Fair

The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.

I returned my car in May 2020 and have sent several emails trying to get a refund of my overpayment for that month. They keep referring to an audit that's in process as a reason that I haven't received a refund. Now they've stopped responding to my emails. I'm going to file a complaint with the BBB and or take them to small claims court since it appears as though they think I'll just go away. I would never use this company again and will make sure to let people know about their shady business dealings.

Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.

We were waiting for the shuttle to take us to the rental office and were the first family the driver acknowledged us and told us to wait. He went in and got a whole bunch more people who beat us the van, filled it and then left us 6 stranded for another 30 min. 2 seniors in the group could not walk fast enough and the driver didn't care. The car my son and daughter in law were given was awful. Taillight light falling off, no working USB ports, over 225,000 miles. Never again and beware. Not friendly staff and hard sell on the extras.

I was hit by a guy who was leading his car through fair. He also had the car insurance that was offered with the fair leasing process. This guy had a previous DWI and was given insurance that was voided if he was driving drunk. I was permanently injured in the wreck and have to pay thousands for my medical bills for the rest of my life. This company gave this guy a car and bogus insurance knowing that he had a previous DWI. DO NOT do business this company.