Expedia CAReviews 261

Just an awful experience. Made a booking and got a confirmation number. When the email failed to appear for confirmation I called the telephone number to speak to an operator. They couldn't find my reservation from 30 mins prior and then couldn't offer me the same deal. Then the reservation was over double the original with 50% in taxes! $219 became $309 after taxes for a single night. When asked to explain the operator in another country told me it was tourist and Christmas taxes! I made 3 calls and each offer was different. The booking was reduced from $249 to $146 but was back above $300 with conversion from USD to Canadian funds. Add in $90 for taxes and the booking was $309. The prior booking didn't register EVEN THOUGH I GOT A CONFIRMATION NUMBER because the original operator told me that he only needed my credit card number to hold the reservation. The third operator explained that the prior operator was in error and needed my complete credit card info INCLUDING the expiry date and CVC number. Then he wouldn't offer me the room at a discounted rate like the first 2 calls and the 2 beds became a king only. When I refused the booking the alternatives were dive motels QUOTED IN Canadian funds with only $11 taxes on a $150 per night booking. When I asked about the discrepancy the operator in India could not explain it. It was very deceptive. Just an awful experience that wasted a whole lot of my time. Never ever use Expedia.

Truly predatory practice to have cheaper non-refundable rooms. Booked a room for 5 days for work 2 weeks prior, due to unforeseen incident the job at that city is cancelled 5 days left to the reservation. Went to my booking to cancel to get a refund only to find out that I can't. The fact that they have this cheaper option to entice people to opt for and suddenly things go wrong and you can no longer go and the hotel can't do anything and Expedia just gives you the finger and waves your money they just scammed you out of is disgusting. Called the hotel to see if they can do anything about it and they say that because I did it through Expedia its out their control and calling Expedia they just point their finger at the hotel. Its not worth losing all your money you spent please just call the hotel directly. I truly wish Expedia had a more open place to see reviews on their platform like you would if you googled a store and right there you can scroll to see the reviews. They need a lot transparency on this. AGAIN JUST CALL THE HOTEL! NOT WORTH LOSING ALL YOUR MONEY WITHOUT A REFUND!

I booked a trip recently thru Expedia for my 65 yr old wife. I have booked countless trips in the past with Expedia and had good service.

Not so much this time.

Seat map for Westjet flights was inaccurate. I paid money for seat selection then was informed by Expedia via email that I needed to contact Westjet. I couldn't get through to Westjet by phone or email. Very frustrating.

My wife ended up in a middle seat between two bubbas. She was livid.

I was angry. I chatted online with an agent on Expedia who said I could have gone to the airport and talked to an agent. I live 30 km from the airport. I don't think so.

So, I'm done with Expedia. You can't contact them when you have a problem and they don't take responsibility for their actions.

I've used Expedia for over 10 years and was quite happy with their service. Their website was user-friendly and flexible. However, this year (2024), I've booked five trips on Expedia and encountered issues with all of them. The most recent problem involved an all-inclusive package to Cozumel, which was booked in May. When double-checking the details today (July 4th), I noticed that our resort was actually on the mainland, not on the island of Cozumel.

When I finally reached a customer service representative, he blamed me for not checking the hotel's address. I pointed out that it was offered as a package offered deal by Expedia, but he insisted that Expedia is a self-service travel agency and that it was my responsibility to verify these details. To fix the problem, they wanted to charge an extra $9,000 to stay at a resort on the island.

My receipt indicated that I could cancel until July 11, but when I said I wanted to cancel, he said I wouldn't get a full refund. He claimed he could only refund Expedia's portion of the trip. Then, he proposed a convoluted solution where if I paid $1,000 upfront, I could get $3,000 back plus a $1,000 airline credit. This sounded like a scam to me – and so did my credit card company took one dollar from my credit card to "test" it?

I spent almost two hours on the phone with Michael and Hector, dealing with this, but no real solution was offered

I would advise everyone to avoid using Expedia. When things go well, there's no problem, but if issues arise, they refuse to take responsibility. As someone who travels frequently, I will never use Expedia again, and they don't seem to care about losing a loyal customer.

DO NOT BOOK WITH EXPEDIA, THEY WILL RUIN YOUR VACATION AND STILL CHARGE YOU!

We booked 2 rooms back in February for this past Saturday. We showed the confirmation numbers to the hotel clerk upon arrival. The reservations did not exist and we spend over 4h trying to contact Expedia for them to fix THEIR mistake. It was very hard to get someone over the phone! Since it was Canada Day weekend, no other rooms were available in the city where we reserved. Expedia found us new rooms in another town (40 minutes away) and after all this waste of time, they expect us to pay for the 2 rooms that we never got at the previous hotel. Since I was handling this over the phone for several hours, my kids had to eat much later than expected and this ruined our night. We had other friends and family with us and we had to change our plans because of Expedia's MISTAKE. This was unacceptable and very frustrating. To avoid frustration, do NOT use Expedia's service. They didn't even try to make it up to us, they rather loose their clients and make money off of them.

Rude, with no knowlege of thier position. If you need to cancel, they will demand $350.00. Absurd! I will make sure people think twice before booking a trip with these ignorant and uneducated people. I was put on hold 6 times, and each time he came back, a different story. This guy was so rude I wonder about Expedia.ca. I think charging me $350 to cancel is $#*!ed. I don't know how this guy even has a job. Total muss.

