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The company has cultivated a strong reputation for high-quality products and exceptional customer service, with many customers praising the thoughtful design and functionality of their gear. Personal touches, such as handwritten notes and prompt communication, enhance the overall shopping experience, fostering customer loyalty. However, some reviews highlight concerns about delivery delays and issues with product availability, suggesting a need for improved logistics and quality checks prior to sales. Overall, the sentiment is overwhelmingly positive, reflecting a dedicated commitment to customer satisfaction and product excellence.
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I'm still waiting for my delivery, it says it's on it's way and I've been tracking them, apparently they are in the area but they're just sitting there. I understand that this is out of your control and I'm just letting you know.
The online shopping experience was perfect.
Exactly what I expected, and I love it. I was looking for something low profile and stylish this meets both those expectations thank you guys so much.
Received my order with little gifts and surprises!
Awesome company to deal with. Highly recommend. Easy to use website.
Once again, easy shopping and quick postage. The cap I bought is exactly as shown online, I love it! Always a pleasure shopping at Flying Solo!
Every email and contact Ive had with this company has been a 5 star experience.
The products are well made and above the asking price IMO.
The quality of the product and the service is excellent. They warrant an extra star to separate themselves from the companies you thought were 5 stars.
I dont do alot of web page buying, as it's all to difficult.
But this was pretty simple even for me...
FSGC make sure you are happy from the get go.
They maintain excellent communication and even use handwritten notes for a very personalised touch. If only all retailers care about customer satisfaction to the same high standard.
The quality of their gear is 100%.
From ordering, to delivery (thank you Amanda!) to the product, everything was top notch! I can't get over how soft the hoodie is and how much I want to just keep my hands in my pockets. Seriously, you have to feel these pockets! Such a great product, great experience and amazing story. This will keep me warm for the Canadian winter #BEBRAVE
Amanda has done a great job to test and create this backpack with a lot of attention to detail... very much appreciated. This will be a gift for my husband and he will definitely be excited to take it out on a ride right away! Amanda also attends to your emails and requests quickly and kindly
Thank you so much!
Backpack is exactly as good as described. Immediately used for a three-day ride :) Delivery was quick. The only option I was hoping for was to specify instructions for the delivery.
Great service, quality products. Very responsive to emails, excellent customer service - Amanda genuinely cares about her customers.
Amanda is a dedicated die hard motorcycle enthusiast! She puts her heart and soul into bringing us the very best products with rigorous testing and road use. She would not sell you a product that she wasn't 100% happy with. You can be assured that it's a first rate product.
I have purchased 3 products off her website and am always happy with my purchases. Amanda is great to deal with and always replies to your email. Plus I love supporting an Australian owned company and their products!
Order was pushed out another 3 weeks due to faulty zip and better quality zip is now been used which is why the delay. I probably wont get the product for 4 weeks due to shipping ect. Do wish the quality assessments were done prior to sales.
Even after a little hiccup with my first order, service and response on customer satisfaction was amazing! Thanks
Arrived quickly, professionally created and the little bravery note was a sweet touch. Would definitely buy again, but was disappointed to find out stickers on helmets can be seen as mods and you can be fined :(
I had excellent service from Flying Solo. Right from ordering I received messages on the progress of my order to the date of delivery. I couldn't be happier!
And the order included a hand written "thank you" note from the owner. How good is that.
Exceeded my expectations.
Answer: Hi Bruce, I apologise that seat covers aren't within our product range at Flying Solo Gear Co. Let me know what you're after and I'll point you in the right direction.