Overview
Equipmentfacts has a rating of 4 stars from 697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Equipmentfacts most frequently mention online bidding, live auction and bid button. Equipmentfacts ranks 4th among Auction sites.
Instant Feedback
I wish there was a way to enter my own amount rather than what ever amount the auctioneer sets. Also I saw several online participants that entered a starting bid but the auctioneer didn't call them out.
I like the function and interface of Equipment Facts. Auction experience was good and bidding was easy. While looking at items during the auction I could not find a way to make photos larger. While bidding some items would require a huge jump to the next bid, maybe this is the auctioneer doing this but it's a big deterrent to making the next bid. Overall I like Equipment Facts and I have recommended it to friends and family
Thank for for the feedback!
Everything went well until the second day of the auction. I did the test bid and everything worked well until about 1/2 way through the sell I bid on something once them equipment facts disabled my bid button had to call in and was told it was some kind of thing that thought it was a fraudulent bid. Took a few minutes to get it resolved but I missed several items while it was being reset.
Thanks for the feedback Tim!
I was not furnished with the round baler monitor on my purchase. It was late in the day and hectic. The baler had instructions wax crayon written on the baler cowling that the control monitor was in the office. I have informed Chalker's Auction of the circumstances and hope to have correct resolution.
At the MGD auction January 21,2025 I had the winning bid of $******* on item #1665. The auction video showed a John Deere 6400 tractor with a front end loader. Upon reviewing the winning bid information, the photos showed a tractor without a loader. I contacted Matt at MGD to rectify the situation. He offered to sell me the tractor for an additional $2500 with the loader shown in the video. We believe we should have gotten the tractor with the loader they showed during their auction for the winning bid price of $17,500. We were unable to pay the extra $2500, so Matt said he cancelled the sale. Today I received an invoice for the tractor. Hopefully MGD will rescind the invoice. Up side, they admitted it was their fault. Down side we didn't get the machine we won the bid on with the loader.
I assume site was supposed to be controlling but i saw many items people has bid online...more than final price...get removed and "onsite" get put in there.
I bid and it said i won one item but as yet have not been contacted. Never did see it on my screen.
Have bid many other times with similar results.
Perhaps more training or just reminding them to wait for the web delay would go along way.
I almost never buy online anymore when a buyers premium is involved.
I also never assume the platform will actually work when it is time to bid.
Thanks for the feedback, Jason. The seller should follow-up in 24-48 hours if not sooner. The platform is merely simulcasting the auction for the auctioneer, who controls the auction. We follow along as best as we can but remember each seller is different, we'll try to do better.
Searching items (utility vehicles) with filters was easy and it's better if you skip "current location" and enter your zip code. On the day of the auction, there were initial audio problems at the auction, which they corrected. The bidding went smoothly and I won my item.
The only problem I had was locating the invoice - clicking on "My Invoices" led me to the whole auction and I still can't find an invoice (preferably itemized) online. I see this as a major issue that should be fixed. It is also difficult going to the "buying" page - when a bidder is ready to enter an auction, there should be a visible link to click on the splash page.
The auction company did an extremely poor job of representing a piece of equipment I purchased online. I've used online auctions many times with great success. They took a few pictures of the best looking parts of the trailer but didn't show any of the bad and I do mean BAD spots! I would not have bid on it had they represented it properly, but I guess that's how they can make more money, by hiding the damage. Also I went to the address they had listed on the website and was taken 30 miles away to a different location. I will not be giving them a good review.
Thank you for the feedback, we'll let the seller know.
The biggest issue was the quality of the audio. Could not understand nearly a single word during the auction. It sounded like there were multiple phones sitting on speaker right next to each other. Awful experience.
Secondly, the operator of the online portion could not keep up and keep entering the wrong value of the bid. However. If the person was not live at the auction there is no way they could have understood based on the audio quality. Thirdly, I won a UTV. However come to find out I was bidding against a live person and the auctioneer did not establish communication with "web people" so it was effectively sold to 2 individuals. Didn't find that out till I was packing up to come get the item. Awful experience pretty much overall.
Thank you for the feedback! We'll let the seller know, sometimes the issues are out of their control.
I don't know if there is a short time delay between the auction and the website but I had 2 items I bid on and it came up "I am done " and a few seconds later it would say sold. I had placed the bid before it was over but did not accept it. It was disappointing to me.
Thanks for the feedback...sometimes there can be a delay based on individual connections.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
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Thank for for the feedback! We'll let the seller know but the auctioneer controls the sale of the items, even if an online bid is made he doesn't have to accept it or may choose accept the floor bid instead.