Exceptional customer service each and every time I've gone to rent a car from the Enterprise at the Ford GR Airport (even when I'm not flying) I'll go to this location for rentals. The thoughtfulness and intention from the beginning to the end of the rental is greatly appreciated. Thank you!
I had a good experience here the staff were very nice and friendly. I would definitely go back to them. They took good care of me when I needed a rental due to somebody hitting my car and I was glad I was able to get help from them.
Excellent customer service at every step of the rental process. I received the car I requested and, even more impressive, was told the agreed-upon price several times while picking up and dropping off the car. No tricks, no surprises; I felt respected and valued.
Essex branch is awesome! The staff goes above and beyond to make everything as smooth as possible for you. The girl atvthe front with long dark hair is the absolute best! The girl who got my car ready kina had it done in less than 10 minutes and it was spotless! Best branch in MD
My vehicle was damaged, so I had to drop it off at a body shop. The enterprise agent worked with me to pick me up from the body shop, and was able to do so at MY convenience. Also, I needed a specific type of vehicle and after explaining my situation they were able to give me exactly what I needed. They were pleasant and incredibly helpful in a stressful situation.
I have always been pleased with my rental experiences with Enterprise, but my most recent experience was above and beyond. Ray, the new store manager of the Jackson branch, and his crew were amazing. It's the only rental place in a small town and it's busy. But that crew hustles and gets things done. They are quick, efficient, reliable, and so incredibly helpful. They are flexible and accommodating, which is such a gift when things on your end are getting stressful. Everyone has timeframes, appointments, deadlines, office hours, etc. That crew went out of their way to shift things around, pivot, and make things work for each customer. I appreciate watching a crew work together so seamlessly with just the goal of making sure each and every customer was taken care of to the best of their ability. It was amazing to see. I will keep coming back to Enterprise because of this experience.
I normally do all of my personal car rentals through Enterprise. However, this time it was through my insurance because of an accident. Everyone was so professional and accommodating. This is the reason I choose Enterprise. There is no need to look elsewhere. Enterprise has always been amazing to work with. I don't remember the last time I rented with another company. It's been Enterprise for as long as I can remember.
Best enterprise easily. These guys worked with my schedule were fast and flexible and were able to help me get the rental i wanted and as well as with my life changes were flexible even with abrupt changes and had no issues to help me out. Would definitely do business here again. I love them, literally.
"From the booking process to returning the vehicle, everything was seamless. The staff was professional and kind, and the car was in excellent condition. I'd give it a solid 5 stars."
"Overall, I was really impressed. Clean vehicle, efficient service, and great customer support. Highly recommend!"
The whole process was very easy. I booked the car online the night before I received a confirmation and a phone call the next morning. I picked up the car and it was easy in and out. I rented a Ford Explorer. I liked how it had very dark tinted windows. It worked perfect for our needs. Returning the car, took one minute, so quick and easy.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
Enterprise Rent-A-Car has a rating of 4.2 stars from 1,813 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, friendly staff and nice people. Enterprise Rent-A-Car ranks 4th among Car Rental sites.