my losses and never order from Francesca's again. If you have ordered from them I hope your experience was better.

I have ordered jewelry and it looked like order went through but no confirmation email. Took me a long time to log back in and when I entered order # it says there was no order. Is this a joke? Not ordering from this website again! Took my money but no order? Really?

Very hostile, unsympathetic, and unhelpful. I was a frequent shopper at Francesca's. Typically they are just ok-- not very attentive, just does the minimum. I went to the Mall of Georgia location for a sale and an employee, Paige, was closing the store door 11 minutes (at 7:49pm) before closing time (8pm) listed on the website hours. I continue walking towards the store at 7:50pm, not completely sure if they were closed or just preparing to close, and she tells me that they are closed. I had driven 30 minutes to get there in time for the deal; I told her this, and she said I should have come sooner... Which I could not have. She proceeded to tell me that they close early on days they do signage. I had no way of knowing this ahead of time. Most stores I have seen do signage in the morning shift since customers are not there yet and it doesn't inconvenience anyone. Paige said she was trying to close the store and be out by 8:02pm and that I was delaying her closing. I was in there to purchase one item and made it during store hours, but I was told that I was inconveniencing HER from closing 2 minutes after closing time. She gave me no solutions, only looks of annoyance for still being there (during store hours). I told her I was not trying to get her in trouble or anything, but I wanted to know the customer service number to see if they would still honor the deal since Paige was claiming they couldn't do anything from the store's end. She continued closing the store and was ignoring my question. I asked again nicely and she said I could find it online. After all of this, I still left the store before 8pm when they were actually supposed to be closed. I understand if a store policy prevents her from being able to open the register back up, but if that was the case, she must have been closing the registers while the store doors were open, so a customer could have come in at any point. Closing early and being cold to a customer telling them that it is "not my fault you didn't come earlier" is very disappointing.

I called the next morning to speak to a manager, Julie, and she said she tells her girls they can close early to be able to leave early. I understand the want to not be there closing for an hour, but it is their job to be there helping customers during operating hours, not do everything they can to leave 2 minutes after closing. Julie told me there was nothing she could do about it but that I could call customer service to see what they could do. Again, no sympathy or accountability on their part.

I then sat on the phone for over an hour waiting to speak to a customer service representative. I still have not been able to speak to someone. Absolutely disappointing. Will not be shopping here again.

I wish I could give this place 0 stars. They received my return on June 16 and said they will try to give me a refund as soon as possible and today is July 10 (literally almost a month) and I still didn't get my refund. They never responded to my email and they put you on hold forever if you attempt to call customer service, you're not gonna speak to anyone and you're not get your refund so don't ever buy online from this place, it's guaranteed you will get a refund if you buy from them in person instead.

I visited the Jensen beach store when I was in the Us from the UK and I do have to say I had the best experience. The staff were really welcoming and helpful. I couldn't recommend visiting this store any more. The store was really clean and I could easily find what I wanted. I'll be back for sure!

I thought there were a few nice things there, but certainly not nice enough for the prices. The fabric of the clothing was cheap and not worth the $60 that most items went for. The main issue i encountered was customer service. I found one thing on clearance for around $5 I really liked. They were having a clearance sale of buy 1 get 1 for $1. The register woman told asked if I wanted to pick something out for $1 so I did and she charged the $45 of the thing I picked she said would be $1 and made the $5 shirt a $1 item. I walked out confused, turned right back around... And returned that item. It wasn't worth $45 on clearance. Was originally like $80 something. Honestly didn't like the scam approach. I understand that the store might require her to use the higher-priced item to make the sale work in their favor but she shouldn't have received me by telling me if I picked out another thing it would be $1