Overview
Finest Cigars has a rating of 4.2 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Finest Cigars ranks 20th among Cigarettes sites.
Instant Feedback
I have not had a bad experience with Finest Cigars, I have been a customer for years, and they have never disappointed. Every box has been delivered in excellent condition and the contents are flawless! They really know how to take care of the customer in my opinion.
I appreciated Natalie's response regarding an explanation of the program.
However I still maintain that it is restrictive and limited
In light of my feelings finest cigars is a great place to buy my cigars
These cigars are outstanding! Price could use a downward adjustment, but the quality is as it should be
Great customer service takes a while for the cigars to arrive well, worth the waite
Great service with good updates. Good communication.
Dear
If i order the next one take to long until shipment arrived
Regard
I just received my order and I'm incredibly disappointed. I ordered Montecristo Edmundo's (a brand and cigar I'm very familiar with) only to realize they are fake.
The cigar on the top is the Montecristo Edmundo (FAKE) I received and the bottom cigar is a Petit Edmundo (REAL) I had in my humidor. There are several noticeable differences. The one that stands out the most is the label.
Please refund my money! Order FC*******
Dear Mr. Williams,
We sincerely apologize if there were any shortcomings on our end.
Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
We have sent you an email to continue with this case.
Best regards,
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
- Visit Website
- Zürich, Switzerland
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Ayad A,
Thank you for sharing your experience with us.
We appreciate your feedback and sincerely apologize if your package took longer than expected to arrive.
Our estimated delivery timeframe is between 15 to 45 days. While we always strive to ensure timely deliveries, occasional delays may occur due to external factors beyond our control, such as customs processing and local postal operations of the destination country.
We completely understand how important a smooth and timely delivery is, and we truly appreciate your patience.
If there’s anything we can do to assist you further or if you have any concerns regarding future orders, please don’t hesitate to contact us at info@finestcigars. Com or by calling us at +1 (305) 330-4962.
We’ll be more than happy to assist you.
Sincerely,
Natalie
Customer Service Team