Stay away! Please The mist us less company ever.Will Take yours money and that it. WILL NOT HELO YOU WITH ANYTHING. WILL OFFER YIU CANCELLATION INSURANCE BUT YOU CANT USE IT BECOUSE THE GLIGHT IS not refundable and non cancelation. I HAD GET A BOARDING PASS AND I DIDNT PUT MY SECOND NAME, You have access 24 hours to do so. I CALL THE COMPANY TO HELP oh they don't have access and the fight company can't make changes with 72 hours but. You have access 24 hours period flifgt plus yours information are not properly even send to the flight company Stay away don't value you as customer or value tours money

Expedia booked me a connecting flight with less than 50 minutes transfer time in winter. Cost 1600 to change it 1 is too high

I made a reservation with Expedia about a flight to San Jose with Air Canada in march 2923. The agent of Expedia made an error with the date date. I ask to expedia to change it. After many try the answer was «sorry we can't reimbourse you. You have a credit from Air Canada, but you have to use it before March 20th. I tried last week. No return from Expedia. Final result. I lost $1350. It's due to an error from EXPEDIA

I made a hotel reservation through Expedia in September 2023 and my credit card was double charged. I have spent 5 hours on the phone over a period of three months trying to get this refund to my card. Expedia has promised multiple times to provide my refund but it never appears. My last call just now was 1 hour 30 minutes and then they told me their system was down and they'd call me back. Literally the worst company I've EVER dealt with.

I booked a car rental with Expedia, and they showed me a $700 bill, which I was fine with. However, what they failed to do is to display all the additional charges that the rental company itself (Sixt) has.
If you book directly with Sixt then they show those fees upfront, so I'm left wondering why in the hell does Expedia not show those charges if they are already available if you book directly.
Once I got home I got hit with another $500 bill for those extra charges. Never book car rental or airfare with Expedia, it's a scam.

On the image, none of the charges marked red were provided by Expedia, but available upfront on Sixt

I don't even know where to start. I'll put it this way. They ruined my vacation to the point where I would have preferred to stay home, $3,000 later. Please take my word for it. Never, ever use Expedia.

EXPEDIA, ARE THEY FOR REAL?
If you have respect for yourself, you would not use this company. They deserve zero stars, but this option is not obtainable.
A friend of mine had purchased the ticket in Toronto. From Toronto to Vienna for 3 people. In retrospect I am just looking at the numbers and I am just comparing. One ticket via EXPEDIA was $680. The taxes for that very ticket were over and above this price, to be exact, it was $851.66 = 125.24%. Because of the emergency situation at our destination, one person had to get back home as soon as possible. Directly from the hospital. You are in the situation you never want to be, since in your underwear and no access to the telephone you are in hands of good people. Expedia is not your friend, It is a money making operation you want to be far away as you can be from it! The Expedia showed no flexibility at all. No merci, no willingness to help to that one person. A new ticket in Vienna had to be purchased. $200 dollars in tax was added to the cost of the ticket, Not $851! I did not go deeper, but IMHO the difference is huge! Also the tickets in Toronto wee purchased weeks in advance, this one in Vienna was purchased one day before the flight! Obviously we are dealing with some kind of racket here! I do not have the needed experience in ordering any flight tickets, but this alone example teaches you not to use a middle man! ….That the Expedia clearly is. I ended up loosing the money I spent on that ($680+$851.68 = $1531.66) Expedia ticket, due to the absolute inflexibility and unwillingness to help by the people from Expedia. They did not reimburse or return me a one cent from that amount! (= $1531.66). So there you go. Also: With the 125.24 % added to the original ticket price your make your own deductions here!
On the other hand you should ask yourself, how is it possible that in the G7 country you have these parasites making money on hard working Canadians. Small mortgage lenders, loan shark loans, credit cards with 28 % interest are another money grabbing parasitic companies in our beautiful country. This is a clear sign, that we were sold by our politicians and I believe that every politician voting for it in the past, should be still responsible. No time limitations here. Their properties should be nationalized. After the court all of them should go to jail.

They took the money I put down for a car rental and refused to refund it. They also said their car had unlimited mileage, but it wasn't.

Never using expedia again! I bought an all-in package and when I arrived at the destination, they told me my ride to and from hotel is not included. Nice job Expedia for leaving me stranded in Mexico to have to pay $100 (USD) for a taxi ride two kilometres away where my hotel was. What other choices you have when you are on a 5 hour flight and you are tired with all the luggage. Learnt my lesson. STAY AWAY FROM EXPEDIA.

I can not even describe level or $#*!ation of this customer service. They do not want to give my credit. They do not want to answer any questions. They never answer. If you have a credit with expedia, forget about your money

They have all the excuses not to refund you. Never I will book with them again. It's just good to do research. Better to book directly with the airline or the hotel. Very disappointed

I booked a hotel in North Vancouver and was charged 506 dollars by Expedia. When I arrived I added another night. The same room was 306 dollars. There was no change in the room price in the week since I booked. Expedia refused any refund or even a credit for my next booking. An absolute rip off. Nothing would get me to use them again.
They didn't and don't care at all. They almost doubled the price of the room.
A TRUE RIP OFF COMPANY