FanPass

BEWARE. Paid £174.42 for 2 tickets to see Man Utd v Crystal Palace and the tickets did not get delivered to me before kick off time. Completely wasted journey to the ground and out of pocket expenses. Contacted Fanpass who just say they are investigating. No refund issued and no apology was given.
***AVOID THIS SCAM COMPANY AT ALL COSTS***
***YOU HAVE BEEN WARNED***

I want to share my deeply disappointing experience with Fanpass to warn others and prevent them from falling victim to this scam.

On 26 December, my family and I purchased tickets through Fanpass for a Manchester United match, spending a staggering £267.94. This was meant to be a dream come true for my 15-year-old son, who purchased the tickets in his excitement to see his favorite team play live. Sadly, that dream turned into heartbreak when we were denied entry at the venue.

To our dismay, we were explicitly instructed not to approach the counter or official staff, confirming that the tickets were fraudulent. We had flown all the way to the UK from abroad, hoping to give our son this once-in-a-lifetime experience. Instead, we were left stranded and devastated.

Despite repeated attempts to contact Fanpass, no refund has been issued. The entire experience left us emotionally and financially drained, with my son's dream utterly crushed.

For reference, our purchase was associated with *******0941, further validating this terrible incident.

I strongly advise everyone to avoid Fanpass entirely. They exploit fans' hopes, leaving them broken-hearted and out of pocket. Learn from our experience—stick to official ticketing platforms and protect yourself from this scam.

Fanpass should be held accountable for the pain and loss they've caused to unsuspecting fans like us.

Mark of fraudsters, I was fooled by someone who pretended to be an advisor from my bank and thanks to the personal information he had, was able to buy things on this site. Once contacted, the site does not want to do anything to block it and cancel the transaction even though it is proven that it is a fraud and that I blocked everything on the bank side and filed a complaint in France

I bought two tickets to see Chelsea play Brentford. This was my first experience at using a re-selling website. I was persuaded by the good reviews (like this one!). Also, I only paid £20 per ticket so it was an acceptable risk. In fact, I discovered that the face value of the tickets was more than £20 so it was a real bargain. The seller was very reassuring giving contact details for any problems. As it turned out, there were no problems.

I bought tickets at the cost of £639 for a match that was cancelled, I cannot believe that these lot get away with daylight robbery. They completely remove themselves from everything and of course no refund. Who is getting the money? Its Criminal.

I purchased tickets for PSG-Milan. The waiting time was a bit disappointing, since I got the tickets only 1 day before the event after writing to customer support, but no other problems were faced. Reccomended

By far the most aggressive, unprofessional, rude company. Do NOT use them. Even after bringing me to tears on the phone they spoke over me, hung up on me and rejected all my calls.

Certainly the worst company you will find, they should be removed from selling tickets.
Ordered and paid for tickets for Liverpool match.
Two weeks before game told that tickets were no longer available and that no alternatives were available.
This after I having booked non refundable flights and accommodation.
Company refused to refund money for flights and accommodation.
DO NOT USE UNLESS YOU WANT TO BE CONNED.
Case is gone to Liverpool F.C. And Police for investigations which are ongoing.

Bought two tickets for Manchester United vs Nottingham Forest. Went to the stadium at the match day to find out they were fake. Outright rejected entry. Flew all the way from California for the match. Have contacted them about the refund. Will post the update here on how it goes.

DO NOT USE
DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you
Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

Purchased two tickets for Man U game for this Sunday 19th Feb. Still waiting on them said it's a trusted seller giving them. My anxiety is through the roof. This is a surprise for my son. Got hotel booked trains etc! Those of you who didn't receive tickets or gain entry with the ones they gave you. Did your bank give the money back with it being a scam? I paid £298 for two tickets

I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.

They have ignored all contact.

Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.

I booked tickets for a match on this coming sunday for my daughters birthday
That cost me £740. They got cancelled this evening 36 houes before with no refund no email nothing!. I emailed them to get an automated response. I now have a heartbroken child who has nothing for her birthday now as i have been ripped off by this company

Tickets weren't received when we were told they would be, no correspondence when asking what was happening as it was less than 24hrs before we needed them and got fobbed off twice. Ended up having to buy another set of tickets so ended up paying out £1000 in total. Tried multiple times to contact them for a refund and surprise, surprise no response!
Absolutely appalling company, do not buy with them unless you like added stress in your life.
Still no help from you and after copious amounts of requests for the complaint form nothing has been received. Your company should be shut down so you can stop taking advantage of people who want to make memories!