How would you rate E*TRADE?
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Germany
1 review
0 helpful votes
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January 12, 2025

L lost $5000 for months/weeks, it all started with $250, $500,$1000 I had to report to.cliprecoup after showing them the proof of the transaction my money got recovered. Search for them on your browser

Date of experience: January 11, 2025
California
2 reviews
1 helpful vote
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Horrible customer service
February 25, 2025

The wait times on hold are ridiculous 20-30 minutes just to get someine on the phone. Then, they again put you on hold. One representative will ask for certain credentials or informtion to get into the account while others ask for additional information. Very frustrating...

Date of experience: February 25, 2025
Andorra
1 review
0 helpful votes
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We still not paid, but E*Trade is still doing advertisements on discounts, for people who don't know, they still want to rob more people, people please they don't pay, don't invest your money thanks to GAARD.IO for helping me with my money refund

Date of experience: February 14, 2025
Nigeria
1 review
0 helpful votes
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Read it
January 13, 2025

When I got hacked (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser.

Date of experience: January 11, 2025
Maryland
1 review
0 helpful votes
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They are Clueless...
December 13, 2024

My Roth IRA account has been restricted since 2019. This whole year, I have been trying to either get it unrestricted or transfer my money out. It is ridiculous that this issue is still unresolved. It is worth filing a complaint with FINRA, moving my accounts elsewhere, and passing along knowledge of this long-running issue to others so they can be aware.

Date of experience: December 13, 2024
Bulgaria
1 review
0 helpful votes
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Beware scam!
March 26, 2025

I had an awful experience with E*Trade. I trusted them with my investment, but when I needed access to my funds, they suddenly became unavailable. Customer support was a nightmare—they kept giving me the runaround, avoiding my questions, and offering no real solutions. It felt like I had lost everything. Thankfully, Zelrit LLP stepped in, took action, and helped me recover my money. I can't thank them enough for their help.

Date of experience: December 31, 2024
Utah
1 review
0 helpful votes
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Illegal Operations!
December 13, 2024

AVOID E*TRADE AT ALL COSTS!

Absolute Nightmare Customer Service Experience

I've been trapped in a two-month bureaucratic hellscape trying to unlock my brokerage account. Despite repeatedly submitting all required documentation (W9 and Social Security card), E*Trade refuses to unlock my account.

CRITICAL ISSUES:
- Endless phone calls (45-90 minutes each time)
- Constant runaround from customer service
- Perpetually "busy" managers who never resolve anything
- COMPLETELY BLOCKED from trading or selling stocks
- SUBSTANTIAL FINANCIAL LOSSES due to their incompetence

Their system is fundamentally broken. I've lost THOUSANDS of dollars while they play bureaucratic games. This feels like financial imprisonment. No company should be allowed to prevent a customer from accessing their own investments.

Run, don't walk, away from E*Trade. They are a nightmare for investors.

Total Rating: 0/5 Stars 🔥

Date of experience: December 3, 2024
Canada
1 review
0 helpful votes
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Despite the fact that my case was valid, customer service did not respond upon my request even after a few exchange emails. Had it not been for S I M O N C H's intervention, I would have ended myself deeply in debt and lost all of my money, including the account.
They saved me and returned all of my money.

Date of experience: October 15, 2024
Alaska
1 review
0 helpful votes
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I never thought I'd see my money again after falling victim to a devious broker scam. The company seemed legitimate at first, but soon vanished with my hard-earned savings. I was devastated and lost hope until I discovered MONEIO RECLAIM. Their team of experts worked tirelessly on my case, navigating the complex world of online fraud with remarkable skill. To my amazement, they successfully recovered every penny I had lost. Their professionalism, determination, and expertise were truly impressive. They turned my nightmare into a success story, proving that there's hope for scam victims. If you've been defrauded, don't hesitate to reach out to them - they're the real deal in fund recovery.

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Ive applied to upgrade my options over a month ago. Every time i call, i'm told i need to revise a form. I revise the form, and while on the phone with your CS, I have them verify that it is correct. I dont hear anything, so I call back, and am told i need to revise the same form I've revised 2-3 times. They will not let me talk to someone with authority so i can figure out the problem. Your CS sucks! Also, I've noticed that your options pricing is higher than other brokerages. Twice this date I've found I've paid more per option than people on other brokerages. Your CS and program need to revised! I can not get any satisfaction from the options upgrade request made over a month ago, I am paying more per option, as well as paying fees for options. The service is terrible!

Date of experience: July 29, 2024

Overview

E*TRADE has a rating of 1.5 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with E*TRADE most frequently mention customer service, wait times and debit card. E*TRADE ranks 105th among Brokerage sites.

service
115
value
104
shipping
16
returns
17
quality
105